Guest User
February 21, 2025
I booked a one night stay in half term with my husband and two boys, 9 & 11 years. We opted for B&B with dinner in the hotel. It is not cheap at nearly £400 per night. We were booked into a non-sea view family room, in the new build. Very nice room when the curtains were closed, spacious kids room, clean well appointed bathroom (no water pressure) and comfortable. Pool is small, only 1.1m deep so no good for the kids to jump in, but very nice for a quick swim. Some underwater lighting would have made it look more luxurious. Hot tub lovely and warm. We were booked in for dinner at 6pm. We were served food at just after 8pm! My husband and I sat on our own whilst the kids played chess - they were starving, missed the film at the cinema, spent no time with us and to be honest, were so past it by 8:20pm that they couldn't really eat. Hotel staff just kept saying 'we're busy!'. As a consequence, the evening was ruined. We had no chance to sit and have a drink in the lounge or to enjoy the evening at all. Turned out they were a chef down, but were not honest or up front. Dinner was reimbursed but this was not enough to make up for a totally ruined evening. Breakfast was a 40 minute wait for a poached egg..... need i say more. We were not the only family sitting with starving children waiting for food. It was a farce. Sadly, I will not be returning and will not be able to recommend this. Honesty goes along way, and the staff were not honest. They took our money and did not deliver luxury. I am disappointed, to say the least.