Sanfang Qixiang Shuxiang Wenru Hotel

Sanfang Qixiang Shuxiang Wenru Hotel Reviews

Sanfang Qixiang Shuxiang Wenru Hotel

No.50 Wenrufang, Gulou District, Fuzhou, Fujian, ChinaView Hotel Details
Sanfang Qixiang Shuxiang Wenru Hotel
Sanfang Qixiang Shuxiang Wenru HotelSanfang Qixiang Shuxiang Wenru HotelSanfang Qixiang Shuxiang Wenru Hotel
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Guest Reviews of Sanfang Qixiang Shuxiang Wenru Hotel

9.6/10
Excellent
653 review
Verified reviews
Location9.7
Amenities9.5
Service9.6
Cleanliness9.6
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Relaxing hot springs(11)
Negative reviews(5)
China living
Shu Xiang Men Di Elegant Double Bed Room
Stayed in Oct 2025
Travelling with friends
37 review
10/10
Outstanding
Posted on Nov 9, 2025
Beautiful hotel, very picturesque. The hotel is located in one of the alleys of Sangfang Qixang but still calm and quiet. Staff are friendly and helpful.
Response from Property: 感謝您選擇下榻我們酒店,並抽出寶貴時間分享這份美好的入住體驗!得知您在旅途中感受到寧靜祥和,並欣賞到如畫的風景,我們由衷欣慰。藏身於三坊七巷的幽靜處,我們一直希望為遠道而來的您闢出一方大隱於市的休憩之地。您對酒店環境與員工服務的認可,特別是“熱情友好、樂於助人”的評價,對我們團隊是莫大的鼓勵。我們會將您的讚譽悉數轉達,這必將激勵我們持續提供温暖人心的服務。期待在不久的將來,能再次迎接您回到這片城中雅境,繼續為您呈現福州古巷的韻味與家的温馨。祝您旅途愉快,萬事順意!
Anonymous User
Shu Xiang Men Di Elegant Double Bed Room
Stayed in Sep 2025
Solo traveller
3 review
10/10
Outstanding
Posted on Oct 30, 2025
Very beautiful hotel set in a serene part of the bustling Sanfang Qixiang zone where the famous Love tree is located. Spacious room with special prep by the hotel. Tasty breakfast. Next to the only Michelin 1 Star restaurant in Fujian. Can be quite quiet and dark in the evening so exercise some common sense.
6/7
Response from Property: 敬愛的家人,感謝君臨福州三坊七巷書香文儒酒店 ,書香文儒座落於三坊七巷文儒坊,庭院幽雅,白牆綠瓦,花窗鞍牆,旅途中,人人願留美好之憶,書香文儒以温柔回饋,施個性化之款待,您的笑容是我們前行路上最温暖的燈火。千年古宅靜候知音,書香文儒酒店永遠為您留回家的燈。書香文儒酒店位於國家5A級景區三坊七巷文儒坊內,同時也位於福州繁榮的市中心東街口商業圈,交通方便,故得來“鬧中取靜”之感。整體建築又承襲了明清式古建築佈局嚴謹,院落相連的特點,故帶來“古香古色”之感。酒店距離東街口地鐵站步行15分鐘路程, 距離福州站大約25分鐘路程。酒店有45間客房,在這裏,您能隨時隨地領略古坊巷陌的萬千風情。置身於酒店內能感受到濃郁的福州大漆文化及貼心的管家式服務,期待不久的將來還有機會能服務到您,下榻三坊七巷書香文儒酒店,尊享院落生活,感悟自在之道!期待您的再次光臨
Qiankundanuoyi
Shu Xiang Men Di Elegant Double Bed Room
Stayed in Aug 2025
Solo traveller
9 review
10/10
Outstanding
Posted on Sep 18, 2025
Having only one night in Fuzhou, I chose to stay in the Sanfang Qixiang area for its easy access to sightseeing and transportation. Shuxiang Wenru Hotel was the obvious choice. To my pleasant surprise, it turned out to be a beautifully restored former residence of the Qing Dynasty's You family, complete with rock gardens, ancient trees, and a courtyard pond filled with koi. Upon arrival, we were welcomed with tea, enjoyed complimentary afternoon fruit, and were even offered plum wine in the evening. The room's decor charmingly blended rustic antiques with modern comforts, and the bedding was impeccably clean and plush. The butler and front desk staff were exceptionally warm and attentive, providing a detailed explanation of all the room's facilities. We truly felt at home. Plus, it's located very close to the 'Love Tree' landmark.
Original textTranslated by Google
Response from Property: Dear family, hello! Thank you very much for visiting us and sincerely appreciate your love and recognition of our hotel. We are deeply touched that you remembered your wonderful time here. It is our unshirkable responsibility to ensure that our guests enjoy a wonderful stay. We are deeply honored to receive your praise, and it motivates all of our staff to continue to strive for excellence. Your smile is the warmest light on our journey forward. A thousand-year-old house awaits a kindred spirit, and Shuxiang Wenru Hotel will always light the way home for you. Shuxiang Wenru Hotel is located within Wenrufang, a national 5A-level scenic spot known as the Three Lanes and Seven Alleys, and is also conveniently located in the bustling Dongjiekou business district in Fuzhou's city center, offering a sense of tranquility amidst the hustle and bustle. The overall architecture inherits the rigorous layout and interconnected courtyards of Ming and Qing dynasty architecture, creating a sense of ancient charm. The hotel is a 15-minute walk from Dongjiekou Metro Station and approximately 25 minutes from Fuzhou Railway Station. With 45 guest rooms, you can immerse yourself in the charming charm of these ancient lanes and alleys at any time. Inside the hotel, you can feel the rich Fuzhou lacquer culture and the attentive butler service. We look forward to serving you again in the near future. Stay at the Three Lanes and Seven Alleys Shuxiang Wenru Hotel, enjoy the courtyard life, and feel the way of freedom! We look forward to seeing you again.
eve-
Shu Xiang Men Di Classical Double Bed Room
Stayed in Aug 2025
Family
12 review
10/10
Outstanding
Posted on Sep 12, 2025
The facilities were good. It was spotlessly clean. The location is very convenient for getting around. The service was excellent; they knew we were traveling with our dog and kindly arranged a secluded room for us. Much appreciated!
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for taking the time to share your stay experience. Your satisfaction is the greatest affirmation and encouragement for our work. We are delighted to know that you and your dog had a warm and comfortable stay here. Providing every guest with a "clean and hygienic" accommodation environment, a "convenient" location, and "perfect service" has always been our unremitting goal. We are also very happy to arrange quiet and comfortable rooms for accompanying pet families, so that every family member can rest assured. Taking good care of every guest (furry children included) is our greatest joy, and arranging a quiet room for you is just our duty. Your praise is the best gift we have ever received, and we have shared it with everyone in the hotel, which will be full of motivation for everyone! We are already looking forward to seeing you and your dog home again! We wish you all the best!
2579****
Shu Xiang Men Di Elegant Double Bed Room
Stayed in Aug 2025
Couple
47 review
10/10
Outstanding
Posted on Sep 10, 2025
The hotel is nestled right within the historic Three Lanes and Seven Alleys, yet it boasts convenient access to transportation. It's a beautifully restored ancient residence, masterfully blending traditional charm with modern comforts. The amenities are top-notch, and the service is incredibly attentive. But the atmosphere, that's truly unparalleled. Being able to have the tranquil, deserted Wenrufang and its surrounding alleys all to myself at night was an absolutely delightful experience!
Original textTranslated by Google
Response from Property: Thank you for sharing your thoughts! Located in Wenrufang, one of the Three Lanes and Seven Alleys, Shuxiang Wenru Hotel offers a unique experience, offering a tranquil and cultural experience reminiscent of a century-old alleyway while offering modern comfort and convenience. We're delighted that you enjoyed our facilities and service, and the intimate experience of exploring Wenrufang at night was truly a truly romantic experience. We look forward to welcoming you back for another wonderful stay!
1365931****
Poetic Heritage Courtyard-view Twin Room
Stayed in Jul 2025
Family
10 review
6.5/10
Posted on Sep 1, 2025
The hotel's location and traditional ambiance are quite charming, and the facilities and hygiene were acceptable. Considering it's situated within a scenic area, the price of over 600 RMB was reasonable. My room included a small amenity kit containing travel-sized hand sanitizer and mosquito repellent. Since the bag didn't specify it wasn't complimentary, I assumed it was a thoughtful gesture from the hotel and took it with me upon checkout. The next day, the front desk called with a sarcastic and passive-aggressive tone, asking me to 'help them remember' if I had seen the kit in my room and what happened to it. When I stated I had taken it, the staff immediately retorted, 'Why did you take it? If you took it, you must send it back!' Their tone made it sound as if I had stolen something from them. An item worth merely 20-30 RMB completely soured my mood while I was enjoying the scenic area. I told them I would mail it back, emphasizing that I could afford to stay at a hotel costing over 600 RMB and certainly didn't covet an item worth so little. The front desk staff's service and professionalism utterly fail to live up to the hotel's culture and price point. I strongly recommend providing more training to improve staff conduct, so it aligns with the hotel's excellent physical facilities.
Original textTranslated by Google
Response from Property: Dear guest, thank you for your feedback. We sincerely apologize for the issue with the wellness kit. The hotel's in-room reminder card and house rules clearly state that "non-gift items must remain in the room." The front desk colleague called to verify the missing item, and their tone was indeed inappropriate. We have already reprimanded and educated them. However, as a hotel, we must uphold basic asset management rules to ensure that all guests enjoy a complete stay. We appreciate your proactive offer to return the item, and we will improve the clarity of the signage to avoid such misunderstandings. We look forward to seeing you again.
_M1382206****
Shu Xiang Men Di Elegant Double Bed Room
Stayed in Jul 2025
Travelling with friends
11 review
10/10
Outstanding
Posted on Aug 31, 2025
The hotel boasts an excellent location, right at the entrance of Wenrufang Alley, with convenient parking nearby, making it very easy to get around. A short walk to the left from the hotel leads to the popular 'Love Tree', and both shopping and dining options are incredibly convenient. The hotel offers warm and welcoming service, and the restaurant's food is delicious. For breakfast, we particularly enjoyed the flavorful Fujian local specialties like Laohua and fish balls. The ambiance is elegant and classic. The staff provide meticulous service and are incredibly warm and welcoming. Highly recommended!
Original textTranslated by Google
6/7
Response from Property: Dear guest, thank you for choosing to stay at the Shuxiang Wenru Hotel in Fuzhou, for sharing a wonderful time with us, and for leaving us your sincere review! We are honored to have met at the Shuxiang Wenru Hotel in Fuzhou. Your high evaluation is our driving force. We value word-of-mouth publicity and prioritize the personal experience of every guest. When you visit us, you become our valued guest. We are committed to making your trip to Fuzhou as enjoyable and enjoyable as possible. The Shuxiang Wenru Hotel is located within the Wenru Square of the Three Lanes and Seven Alleys, a National 5A-level scenic spot, and is conveniently located in the bustling Dongjiekou business district in the heart of Fuzhou, offering a sense of tranquility amidst the hustle and bustle. The architecture inherits the rigorous layout and interconnected courtyards of Ming and Qing dynasty architecture, creating a sense of ancient charm. The hotel is a 15-minute walk from Dongjiekou Subway Station and approximately 25 minutes from Fuzhou Station. The hotel boasts 45 guest rooms, allowing you to experience the diverse charm of the ancient alleys and lanes at any time. Experience the rich lacquer culture of Fuzhou and the attentive butler-style service. We look forward to serving you again in the near future. Enjoy the exclusive courtyard living and experience the freedom of the Three Lanes and Seven Alleys Shuxiang Wenru Hotel! We look forward to welcoming you again!
Didi46
Poetic Heritage Courtyard-view Twin Room
Stayed in Jul 2025
Couple
9 review
10/10
Outstanding
Posted on Aug 31, 2025
A truly enjoyable experience; I was delighted from the moment I checked in until I left. Despite being an ancient building, its character is wonderfully retained. The windows open to reveal a lovely view of the courtyard. The breakfast was Chinese-style, featuring a great selection of local dishes. The peanut soup was my absolute highlight; I enjoyed a bowl every single day I was there, I truly adored it.
Original textTranslated by Google
6/8
Response from Property: Dear guests, hello! Thank you for your support. Our hotel offers a convenient location and excellent service. We hope you enjoy our stay and our team will continue to work hard. It's a blessing to meet you at the Shuxiang Wenru Hotel in Sanfang Qixiang. Once you visit our hotel, you become our valued guest. We are committed to making your trip to Fuzhou as relaxing and enjoyable as possible. Located within the Wenru Square of Sanfang Qixiang, a National 5A-level scenic spot, and conveniently situated in the bustling Dongjiekou business district in Fuzhou's city center, Shuxiang Wenru Hotel offers a sense of tranquility amidst the hustle and bustle. The architecture inherits the rigorous layout and interconnected courtyards of Ming and Qing dynasty architecture, creating a sense of ancient charm. The hotel is a 15-minute walk from Dongjiekou Metro Station and approximately 25 minutes from Fuzhou Station. With 45 guest rooms, you can immerse yourself in the charming charm of these ancient alleys at any time. Inside the hotel, you'll experience the rich Fuzhou lacquer culture and attentive butler-style service. We look forward to serving you again in the near future. Stay at the Shuxiang Wenru Hotel in Sanfang Qixiang, enjoy courtyard living, and experience the freedom of the world! We look forward to seeing you again!
Charles
Shu Xiang Men Di Classical Double Bed Room
Stayed in Jul 2025
Family
19 review
10/10
Outstanding
Posted on Aug 31, 2025
The hotel is ideally located in the heart of Sanfang Qixiang, offering extremely convenient access to local dining and attractions. Upon check-in, a friendly hotel staff member warmly welcomed us and proactively assisted with our luggage. The front desk also provided a detailed introduction to the hotel's amenities, as well as nearby sights and restaurants. The afternoon tea offered a wonderful selection; the jasmine tea was an unexpected delight, and the accompanying pastries were unique and delicious. The hotel was exceptionally quiet, and the bedding was incredibly comfortable, ensuring our family had a truly restful sleep. Breakfast, served in the serene courtyard, was very picturesque. We highly recommend the light bites and tea eggs, which were a pleasant surprise. It's worth noting that the hotel's restaurant is quite renowned; in the evenings, they offer roasted and braised snacks that are absolutely perfect with a drink. Overall, it was an incredibly enjoyable and unexpectedly wonderful stay!
Original textTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at the Shuxiang Wenru Hotel in Fuzhou, for sharing a wonderful time with us, and for leaving us your sincere review! We are honored to have met at the Shuxiang Wenru Hotel in Fuzhou. Your high evaluation is our driving force. We value word-of-mouth publicity and prioritize the personal experience of every guest. When you visit us, you become our valued guest. We are committed to making your trip to Fuzhou as enjoyable and enjoyable as possible. The Shuxiang Wenru Hotel is located within the Wenru Square of the Three Lanes and Seven Alleys, a National 5A-level scenic spot, and is conveniently located in the bustling Dongjiekou business district in the heart of Fuzhou, offering a sense of tranquility amidst the hustle and bustle. The architecture inherits the rigorous layout and interconnected courtyards of Ming and Qing dynasty architecture, creating a sense of ancient charm. The hotel is a 15-minute walk from Dongjiekou Subway Station and approximately 25 minutes from Fuzhou Station. The hotel boasts 45 guest rooms, allowing you to experience the diverse charm of the ancient alleys and lanes at any time. Experience the rich lacquer culture of Fuzhou and the attentive butler-style service. We look forward to serving you again in the near future. Enjoy the exclusive courtyard living and experience the freedom of the Three Lanes and Seven Alleys Shuxiang Wenru Hotel! We look forward to welcoming you again!
Qinghancuixiusheng
Shu Xiang Men Di Courtyard-View Family Room
Stayed in Jul 2025
Family
8 review
10/10
Outstanding
Posted on Aug 21, 2025
The hotel is perfectly situated within Wenrufang, close to the Aixin Tree and Bingxin's Former Residence. Taxis are readily available for getting around, and there are plenty of trendy dessert spots and diverse restaurants nearby, making dining incredibly convenient. Both the lobby and rooms are elegantly decorated, creating a peaceful and serene atmosphere the moment you step inside. As we booked a family room, the front desk thoughtfully called ahead to ask about our child's preferences and even prepared Doraemon-themed bedding, which my child absolutely adored. Fresh fruit and light refreshments were provided daily, the service was impeccable, and our room was cleaned promptly. I will definitely choose this place again for my next visit.
Original textTranslated by Google
Response from Property: Dear guest, thank you so much for sharing your heartwarming stay experience. We are delighted by your appreciation! We are particularly pleased that our hotel's location provides convenient access for your trip—near the Giving Tree and Bing Xin's former residence, and surrounded by popular dessert spots and a variety of restaurants, making both sightseeing and dining easy and convenient. We are also delighted by the elegant décor of the lobby and rooms, creating a tranquil and comfortable atmosphere. We are especially honored that the Doraemon bedding we prepared in advance for the family room was a delight for your children. The daily fruit, snacks, and prompt housekeeping service are truly thoughtful and considerate. We have taken note of your appreciation and look forward to creating a pleasant stay for you and your family. We look forward to welcoming you back again!
M501055****
Shu Xiang Men Di Elegant Double Bed Room
Stayed in Jul 2025
Other
9 review
10/10
Outstanding
Posted on Aug 19, 2025
The location is excellent. Just a few minutes' walk to the left, and you'll reach the 'Love Tree.' To the right, you can easily hail a taxi right outside the main entrance. Let's start with the positives. The female housekeeping staff were all incredibly kind and enthusiastic – truly fantastic! The front desk staff, both male and female, communicated with a very calm and gentle tone. My only less pleasant experience was with an older male staff member, who seemed like a steward or manager. He would stare directly at guests without any discretion, which I found very impolite!!! Does he think he owns the place and is wearing multiple hats? That really shouldn't be the case. If this role isn't essential, it could surely be filled by more tall (186cm), refined, fair-skinned, handsome young men who understand personal boundaries. There are plenty of young people looking for such opportunities. He reminded me of a male cashier from a less refined place, like the 'Red Bottle Teahouse' at the alley entrance. In such an elegant hotel setting, staff should truly interact with guests gracefully, politely, and with a clear sense of personal boundaries. Familiarity should never lead to disrespect or overstep proper etiquette.
Original textTranslated by Google
Response from Property: Dear guest, thank you so much for taking the time to share your stay experience. Your feedback is extremely important to us! First of all, we're incredibly pleased with your appreciation for the hotel's location and service team. From the convenient location to the Giving Tree and taxi-friendly access, to the warm and friendly housekeepers and the gentle and friendly front desk staff, these are all areas where we strive to improve our service. Your "thumbs up, thumbs up, thumbs up" is a great encouragement to the team! We also deeply value your concerns about the discomfort you've encountered with the senior housekeeper. Their behavior, characterized by their "direct staring" and lack of boundaries, is inconsistent with our hotel's principle of "gentle and courteous, yet within bounds." We are deeply sorry for this and offer our sincere apologies. We have immediately reported this issue to management and will immediately contact the relevant personnel to review and reiterate our service etiquette and boundaries to ensure that every guest enjoys a comfortable and well-mannered stay in this elegant environment. Thank you again for your candid feedback, which helps us identify shortcomings and continuously improve. We look forward to serving you again in the future and providing you with an even better stay experience!
205075****
Poetic Heritage Courtyard-view Twin Room
Stayed in Jul 2025
Family
5 review
9.5/10
Amazing
Posted on Aug 20, 2025
This hotel enjoys a prime location within a popular scenic area, offering very convenient access to attractions and transport. The staff were exceptionally warm and attentive, and our room was comfortable and spotlessly clean. We particularly enjoyed the unique New Chinese-style decor and the daily complimentary fruit and tea snacks. Overall, our stay was highly positive. However, there were a couple of minor points for improvement: the shower had low water pressure, and we wished the breakfast selection had been more diverse. Despite these, we were very satisfied with our stay.
Original textTranslated by Google
Response from Property: Dear guests, hello! Thank you for your support. Our hotel offers a convenient location and excellent service. We hope you enjoy our stay, and our team will continue to work hard. It's a blessing to meet you at the Shuxiang Wenru Hotel in Sanfang Qixiang. Once you visit our hotel, you become our valued guest, and we'll do our utmost to make your trip to Fuzhou a relaxing and enjoyable one. Located within the Wenru Square of Sanfang Qixiang, a National 5A-level scenic spot, and conveniently situated in the bustling Dongjiekou business district in Fuzhou's city center, Shuxiang Wenru Hotel offers a sense of tranquility amidst the hustle and bustle. The architecture inherits the rigorous layout and interconnected courtyards of Ming and Qing dynasty architecture, creating a sense of ancient charm. (The hotel offers a traditional Fuzhou breakfast, cooked to order.) The hotel is a 15-minute walk from Dongjiekou Metro Station and approximately 25 minutes from Fuzhou Station. With 45 guest rooms, you can immerse yourself in the charming charm of these ancient alleys at any time. Inside the hotel, you'll experience the rich Fuzhou lacquer culture and attentive butler-style service. We look forward to serving you again in the near future. Stay at the Shuxiang Wenru Hotel in Sanfang Qixiang, enjoy courtyard living, and experience the freedom of the world! We look forward to seeing you again!
M10414****
Shu Xiang Men Di Classical Double Bed Room
Stayed in Jul 2025
Family
16 review
10/10
Outstanding
Posted on Aug 15, 2025
The hotel boasts an excellent location, right in Sanfang Qixiang. The hotel's ambiance is also superb. The staff were incredibly warm, enthusiastic, and proactive. Especially during breakfast, they were always attentive, asking if we needed anything and readily fetching items. A big thumbs-up to them! The hotel exudes a rich cultural atmosphere. I'll definitely choose this hotel again if I have the chance to visit in the future.
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您對我們酒店的支持與推薦!很高興您喜歡我們的房間,並認可團隊的服務態度。有緣我們相遇在三坊七巷書香文儒酒店。衹要您來到酒店,就是我們的貴客,我們願意盡最大的努力,讓您的福州之行變得輕鬆愉快順心,書香文儒酒店位於國家5A級景區三坊七巷文儒坊內,同時也位於福州繁榮的市中心東街口商業圈,交通方便,故得來“鬧中取靜”之感。整體建築又承襲了明清式古建築佈局嚴謹,院落相連的特點,故帶來“古香古色”之感。酒店距離東街口地鐵站步行15分鐘路程, 距離福州站大約25分鐘路程。酒店有45間客房,在這裏,您能隨時隨地領略古坊巷陌的萬千風情。置身於酒店內能感受到濃郁的福州大漆文化及貼心的管家式服務,期待不久的將來還有機會能服務到您,下榻三坊七巷書香文儒酒店,尊享院落生活,感悟自在之道!期待您的再次光臨!酒店位於三坊七巷景區內,就是希望讓每位客人能輕鬆感受福州的歷史文化魅力。您的滿意是我們最大的動力,我們會繼續保持高標準,為每一位賓客提供温馨舒適的體驗。期待您下次再來,讓我們再次為您帶來難忘的入住時光!祝您旅途愉快,生活順心!
1371886****
Poetic Heritage Courtyard-view Twin Room
Stayed in Jul 2025
Family
5 review
10/10
Outstanding
Posted on Aug 14, 2025
The room, while not spacious, was spotlessly clean. We received some complimentary wine, and the unique glassware was a nice touch. Breakfast was delicious, served in a refined and charming setting. Its location is incredibly convenient for exploring Sanfang Qixiang. Plus, you can even get takeout from a nearby Michelin-starred restaurant. And don't miss the tasty ice cream from the shop just across the street!
Original textTranslated by Google
Response from Property: Dear guests, hello! Thank you for your support. Our hotel offers a convenient location and excellent service. We hope you enjoy our stay and our team will continue to work hard. It's a blessing to meet you at the Shuxiang Wenru Hotel in Sanfang Qixiang. Once you visit our hotel, you become our valued guest. We are committed to making your trip to Fuzhou as relaxing and enjoyable as possible. Located within the Wenru Square of Sanfang Qixiang, a National 5A-level scenic spot, and conveniently situated in the bustling Dongjiekou business district in Fuzhou's city center, Shuxiang Wenru Hotel offers a sense of tranquility amidst the hustle and bustle. The architecture inherits the rigorous layout and interconnected courtyards of Ming and Qing dynasty architecture, creating a sense of ancient charm. The hotel is a 15-minute walk from Dongjiekou Metro Station and approximately 25 minutes from Fuzhou Station. With 45 guest rooms, you can immerse yourself in the charming charm of these ancient alleys at any time. Inside the hotel, you'll experience the rich Fuzhou lacquer culture and attentive butler-style service. We look forward to serving you again in the near future. Stay at the Shuxiang Wenru Hotel in Sanfang Qixiang, enjoy courtyard living, and experience the freedom of the world! We look forward to seeing you again!
M289029****
Shu Xiang Men Di Courtyard-View Family Room
Stayed in Jul 2025
Family
4 review
8.2/10
Very Good
Posted on Aug 4, 2025
The hotel boasts an excellent location, tucked away in a lane within Sanfang Qixiang. It's a beautifully renovated traditional Ming and Qing dynasty courtyard house. The rooms are pleasant and feature a Luohan bed (daybed), perfect for enjoying tea. The complimentary carving activity offered by the hotel was a big hit with the children. On the downside, the service attitude of the front desk staff (with the exception of the supervisor) leaves much to be desired. When asked questions, they tend to be evasive and don't provide clear answers. It feels like they won't even bother to follow up or get back to you with information, even if they can't answer on the spot. However, a big thumbs up to the greeter at the entrance who proactively helped us with our luggage during both check-in and check-out!
Original textTranslated by Google
Response from Property: Dear Ms. Huang, thank you for taking the time to share your stay with us. We are deeply sorry that our service did not meet your expectations. Your feedback is very important to us in improving our service. We will strengthen training for our front desk staff, optimize standard operating procedures, and strengthen our "customer first" service awareness to enhance the guest experience. Finally, we once again express our sincere apologies and assure you that we will continue to improve and enhance our service quality to provide guests with a better stay experience. We hope you will visit Shuxiang Hotel again and we will serve you wholeheartedly!