Omar Najm
May 2, 2025
I am extremely disappointed and angry with the way I was treated by Centro Rotana. I came on a business trip and, as a regular customer of this hotel, I expected at least basic courtesy and professionalism. I was forced to return early and was initially told that my booking could be cancelled. But then they refused to honor that and showed complete disregard for customer service. The staff were rude, unprofessional, and completely unhelpful. This is by far the worst hotel experience I’ve ever had. I will never stay at Centro Rotana again, and I strongly advise others to think twice before booking here.