Shilla Stay Haeundae Bexco

Location is great , 5 minutes to the night market , concierge service is horrible, not helpful, reluctant to provide information, I only find out the night market is nearby in my last day stay , unfortunately, I already had a quick dinner somewhere else, miss the chance to enjoy the Korean food, I did ask the concierge any restaurant recommended nearby , no information is provided

this is a good hotel，I will check in again，because long time biz trip in busan hhhh

Room size with amenities and location are excellent! Wasn’t please with the check in process(the female staff don’t seem friendly maybe because she is. It fluent in English),breakfast table arrangement(was always given the furthest possible table from the buffet area),my toilet amenities weren’t refill for the 3rd night stay. The breakfast spread is reasonable but every morning is EXACTLY the same! However, every morning, I requested for a taxi at the lobby, the staff whom assisted me always smile and got me a taxi fast. Lobby is comfortable and clean to wait for my guide or relax in.

My stay at the Shilla Stay Haeundae was absolutely delightful. The location was exceptional, the facilities modern and spotless, and the view breathtaking. (Make sure to book an ocean view room, it truly makes a difference) But what truly elevated my experience was the outstanding service. I especially want to commend Anna at reception. Her friendliness, professionalism, and understanding were remarkable. When I encountered an issue with the safe in the evening, Anna, despite having finished her shift, went above and beyond to ensure a locksmith promptly resolved the problem. Her dedication and support were truly appreciated. I left Haeundae with a strong desire to return. Thank you, Anna and Shilla Stay, for such wonderful hospitality!

The hotel room with sea view was perfect, and the room was clean and spacious. I would also like to give special compliment to the Mr. Leo Ha for making the checking in process so easy and smooth. Overall, the hotel stay was pleasant and enjoyable

Busan shilla stay - Saw many positive comments but our experience was not brilliant. Arrived on a rainy night in late March, and the sound of raindrops is so loud that it disturbed our sleep, as if the rain drops are hitting onto the metal aircon at home! This shouldn’t be happening in a four star hotel in such a big group from Korea. - The room was clean in general, but there was rubbish (a collapsed paper box) left at my bedside. - The room is spacious, but equipments are quite old and you can see scratches everywhere. The weather was quite hot during our stay and unfortunately, the air con temperature poorly reached our ideal temperatures and always stayed at above 27degrees Celsius… - Last thing is their elevators, which was very slow especially during rush hours - but I think this is a common problem for shilla group hotels. Just be prepared to wait for lifts ~5min! - Otherwise their staff are friendly and the price is as cheap as a lower ranked hotel, so that’s overall an okay experience for us.