Home Inn Hotel (Hefang Street Jiangcheng Road subway station store)

Home Inn Hotel (Hefang Street Jiangcheng Road subway station store) Reviews

Home Inn Hotel (Hefang Street Jiangcheng Road subway station store)

125 Chengtou Lane (Chengtou Xiang), Shangcheng District, Hangzhou, Zhejiang, 310011, ChinaView Hotel Details
Home Inn Hotel (Hefang Street Jiangcheng Road subway station store)
Home Inn Hotel (Hefang Street Jiangcheng Road subway station store)Home Inn Hotel (Hefang Street Jiangcheng Road subway station store)Home Inn Hotel (Hefang Street Jiangcheng Road subway station store)
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Home Inn Hotel (Hefang Street Jiangcheng Road subway station store) Guest Reviews

4.5/5
Good
947 review
Verified reviews
Location4.4
Amenities4.4
Service4.6
Cleanliness4.4
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All reviews(947)
Positive reviews(857)
Reviews with photos/video(115)
Clean and tidy(270)
Awesome stay(222)
Classy environment(133)
Easy to get around(102)
Convenient location(98)
Friendly front desk staff(75)
Close to metro(38)
Average sound insulation(32)
Negative reviews(88)
KARYME
Double Room A
Stayed in Feb 2025
Couples
12 review
3.7/5
Posted on Mar 16, 2025
I am familiar with the chain of hotels, my experience had been really good, but this hotel I wouldn’t recommend it. The room wasn’t clean enough, the sheets smelled bad (like cigarette) and the bathroom was not clean. It is not that near from a subway station, so it’s not that convenient to stay there if you want to explore the city.
Response from Property: Hotel reply: Dear guest, thank you for your evaluation. We are very sorry for your unpleasant experience during your stay. We will make improvements to the problem and improve the service and hygiene quality to give customers a better stay experience. The hotel is about 200 meters away from Line 7 and Line 5 Jiangcheng Road Subway Station, which can be reached in 5 minutes on foot. Looking forward to your stay again. I wish you a happy life and happiness every day!
Anonymous User
Guestroom (2 Beds)
Stayed in Nov 2024
Other
3 review
2.7/5
Posted on Dec 16, 2024
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Response from Property: Dear customer, thank you for your affirmation and comments on our hotel. I am very happy. We will work harder to serve every guest. I wish you a happy life every day!
Guest User
Guestroom (2 Beds)
Stayed in Sep 2024
Solo travellers
4 review
4.0/5
Very Good
Posted on Nov 2, 2024
Walking distance to the small lane to the hotel as it is near a neighbourhood shop houses. Room is clean.
Response from Property: Dear customer, thank you for your affirmation and comments on our hotel. I am very happy. We will work harder to serve every guest. I wish you a happy life every day!
Jenna
Double Room A
Stayed in Feb 2025
Solo travellers
2 review
3.0/5
Posted on Mar 24, 2025
The room was very small so there was just enough space to walk, but only enough space to barely open a carry on suitcase. The bathroom is inches from your bed (which is right up against the wall), so when it was raining (which was when I was here), there was a strange, moldy smell coming from the bathroom (which had a sewage drain) that emanated into the room. Make sure you specifically request a non-smoking room at the desk upon check-in! They have a mini laundry room and provide laundry detergent.
Response from Property: 尊敬的賓客您好，感謝您的評價，對於您在住期間的不愉快體驗，感到十分抱歉，後續我們會針對問題加以改善，提高服務衞生質量，讓顧客有更好的入住體驗，希望您下次還能來我們酒店入住體驗。祝：生活愉快，天天開心！
Guest User
Double Room A
Stayed in Dec 2024
Solo travellers
1 review
3.2/5
Posted on Jan 21, 2025
I had a room without a window, which was fine because I booked it so. What it doesn't say when you are booking it is that the temperature is colder than the outside (I was there during winter) and I didn't have access to the thermostat. The WiFi didn't work, and neither did my own data. Lastly, there was noise. At all times of the day and night. Either people shouting, late at night, or the reception music combined with a noise. I didn't figure out what it was but it went on ALL NIGHT LONG, which drove me absolutely crazy. The location is nice though, probably the best thing about this hotel.
Response from Property: Hotel response: Dear guest, thank you for your evaluation. We are very sorry for your unpleasant experience during your stay. We will improve the problem and improve the service quality to give customers a better stay experience. I wish you a happy life and happiness every day!
Guest User
Double Room A
Stayed in Oct 2024
Business travellers
7 review
5.0/5
Outstanding
Posted on Nov 18, 2024
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Response from Property: Dear customer, thank you for your affirmation and comments on our hotel. I am very happy. We will work harder to serve every guest. I wish you a happy life every day!
Guest User
Double Room A
Stayed in Feb 2025
Couples
1 review
5.0/5
Outstanding
Posted on Mar 5, 2025
good nice place
Response from Property: 尊敬的顧客您好，感謝您能對於酒店的肯定及好評，小如倍感開心，我們也會更加努力，提高衞生質量，服務好每一位客人,祝:生活愉快,天天開心！
Anonymous User
Guestroom (2 Beds)
Stayed in Sep 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Great
Response from Property: 尊敬的顧客您好，感謝您能對於酒店服務的肯定及點評，小如倍感開心，我們也會更加努力，服務好每一位客人,祝天天開心，生活愉快！
Guest User
Superior 2-bed Room
Stayed in Feb 2025
Business travellers
1 review
5.0/5
Outstanding
Posted on Mar 21, 2025
The waiter is warm and nice, serving with a smile, the location is good, the room is very clean and tidy. There are many scenic spots around, and it is a great stay experience. Good
Original TextTranslated by Google
Response from Property: Dear customers, thank you for your affirmation and praise for our hotel. I am very happy. We will work harder to improve the quality of hygiene and serve every guest. I wish you a happy life and happiness every day!
轉角咖啡
Double Room
Stayed in Feb 2025
Solo travellers
8 review
2.2/5
Posted on Mar 20, 2025
I was dumbfounded when I saw the wires and desk lamp of the TV. It felt like an insult to the guests. I couldn't even watch the TV. I was too lazy to ask the counter. When I checked in, the counter gave me a pair of slippers and a toothbrush. It felt like I was collecting rations. Shouldn't these be placed in the room? And I learned my lesson this time. It turns out that there are three types of rooms: (no windows), (with windows), and another type: (some rooms have windows).
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay and taking the time to share your valuable opinions. Regarding the room facilities you mentioned, we have contacted the engineering department as soon as possible to comprehensively check the TV line problem and re-plan the layout of the table lamps to avoid clutter. In order to practice environmental protection and ensure hygiene and safety, some disposable items need to be collected on demand at the front desk. We apologize for not being able to explain in advance and causing you trouble. Your feedback has been synchronized to the service team. We will optimize the item configuration process and mark the room type differences in detail on the booking page. I hope you can give us another opportunity to provide attentive service. I wish you a happy life!
Guest User
Guestroom (2 Beds)
Stayed in Feb 2025
Business travellers
9 review
0.5/5
Posted on Mar 20, 2025
The hotel environment is very average, the bed sheets are particularly dirty, the windows are not windows, you can't see outside, there is a strong smell of smoke and voices coming in through the windows in the morning, and the sound insulation in the room is particularly poor at night, you can hear it very clearly when you walk, avoid lightning! ! ! ! ! ! !
Original TextTranslated by Google
Response from Property: Hotel reply: Dear guest, thank you for your evaluation. We are very sorry for your unpleasant experience during your stay. We will make improvements to the problem and improve the service and hygiene quality to give customers a better stay experience. I hope you can come to our hotel next time. I wish you a happy life and happiness every day!
Guest User
Double Room A
Stayed in Jan 2025
Solo travellers
2 review
5.0/5
Outstanding
Posted on Feb 27, 2025
The room is nice, small but fully functional. It is right on the pedestrian street, very convenient for eating and shopping. The only downside is that the toilet is not clean and smells! Hope it can be improved.
Original TextTranslated by Google
Response from Property: Dear customers, thank you for your affirmation and praise for our hotel. I am very happy. We will work harder to improve the quality of hygiene and serve every guest. I wish you a happy life and happiness every day!
Guest User
Double Room A
Stayed in Jan 2025
Solo travellers
29 review
5.0/5
Outstanding
Posted on Feb 21, 2025
The room is clean and tidy. It is very close to Hangzhou Railway Station. It is convenient to eat nearby. Shopping (Drum Tower) is super fun
Original TextTranslated by Google
Response from Property: 尊敬的顧客您好，感謝您能對於酒店的肯定及好評，小如倍感開心，我們也會更加努力，提高衞生質量，服務好每一位客人,祝:生活愉快,天天開心！
Z.kyo
Double Room
Stayed in Jan 2025
Solo travellers
17 review
5.0/5
Outstanding
Posted on Feb 16, 2025
The environment is very good, the soundproofing is good, and the front desk service is enthusiastic. It is conveniently located near Hefang Street, with bars and Hangzhou cuisine nearby, making it convenient and quick to experience the local characteristics of Hangzhou.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your affirmation and praise for our hotel. I am very happy. We will work harder to improve the quality of hygiene and serve every guest. I wish you a happy life and happiness every day!
Guest User
Guestroom (2 Beds)
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 19, 2025
The accommodation was OK, the room was clean, the front desk guy was very kind, and he actively helped solve travel problems. I can only say it was so cool.
Original TextTranslated by Google
Response from Property: 尊敬的顧客您好，感謝您能對於酒店服務的肯定及點評，小如倍感開心，我們也會更加努力，服務好每一位客人,祝天天開心，生活愉快！