Las Condes Hotels with Gym

This is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience. I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect: - staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests. - check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff. Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.

The hotel is in a great location with a retro design and great service in the lobby and bar

The hotel environment is good, the location is good, and the service is super good. We originally booked two rooms, but after checking in early, the front desk gave us an extra room for free. . Hahaha, South Americans are really enthusiastic

Great place, across from the urban market! Well located, close to the shopping center. Great breakfast.

The hotel is located in the new district, which is very safe. The front desk service is also very good. The sanitary environment is good, and slippers are provided. The hotel breakfast is relatively simple, but it is really nice to be able to see the snow-capped mountains from a distance in the hotel.

The lady at the front desk was nice and enthusiastic, and she even upgraded me to a penthouse suite. But the breakfast was a bit bad. It is very good to live in this area at this price.

En algunos sectores del hotel se veian falta de mantenimiento y no tienen spa. El resto todo excelente! Volveria

It is a suite, large in size, breakfast is also very good, the hotel is cost-effective

The scenery is particularly good and the location is also very good. There is a supermarket and park downstairs, and the shopping district is a 5-10 minute walk away. The breakfast is rich and the service attitude is also super good. Great~

It's a hotel just to spend the night. Do not expect any attention from the staff, like being on your honeymoon and a bottle of champagne as a courtesy, or a nice views from Tower C.