Name: Courtyard Gatlinburg Downtown
Address: 315 Historic Nature Trail, Gatlinburg, Tennessee, 37738, 315 Historic Nature Trail, Overseas, United States
Rating: 4.4

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Courtyard

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這個萬怡酒店名不副實，設施比較簡陋。訂單是含早餐，用完餐後卻被酒店告知要收費。Ctrip收到反饋後及時解決，希望類似情況儘量不要再發生了！

This Courtyard hotel does not live up to its name and the facilities are relatively basic. The order included breakfast, but after finishing the meal, I was told by the hotel that there would be a charge. Ctrip will resolve the issue in a timely manner after receiving the feedback. We hope that similar situations will not happen again!

Restaurant

24 hour reception

Parking

Swimming Pools

Wi-Fi

Breakfast

Non-smoking room

All Languages

Chinese

All Room Types

King Room

Remodel was in progress during our March 2024 stay.  I don’t know if that was relevant to the blaring smoke alarm at 8am on a Monday morning but that was a very rude awakening and rough start to our trip.  Pros:  Nice friendly staff.  Room and bathroom were very clean.  Location and parking were perfect.  It was worth the negatives  to be this close to downtown (quick walk).  Pancake restaurant next door was a plus. The pool and hot tub looked nice although we didn’t use them.  Cons:  Did Courtyard invent a new bed size?  That felt like the smallest King bed ever.  Another review mentioned this too.  Very odd bed situation.  Pillows were awful.  4 of 6 window panes were permanently fogged so the view that should have been amazing was 2/3 diminished.  The Bistro, although staffed with helpful and friendly employees was depressing and empty.  The cold food in the Bistro frig looked old and sad (yogurt parfait had separated and pooled substantial liquid in the bottom for example.). The seats were all cracked and badly worn.  I was extremely hesitant to order food but the coffee ($3.50 for plain coffee) was tasty enough as it was the only option other than making your own with tap water in the room via the provided single-serve pot.   Fairfield’s lobby coffee station was sorely missed during this Courtyard stay!  The things that can and hopefully will be addressed during Courtyard’s remodel will allow for us to give this hotel another chance one day perhaps.

Stayed for two nights, room was clean and check In was fast and simple  Staff was wonderful and attentive Location is walking distance to the parkway so you save time and money with parking  Food at hotel was good and open late if you want to stay in for dinner

We’ve stayed in numerous courtyards and had so many troubles in this one. Our mini fridge in our room was leaking brown fluid and not working. The staff was very friendly and quickly brought us a new one, however we still had trouble with our food staying cool. Our bedding, unfortunately, had some stains from previous sleepers and the lobby smelled like smoke. I wish I had gotten a picture of our room’s windows, but the tinting may have been messed up or something because the windows were constantly blurry. Parking is free for guests and the location is great. We loved walking to and from downtown Gatlinburg from our room.

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Discover 101 reviews of Courtyard Gatlinburg Downtown, rated 4.4 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Courtyard Gatlinburg Downtown Reviews: 101 Verified Reviews Latest 2024 | Trip.com

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