San Juan Hotels with Gym

The location is very convenient, the hotel facilities are very complete, the swimming pool and beach are pretty good, but the hotel is old and the rooms are small, but it is still acceptable. However, the front desk is a bit unreliable, they don't tell you anything unless you ask, and the resort fee is not mentioned in advance, but it is directly deducted from the depost. The efficiency is also very low, which is quite outrageous.

Compared with other hotels in the same area, it is leading in all aspects. If you do not consider the price factor, Marriott's experience is perfect.  Independent beach, beautiful swimming pool, good service, convenient transportation, dining and supermarket at the door.  If you don't consider the price, the only hotel in the same area is the Ritz-Carlton.

Hotels in San Juan are generally on the expensive side. This one is relatively cost-effective. The hardware is OK, there are supermarkets and restaurants within 10 minutes' walk, and you can go to the beach to enjoy another parasol and chair provided by Marriot. There is a $45 credit per day to order food by the panhouse pool. There are a lot of staff, and when I arrived at the hotel, someone helped with valet parking. When I checked in, I was told that I didn't know when the room would be ready. I specifically reminded me that I wanted a quiet room. Someone skillfully helped store the luggage. As soon as we sat down for dinner, we received a text message saying that the room was ready. It turned out that the room was directly opposite the elevator, which was very noisy. On the first night, I was woken up by two knocks on the door at 3:30 in the middle of the night, and there was no one outside. I told the front desk early in the morning, and I received a thoughtful text message in the morning asking if I was satisfied with the stay. I said someone knocked on the door and informed the front desk, and the reply was polite and said that I would investigate. I didn't get a reply when I left the hotel. There was a towel in the hotel that was wet and I didn't dare to use it. If you park by yourself, you have to go to the entrance with the parking ticket and ask the staff to manually fill in the room number and name and charge the room in the system, and then you can exit from another parking lot. It seems that all the services are superficial. Check-in and parking could have been smoother. Guests' requests for rooms should not be ignored. Knocking on the door in the middle of the night should give timely answers.

I really enjoyed my stay. It's a very modern hotel right in TMobil District. There's always something new to do there and enjoy.

It was an excellent hotel. The front desk staff was extremely helpful—a special thanks to Alejandra and also to a young guy (how I wish I would remember his name) at the concierge desk- who made my trip memorable by guiding me to do some fun things on this short trip.

When staying at Double Tree By Hilton San Juan, my hubby and i had the best experience ever. I don’t know why anyone would ever disagree. The staff was friendly, the entire area was clean and COVID friendly, and there was even daily complimentary water and transportation to the beach which is within walking distance of the hotel. The hotel even offers beach towels, beach chair, and an umbrella! I had a blast!

The hotel staff are quite enthusiastic. The restaurant tastes unexpectedly good. The residents also gave me a 15% discount. The restaurant is open-air. I was bitten by mosquitoes. I asked the waiter to go to the front desk and asked for anti-mosquito spray. Overall, it can be

Room and pool was very clean. Staff were friendly and efficient when bringing out drinks out to the pool. Front desk staff answered my questions politely and effectively. In great location- you can walk to Condado area easily as well as other places to eat in Miramar area

One of the reason we booked your hotel is that we called the customer service and they told us you could keep our luggage for more than one day. However, you didn’t do that. We have four 28 inch suitcases and we need to find another place to keep them even though we have reservation again after two days. That was a terrible experience!

The staff was overwhelmingly wonderful. The beds and pillows were incredible (I'd love to order some of those pillows!) Location was great, a few blocks from anything you need, beach, restaurants, etc. Restaurant attached was wonderful, and recommended restaurants in area were fantastic. Safe neighborhood. The hotel is in the midst of a merger with the hotel next door. That was a bit confusing for the taxi driver. The only negative was the elevator was not functional to catch on the way down. So, we had to walk down 4 flights, without a railing. I have bad knees and feet, so this was difficult. And we limited the number of times we had to go down the stairs, which cramped our style. They apologized up and down about the elevator, but, there was no offer to help with the bags or to at least help with the elevator the last morning. I recommend providing they fix the elevator, put in a railing in the stairwell, and offer assistance with bags under these sorts of circumstances.