Hotels in Halong / Bai Chay, Ha Long

It just opened, probably before May Day, and many facilities are not perfect yet. Such a beautiful room has no dry and wet separation, many things in the toilet seem second-hand, and the hotel smells very bad. We slept with the window open all night, and the door handles and the place where the bath towels are placed are dusty. Also, when we went upstairs to have breakfast in the morning, the staff went in to clean without the guests' consent, and we left all our things in the room, which was very unsatisfactory! And the location is quite remote, you have to take a taxi to go to the attractions, and you ate fried snails nearby, which was a big rip-off😭

This hotel is very new, modern and clean. The room is very spacious and comes with a balcony with an amazing view of the bay. The atmosphere at the roof top bar on the 25th floor is amazing. The staff are polite and friendly. Jenny, in particular, is proactive and attentive. She saw us discussing at the lobby and came over to offer help and advice. She booked us a cab and gave instruction to the driver since we can't speak Vietnamese. She even asked us to WhatsApp her if we need any further assistance when we're touring outside. I highly recommend this hotel to anyone coming to Halong

The stay was wonderful, the place is clean and the location is close to services. I thank duty manager Trang here for the good reception and treatment.

This is a hotel which besides the best restaurant and cafe in Halong. You can just walk for 50 meters to arrive the places to enjoy your time for whole day. The hotel’s room is large and clean, and there is a balcony which you can see the sea view by 270degree.

The room was actually okay, but there was one issue that really frustrates me. I was traveling with three friends, and when we booked the room on Ctrip, it was configured with a king-size bed and two twin beds, which was exactly what we wanted. But after booking, we double-checked at the hotel, and it turned out they only had twin beds, not triple beds. We tried to book a new room, but they could only find it on a different floor, which was inconvenient. In the end, the three of us were squeezed into two beds, and we were charged an extra two or three hundred yuan for sharing a twin-bed room. What's frustrating is that I booked the room for three beds, but for that price, I only got twin beds, and only one room. Why is the room configuration on Ctrip different from the actual configuration at the hotel? I made a wrong reservation, overpaid, and my stay was compromised.

We had an amazing stay at S Villa Ha Long! The villa is beautifully designed with a modern and cozy vibe, perfectly located just a short walk from the beach. The rooms were spotless, spacious, and fully equipped with everything we needed. The area is peaceful and ideal for relaxing, yet still close to cafes and restaurants. The host was incredibly kind and responsive — we truly felt taken care of. Highly recommended and we’d love to come back!

As I wrote my last review, I was waiting for my transport back to Hanoi as Super Typhoon Yagi was well approaching. It just so happened that minutes before we were supposed to be picked up, the transport cancelled, leaving us stranded in Ha Long with nowhere to go. So I booked another night at The Yacht. It has BY FAR the best staff I have ever seen at any hotel. The storm was the biggest that’s hit Ha Long in decades and it caused ALOT of damage. The staff kept all the guests calm and assured and even switched our rooms from high floors for safety reasons. Thank you to Nga at the front desk, bye very special Thank you to Thao (also at the front desk). She made our very challenging couple of hours after the storm disrupted our plans (rebooking flights and hotels in Hanoi, dealing with transport and everything else) a lot less stressful. I cannot thank the team at The Yacht enough. Best hotel experience ever. Thank you all and I will be coming back.

Had a great time, enjoyed our stay there. Affordable priced big rooms with a great view of city

A wonderful stay! The hotel is beautifully designed. The staff are young, polite, and very friendly. The room was modern and elegant, with tasteful colors and a clean, airy atmosphere. I especially loved the private balcony with a stunning sea view. One of the most impressive aspects was the breakfast. It was absolutely delicious and exceeded my expectations. Highly recommended for anyone looking for a relaxing and comfortable stay!

We stayed for 3 nights and really loved this place. Staff members were extremely kind and helpful. Food was great in both the breakfast hall and the Italian restaurant. However, there are a few things we want to point out. First of all, the indoor swimming pool water was really filthy. That really needs to be improved. Furthermore, the sauna and steam room area was not properly attended to. Towels were piled and hair was everywhere on the floor in sauna area. The Jacuzzi water was not hot enough. Also the steam room and dry sauna were not hot enough. In addtion, the balcony in our room was terribly dirty. We tried to clean it ourselves but gave up because it was not possible to clean them with just tissue paper. Staff did however send someone to wash the balcony table, chairs, floors and rails and we are grateful for that. Despite some drawbacks, we really enjoyed out stay. Overall this is a really lovely hotel and as already stated, the staff are wonderful.