Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jan 9, 2025
Hai
This is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience.
I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect:
- staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests.
- check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff.
Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.
Show more
Price per night from:£225
Posted on Jun 21, 2025|Two-Bedroom Apartment
Guest User
It was a good stay for a trip with colleagues. The only problem was that you had to make your own breakfast, but everything else was fine and reasonably priced. It's convenient for getting around and close to the city center. Overall, it was a good stay.
Show more
Price per night from:£74
Posted on May 15, 2024|Standard King Room
Guest Uservery good! ! This is the most comfortable and best hotel I felt on this trip. The bedding is very comfortable, the room is very clean, the lighting is very good, and the breakfast is also very good. This area should be quite safe for urban areas in Chile. The environment in the entire area is also very clean and orderly. It is close to supermarkets and shopping malls nearby. Many people live here basically every day.
Show more
Price per night from:£60
Posted on Aug 4, 2024
Guest User
The hotel is in a great location with a retro design and great service in the lobby and bar
Show more
Price per night from:£240
Posted on Jul 12, 2024
Ruoruo306
The hotel is located in the new district, which is very safe. The front desk service is also very good. The sanitary environment is good, and slippers are provided. The hotel breakfast is relatively simple, but it is really nice to be able to see the snow-capped mountains from a distance in the hotel.
Show more
Price per night from:£147
Posted on Dec 14, 2025
Huohuoshuizhuyu
The room was clean and quiet, and the hygiene was impeccable. There's a restaurant downstairs, which was very convenient for meals. The front desk staff were super friendly and enthusiastic. There are many trendy restaurants nearby, and it's close to the subway station, a park, a large supermarket, and a shopping mall.
Show more
Price per night from:£47
Posted on Nov 9, 2024|Standard Double
MochaguaishouThe scenery is particularly good and the location is also very good. There is a supermarket and park downstairs, and the shopping district is a 5-10 minute walk away. The breakfast is rich and the service attitude is also super good. Great~
Show more
Price per night from:£109
Posted on Sep 19, 2025
Angelo Andres Valenzuela Espinace
It's a hotel just to spend the night. Do not expect any attention from the staff, like being on your honeymoon and a bottle of champagne as a courtesy, or a nice views from Tower C.
Show more
Price per night from:£105
Posted on Nov 13, 2024
Xiaopangpang1211
This stay was for a business trip. I stayed for one night. The floor was high and very quiet. It is in the eastern part of Chile (rich area). The environment is very good. It is next to the most prosperous luxury mall in Santiago. The transportation is convenient. There are all kinds of famous brands, shopping malls, supermarkets, nightclubs🪩, steak houses, and international cuisines around... The only thing I feel is that the hotel facilities are a bit old and the bed is a bit soft, but the overall feeling is still good. The breakfast is also rich, with various breads, yogurts, fruits, and coffee☕️ Overall, I am very satisfied with this trip🧳Stay
Show more
Price per night from:£121
Posted on Oct 17, 2025
Anonymous User
The hotel was very comfortable and comfortable, and the hotel was very comfortable and very comfortable. The hotel is very comfortable and comfortable and is very comfortable and comfortable.
Show more
Price per night from:£66