Hotels Near Underwood Hills Park in Fulton County

The price is not high, the hotel is expensive, it is better to live in a five-star hotel farther away, because Atlanta can pass through the city elevated, so it is very convenient to live anywhere. Hotel service is very good, friend room air conditioning is broken, directly upgraded the room type

Booked a stay for an Elton John concert. First time staying at this property. Room was nice, location was great. But really wanted to take the time to write a review because of the phenomenal experience at check in with Toni-Ann. She was so sweet, joyful, and helpful and made the entire experience that much better right from check-in. I truly believe when things start off good from the get go you’re more than likely to keep that energy going for the rest of the trip - so thank you Toni-Ann!

Unfortunately, due to this time of Covid, many establishments have suffered greatly in lots of areas. Having worked in the hotel industry for a number of years in the past, I know that service is nothing like it used to be. However, I expect better than the bare minimum from one of the top names in the industry. For starters, The Breakfast bar is a joke, and the attendant has attitude problems. Breakfast is supposed to run from 6:30 a.m. until 9:30 a.m. With a limited selection already, I think it's poor business to have empty chafing dishes that need replenishing, and the attendant is sitting in the computer printing area on her phone! Then when she finally comes to check on her station, it's clear that she feels WE are inconveniencing HER! She loudly announced there would be no more meat to go on the bar! Mind you, it wasn't even 8:00 a.m. yet! I have largely decided to go down to the the Waffle House on the corner for my breakfast for the duration of my stay. In addition to the problems with breakfast, this is supposed to be a ”No Smoking” area. There's been a strong odor of **** being smoked BOTH NIGHTS that I've been here. Security is in place in the evening, but I doubt they're even trying to monitor the property and goings on...I was trained by Marriott's best in the early 1970's, and know that both father and son would be sad to see what's become of their legacy. They both were very ”hands on” and proud of what their family had achieved...

I stayed here for four nights for a business trip. While I was there we were treated with great customer service. My door wouldn’t read my card one night and they took care of me quickly to get Into my room. Unfortunately when I got back home I realized I left a bag of my toiletries on my hotel room.The same day I checked out, I called several times before I reach someone and they said they would have house keeping call me back. The next day I had had no call back, so I reached out again and was able to reach a M. Anthony( guest service manager). He was super friendly on the phone and told me the steps I needed to complete to get my item shipped to me. I sent him a email with my prepaid shipping label on 7/19 and on 7/20 He said he would be shipping it out that day. I few days go by and I still had no update on my tracking number. I emailed two more times 7/22 and 7/25 and called several times with no response. On 7/28 I get a voice mail from K. Trumbull(executive housekeeper) saying the gentleman I talked to before had been out with covid and she was shipping my package now. I called her right back and left a voicemail. But I have not had a call back and my tracking still shows pending. Now it’s 7/31 and I’m very frustrated. I have done what I can on my end but not getting the same treatment from them. It shouldn’t be this difficult to ship a package. You might have a nice stay while there. But don’t expect the same care if you are not face time face with them.

Used this hotel as a base to explore Atlanta and locations further out in North Georgia. I was travelling alone so tended to spend a lot of time in the room of an evening. I would say it was a fairly average experience and things were fine but I had expected a little more from the Sheraton brand. Photographs of communal areas like bars, restaurants and pool look far better online than they do in real life. Simply put, the hotel looks a lot nicer in pictures. My room had a slightly stale smell but the biggest issue I had with the aircon/heater. I couldn't change the temperature because it was broken and it couldn't seem to be fixed. Sadly that meant it was never quite right, either too cold or too hot and I had an engineer visit the room two or three times. One night, the mental cover panel hadn't been reattached properly and fell off in the night - unsurprisingly giving me an almighty scare! I don't remember being offered a new room (I *could* be wrong about that) and I don't particularly remember the desk staff being keen to help and get the issues sorted. In fact, they didn't seem delighted whenever anyone went to speak to them. Almost like the front desk was just part of their day job and they were juggling several other things - so probably not their fault. That did change in the evening when they seemed to have friends visiting in the lobby - music playing from phones and loud conversations. This didn't massively bother me, but I could see it being intimidating for someone looking to visit the front desk. Location was close enough to the tourist district (Centenntial Park, World of Coca-Cola etc) to walk but the area around the hotel feels a little run down. I'm never one complain about situations that can't be helped, but I think this hotel may be local to a homeless shelter and that meant quite a few people pitching very near the hotel. I don't think there was one occasion coming to and from the hotel on foot when I wasn't approached for money/food etc. One of these times was slightly nervy as the man became quite insistent and aggressive when I said I couldn't help. Generally, and this may be just me not feeling confident and knowing the area, I don't always feel ”safe” walking back to the hotel after dark. That may just be me! Lots of food options nearby though, so well located for that. Had a rental car and the parking facilities are good. All in all, it was fine but I've stayed at far nicer Sharatons and the pictures available perhaps offer a higher impression than the reality. With a little more effort and sharpening up service, customers would feel much more welcome. The aircon and heater issue was a frustration and I didn't really feel like it was taken very seriously. I personally wouldn't stay again as I like to spend time at my hotel but it was certainly a cheaper option than other hotels in the area, so it would be good for someone using it purely as a base looking for value for money.

Great hotel in great location. Rod and Theresa in guest services were really nice and helpful. They were super kind at check in, and when I called down for anything. I needed soap and it was up and to my room in like 5 minutes. Breakfast buffet for 20$/person has a good amount of things to choose from and the waitresses are wonderful as well. Room was clean and big. We had plenty of towels and soaps and such. 12 minute walk to the battery and there was crossing guards to help cross Cobb Parkway to the game to keep everyone safe which was very awesome considering its a very busy road. We had an amazing time.

Short stay but very comfortable. Check in was fast and easy. Great customer service even though we checked in at night. Clean room. Comfortable bed. Good breakfast the next morning. Would definitely stay again when we are in the area. Indoor pool but didn’t get to use it. Next time !

The hotel staff are so friendly that everyone they meet greets them and asks how they are. However, the breakfast menu is limited, so guests staying for a long time may get bored with breakfast. taste is good

Great location and a gorgeous property conveniently located on the outskirts of Atlanta… with easy access to the Perimeter Mall. From the friendly valet greetings and courteous reception staff (Kelly S.) everything was perfect during our stay. Compliments to the housekeeping staff… our room and the entire property is spotless. Great bar, super breakfast buffet and friendly staff… all for an unbelievably low price point. 5 Stars!!!

I didn’t read the reviews as I ended up in Atlanta unexpectedly after good old Southwest cancelled my Austin flight & Atlanta was my only option to get back home. I’m glad I didn’t anyway because I probably wouldn’t have booked it but I have nothing but good things to say about my 1 night stay. The neighbourhood probably isn’t the best but I wasn’t here to sightsee The shuttle came quickly & the journey from the airport took less than 10 mins The hotel was bright and clean & the lady on reception was very friendly & welcoming. She acknowledged my IHG platinum status & I was checked in very quickly I had room 616. It was spotlessly clean, modern & comfortable with all the hoped for amenities. Fridge, hair dryer, microwave, coffee maker, iron etc. It was also quiet & the air conditioning unit was good as I like a cold room. Clean bathroom with a great shower. Breakfast this morning was also excellent. Bacon, eggs, muffins, pancake machines, juices. They also have free coffee & tea available all day. Didn’t use pool as it’s chilly but it looked clean The lady at reception this morning let me keep my room a few hours longer & was also really lovely. Everyone I encountered smoked & said good morning. As a lone British female stranded in Atlanta I felt safe, comfortable & welcome & I would happily stay again should the need arise Ps I didn’t see any homeless people sleeping in the lobby?!