Campbell Hotels with Gym

I recently stayed because of work and having recently moved to the area was unfamiliar with the Larkspur Landing Franchise. I cannot say enough good things about the staff at this location. When I arrived at 3pm to check-in there was of course a long line of people trying to check-in at the sane time. Melissa was working, the lobby was full, she managed to check-in and completely clear out the line in the lobby in less than 15min ALONE, Impressive. The entire staff, extremely friendly, and would greet you with a genuine smile and ask you how your day was going when you walk through the hotel. The rooms are equipped with full size fridge, dishwasher, and the rooms actually have dishes, I have stayed in hotels that had a kitchen but didn’t provide dishes for travelers. Who travels with dishes? The beds are comfortable and there is a large workstation with actual office chairs. I was able to set up my laptop and create a work station which was so helpful to be able to not have to go to a FedEx to do my work. And they provided breakfast for guests, laundry(no charge), the list goes on. This truly is one of the best hotels and I would highly recommend it to those traveling for work and families too. The hotel is quiet at night, not filled with sketchy people, and the parking lot is huge and well lit with cameras. I travel alone and felt totally safe the entire trip. Thank you Larkspur Staff, your hard work is greatly appreciated!

Don’t expect to get any rest at this DoubleTree. We booked a hotel room for 3 nights. Room 201, the East wing of the hotel, right next to the retail shops (Marshalls), and above their delivery dock and industrial trash compactor. The rooms were nice & clean. However, you will not be able to have a restful stay at all. Friday night, we were awakened at 3:30am, by a big rig truck, delivering or picking up something. Not sure if it was working for the hotel or the retail, but after this, it was not easy to fall asleep again. Song with this nuisance the doors below us (staff entrance) would open and be slammed non-stop for the next hour. Saturday morning we told the front desk staff about the issue. They said they would move us on the other side of the hotel, but they had to wait for guests to check out (which they assured us they would have) and they could hold a new double room for us. We told them we would be back later after our event, to get the room. Later that day, upon returning to the hotel around 4pm, we came back to the front desk, there was new shift working the front desk. They told us they did not have a new room for us, and that they were fully booked, and were “prioritizing large groups” and did not have a new room for us. Extremely disappointing! Nothing we could do. The next issue was Monday morning. Awakened again, by the hotels laundry delivery service truck at 6am!!!! Rolling his Containers into and out of the truck, using the load lift gate each time. The rooms should be made sound proof, with sound proof windows as well. The hotel should also have an agreement with the retail businesses to not disrupt hotel guests with their deliveries and use of the trash compactor in the middle of the night! Bottom line, the fact that guests could not have a restful nights stay at a hotel, is not good for a hotel! I mean, isn’t this the main purpose for hotels?! For guests to be able to sleep comfortably without disruption?! So beware of this HUGE issue if you decide to actually book a room with this DoubleTree Hilton Hotel.

I have zero complaints about this hotel! My daughter and I stay here every three months as we come to Campbell for medical treatment. Every time we are welcomed warmly and made to feel at home. The grounds are very pretty and well kept and parking easy and safe in the parking garage. The lobby and inside spaces(even the laundry room) are very clean. The lobby is a lovely place to relax in and now breakfast and coffee are available. The rooms are very clean and pretty and stocked well with coffee maker and fridge included. The beds are comfortable and the hotel quiet. I love that we can open the window at night and enjoy the cool breezes at night in the summer. I am very picky when it comes to hotels and this one truly is one I look forward to coming to. It is the only one we will stay in when in the area.

I am writing to express my profound disappointment and concern regarding the treatment my partner and I received during my stay at Town Suite San Jose Campbell. The series of events that unfolded were not only distressing but also completely unwarranted. Initially, I was accused of not being on a personal vacation, which was a baseless and offensive allegation. Following this, I was further accused of possessing a fraudulent explorer rate form. These accusations were particularly shocking, considering my family’s long-standing relationship with Marriott, as both my grandmother and aunt have been employees for over 20 years. The manner in which the staff Akta (Front Desk associate) , Hema Vasanji (General Manager) , Vicky (Operational Manager ), approached these accusations was highly unprofessional. I was confronted with a rude and aggressive attitude, culminating in them banging on my door and demanding that I check out immediately due to supposedly exceeding the hotel’s stay policy. Such an approach was not only unnecessary but also created a highly distressing situation. Upon requesting to see the hotel’s policy regarding the duration of stay, I was presented with a document hastily prepared in a Word file. This lack of preparedness and the informal nature of the document raised serious doubts about its authenticity and further demonstrated a lack of professionalism on the part of your staff. Had this policy been clearly communicated and established, I would have been more than willing to comply with it. A simple, polite conversation would have sufficed to clarify any misunderstandings. Instead, the staff chose to engage in confrontational and rude behavior, coupled with poor communication and misinformation. This not only escalated the situation but also left a lasting negative impression.