Came up for the weekend with my wife. To get the positive out of the way, the outside was very nice with a nice overlook of Galena. Now for the bad. We stayed in the smaller rooms of the main building. First look over there was grime on the walls and bathroom door. As if they had never been cleaned. The bed felt as if all the middle springs were toast. When you laid down you pulled to the center as if there was a crater in the center of the bed. Next there quite a few bugs that I had to take care of including spiders, mosquitos, and moths. I did let the front desk know about the grime when we went to grab breakfast from the office (mediocre by the way, I just grabbed coffee) and they did clean the walls, but the bathroom door was still disgusting. Now the big issue came the next night, note the bugs. I noticed something crawling by the bed and killed it. Upon inspection it was a Roach and that I'm not cool with in the least bit. When there is one, there is more, so we packed carefully after inspecting all of our belongings as to not bring one home, we hauled out of there. On the way out I gave the office emergency phone number a call as they are gone by 9 pm. I spoke to the least concerned woman when I told her about the roach. She wanted me to believe that it was not a roach and that it was some other bug she could not name. As if it was somehow possible she was in the room and had seen what I had seen. I informed her that I would be requesting a refund and she said she would talk to me about it the following morning. I informed her the body was in some tissue on the side table if she needed to see it herself. I figured this would be more urgent, but never received a call the next morning. Instead I called them to no answer. I then receive a text that she was not in the office that day and would call me the NEXT day even though she said she would talk to me that morning. I eventually did get a call after 2 pm way past the window she said she'd call me, so that was missed as I was no longer expecting a call. I called back to a no answer and then immediately received an unprofessional in my opinion text letting me know she couldn't talk. I informed her instead of playing a phone tag game. I will instead go through the third party booking agent, as playing phone tag to this degree is ludicrous and the lack of concern is more so. They did after I told them I'm moving on leave me another message declaring that the bug was a stink bug and nothing to worry about. I will post my pictures, so anybody that has the slightest clue as to what a stink bug looks like (Or a simple google search), would know this isnt the case. In summary poor customer service skills, dirty rooms, mediocre breakfast, and above all roaches!
30 Reviews