Atour Hotel (Shangtang Road, West Lake Culture Square)

Atour Hotel (Shangtang Road, West Lake Culture Square) Reviews

Atour Hotel (Shangtang Road, West Lake Culture Square)

No. 60 Shangtang Road, Gongshu District, Hangzhou, Zhejiang, ChinaView hotel details
Atour Hotel (Shangtang Road, West Lake Culture Square)
Atour Hotel (Shangtang Road, West Lake Culture Square)Atour Hotel (Shangtang Road, West Lake Culture Square)Atour Hotel (Shangtang Road, West Lake Culture Square)
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Guest Reviews of Atour Hotel (Shangtang Road, West Lake Culture Square)

9.7/10
Excellent
3033 review
Verified reviews
Location9.6
Amenities9.6
Service9.7
Cleanliness9.7
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All reviews(3033)
Positive reviews(3016)
Reviews with photos/video(315)
Easy to get around(345)
Delicious breakfast(283)
Friendly front desk staff(245)
Large rooms(215)
Close to metro(197)
Perfect for kids(70)
Has facilities for children(19)
Negative reviews(17)
Kekeaiaibanxiaxiaomei
Guestroom (2 Beds)
Stayed in Dec 2025
Family
9 review
10/10
Outstanding
Posted on Feb 1, 2026
The service was excellent. The hotel is located right next to Hangzhou Global Center, and it's just over a kilometer's walk to the Wulinmen Pier of the Beijing-Hangzhou Grand Canal. Along the way, you'll find plenty of fruit stands, bakeries, and clothing stores. There are also many restaurants right below the hotel, and it's very close to Hangzhou Children's Hospital. The hotel service was fantastic; there's even someone dedicated to helping with laundry and drying in the laundry room. Atour really is great!
Original textTranslated by Google
Response from Property: 非常感謝您選擇亞朵酒店,並與我們分享您的入住體驗。我們將會一如既往地為每一位賓客創造美好的入住感受,真心感謝您的支持與厚愛,祝您身體健康,事事順心!更期待您下次的相遇喲~
Guest User
Family Friendly Room
Stayed in Jan 2026
Travelling with friends
5 review
10/10
Outstanding
Posted on Feb 5, 2026
The room was very clean, and the front desk staff were very welcoming. I'm very satisfied.
Original textTranslated by Google
Response from Property: Your 5-star review has brightened our hearts! May happiness accompany you every day. Welcome back anytime; there are many more thoughtful touches waiting for you to discover! The hotel is located at No. 60 Shangtang Road, Gongshu District, Hangzhou, with convenient transportation. It's closest to Exit E of West Lake Cultural Square Metro Station and is adjacent to Hangzhou Children's Hospital and Zhejiang Provincial People's Hospital to the north. The hotel lobby on the first floor features [Bamboo Residence], [Atour Department Store], public restrooms, and a [leisure waiting area]. The hotel also offers a free gym [Sweat] and laundry room [Dust Removal]. Please believe that we are constantly striving to improve, and we look forward to your next stay!
JasonOvO
Superior Queen Room
Stayed in Nov 2025
Couple
16 review
9.0/10
Great
Posted on Dec 24, 2025
Service: Very attentive. Amenities: I wish they had smart toilets. Cleanliness: Some areas need attention (pillows, light strip behind the bed). Overall, the experience was quite good. I stayed in early December 2025. The top-floor room was 30 degrees Celsius, and there was no cold air conditioning. After I reported it, I was upgraded to a suite and then moved to the second floor.
Original textTranslated by Google
Response from Property: Hello! Thank you so much for taking the time to review Duoduo. Providing every guest with a satisfactory and comfortable stay is Duoduo's lifelong pursuit. Just as waiting for the rain is the umbrella's destiny, waiting for you is Duoduo's lifelong pursuit. We will only strive to do better and never dare to slack off. We look forward to meeting you again! Wishing you a happy life and joy every day!
Youziweizhaozhao
Guestroom (2 Beds)
Stayed in Nov 2025
Business traveller
38 review
10/10
Outstanding
Posted on Dec 11, 2025
Booking through Trip.com was hassle-free, and Atour Hotels consistently deliver great quality. I booked this for a colleague, and it's a really good hotel with excellent service. I didn't take any photos, so I'll just use the official hotel pictures~
Original textTranslated by Google
Response from Property: Thank you so much for choosing Atour Hotel and sharing your stay experience with us. We will continue to strive to create a wonderful stay for every guest. Thank you sincerely for your support and patronage. We wish you good health and all the best! We look forward to seeing you again!
Guest User
Guestroom (2 Beds)
Stayed in Nov 2025
Family
3 review
10/10
Outstanding
Posted on Dec 17, 2025
Room was comfortable and spacious. Full amenities were provided and bottled water provided daily. Hotel staff were helpful and attentive to our needs.
Response from Property: 感謝客官對朵兒的讚揚,得到您的肯定,真的是開心呢。您的眼中有杭城美景,西湖碧波,而朵兒的眼中衹有您滿心的歡喜。
Anthonyliang
Family Friendly Room
Stayed in Oct 2025
Family
9 review
8.5/10
Very good
Posted on Dec 4, 2025
This will be best hotel chain for my Whole trip. Great non smoking hotel. Love the fresh air in there. Clean and big room. The bad part is that food is not top up when the food finish. Happened during both breakfast and supper.
Response from Property: Dear guest, we are so sorry that we were unable to provide you with a satisfactory stay this time. We sincerely hope you have a pleasant and satisfying stay. We have immediately made improvements, increasing breakfast and late-night porridge, as well as patrol frequency and timely replenishment of food items! The hotel is located at No. 60 Shangtang Road, Gongshu District, Hangzhou, with convenient transportation. It is closest to Exit E of West Lake Cultural Square Metro Station and is adjacent to Hangzhou Children's Hospital and Zhejiang Provincial People's Hospital to the north. The hotel lobby on the first floor features [Bamboo Residence], [Atour Department Store], public restrooms, and a [leisure waiting area]. The hotel also offers a free gym [sweating profusely] and laundry room [dust-free]. We regret that we were unable to provide you with a satisfactory stay, but please believe that we are constantly striving to improve and look forward to your next stay!
Guest User
Guestroom (2 Beds)
Stayed in Oct 2025
Family
3 review
10/10
Outstanding
Posted on Dec 1, 2025
Hotel staff are friendly and helpful. They will help with laundry , indicate wash and or dry then write down room no. It gave us daily 2 bottles teas, 2 drip coffee and 2 pack tea leaves . Provide children toiletries. Breakfast is standard porridge with condiments, fried rice and some dishes, small area or cereal and breads. Coffee, soybeans milk and curds, yogurts, fruit juices and cut fruits.
Response from Property: 您的5分好評BlingBling照亮了我們小夥伴的心靈,願快樂伴隨您的每一天,歡迎您常回來看看,朵兒還有更多的“貼心”等着您發現喲!酒店位杭州市拱墅區上塘路60號,交通比較方便,距離西湖文化廣場地鐵站E口是最近的,北鄰杭州市小童醫院和浙江省人民醫院。酒店1層大堂設有[竹居][亞朵百貨 公共洗手間][休閑等候區],酒店還有免費的健身房[汗出]、洗衣房(出塵]可以使用,但請相信我們一直在努力進步的路上,期待您的再次入住哦!
Anonymous User
Superior Queen Room
Stayed in Oct 2025
Family
5 review
9.0/10
Great
Posted on Nov 23, 2025
Warm and nice place. Surround with local foods. This is by far the most comfortable and nice hotel we stay for our trip. The breakfast has the most variety (local delicacies and a subtle of international spread)and tasted the best to our liking.
Response from Property: 您的5分好評BlingBling照亮了我們小夥伴的心靈,願快樂伴隨您的每一天,歡迎您常回來看看,朵兒還有更多的“貼心”等着您發現喲!酒店位杭州市拱墅區上塘路60號,交通比較方便,距離西湖文化廣場地鐵站E口是最近的,北鄰杭州市小童醫院和浙江省人民醫院。酒店1層大堂設有[竹居][亞朵百貨 公共洗手間][休閑等候區],酒店還有免費的健身房[汗出]、洗衣房(出塵]可以使用,但請相信我們一直在努力進步的路上,期待您的再次入住哦!
Anonymous User
Superior Queen Room
Stayed in Oct 2025
Solo traveller
6 review
10/10
Outstanding
Posted on Nov 16, 2025
The room was quite spacious and very clean. The area around the hotel was quiet, and the front desk service was excellent. There were many options for food delivery, and transportation was convenient. 👍
Original textTranslated by Google
Response from Property: Your 5-star review has brightened our hearts! May happiness accompany you every day. Welcome back anytime; there are many more thoughtful touches waiting for you to discover! The hotel is located at No. 60 Shangtang Road, Gongshu District, Hangzhou. Transportation is convenient, with the closest point being Exit E of West Lake Cultural Square Metro Station. It is adjacent to Hangzhou Children's Hospital and Zhejiang Provincial People's Hospital to the north. The hotel lobby on the first floor features [Bamboo Residence], [Atour Department Store], public restrooms, and a [leisure waiting area]. The hotel also offers a free gym [Sweat] and laundry room [Dust Removal]. Please believe that we are constantly striving to improve, and we look forward to your next stay!
Guest User
Family Friendly Room
Stayed in Nov 2025
Travelling with friends
2 review
10/10
Outstanding
Posted on Dec 13, 2025
Spacious room for few people to stay together. Able to open luggage easily as well
Response from Property: 非常感謝您選擇亞朵酒店,並與我們分享您的入住體驗。我們將會一如既往地為每一位賓客創造美好的入住感受,真心感謝您的支持與厚愛,祝您身體健康,事事順心!更期待您下次的相遇喲~
Guest User
Superior Queen Room
Stayed in Dec 2025
Other
2 review
10/10
Outstanding
Posted on Jan 4, 2026
Cleanliness: Clean Service: Prompt responses Environment: Quiet
Original textTranslated by Google
Response from Property: Your 5-star review has brightened our hearts! May happiness accompany you every day. Welcome back anytime; there are many more thoughtful touches waiting for you to discover! The hotel is located at No. 60 Shangtang Road, Gongshu District, Hangzhou. Transportation is convenient, with the closest point being Exit E of West Lake Cultural Square Metro Station. It is adjacent to Hangzhou Children's Hospital and Zhejiang Provincial People's Hospital to the north. The hotel lobby on the first floor features [Bamboo Residence], [Atour Department Store], public restrooms, and a [leisure waiting area]. The hotel also offers a free gym [Sweat] and laundry room [Dust Removal]. Please believe that we are constantly striving to improve, and we look forward to your next stay!
scarlett and piggy
Elegant Queen Room
Stayed in Oct 2025
Couple
9 review
10/10
Outstanding
Posted on Nov 19, 2025
The staff were all very helpful and friendly. The room is nice and clean with everything as expected. The free laundry is extremely useful and you can leave a note to ask the staff to dry your clothes if you need to sleep but have to wash clothes in late night. Also the hotel is very close to the metro station.
Response from Property: 您的5分好評BlingBling照亮了我們小夥伴的心靈,願快樂伴隨您的每一天,歡迎您常回來看看,朵兒還有更多的“貼心”等着您發現喲!酒店位杭州市拱墅區上塘路60號,交通比較方便,距離西湖文化廣場地鐵站E口是最近的,北鄰杭州市小童醫院和浙江省人民醫院。酒店1層大堂設有[竹居][亞朵百貨 公共洗手間][休閑等候區],酒店還有免費的健身房[汗出]、洗衣房(出塵]可以使用,但請相信我們一直在努力進步的路上,期待您的再次入住哦!
Lixianghan
Suite
Stayed in Oct 2025
Business traveller
15 review
10/10
Outstanding
Posted on Dec 28, 2025
Pretty good. The room was new, and they even upgraded me. The breakfast wasn't very diverse, and the location was a bit small. Plus, they wouldn't let me use my Atour points because I booked through Trip.com, which I didn't like.
Original textTranslated by Google
Response from Property: Dear guest, we are so sorry that we were unable to provide you with a satisfactory stay this time. We sincerely hope you have a pleasant and satisfying stay. We have immediately made improvements and will retrain our front desk staff on service standards and standardize all procedures to prevent similar issues from occurring again! The hotel is located at No. 60 Shangtang Road, Gongshu District, Hangzhou, with convenient transportation. It is closest to Exit E of West Lake Cultural Square Metro Station and is adjacent to Hangzhou Children's Hospital and Zhejiang Provincial People's Hospital to the north. The hotel lobby on the first floor features [Bamboo Residence], [Atour Department Store], public restrooms, and a [waiting area]. The hotel also offers a free gym [Sweat] and laundry room [Dust Removal]. We regret that we were unable to provide you with a satisfactory stay, but please believe that we are constantly striving to improve and look forward to your next stay!
Muyuyangguang9
Superior Room (2 beds)
Stayed in Oct 2025
Family
14 review
10/10
Outstanding
Posted on Nov 4, 2025
I arrived in Hangzhou in the morning and initially planned to explore a bit before checking in, so I just wanted to park my car at the hotel first. When I got there, the receptionist saw there was an available room and kindly helped me with an early check-in. The service was really nice. As always, the room was clean and tidy, and there are plenty of convenient dining options around the hotel.
Original textTranslated by Google
Response from Property: Your 5-star review has brightened our hearts! May happiness accompany you every day. Welcome back anytime; there are many more thoughtful touches waiting for you to discover! The hotel is located at No. 60 Shangtang Road, Gongshu District, Hangzhou. Transportation is convenient, with the closest point being Exit E of West Lake Cultural Square Metro Station. It is adjacent to Hangzhou Children's Hospital and Zhejiang Provincial People's Hospital to the north. The hotel lobby on the first floor features [Bamboo Residence], [Atour Department Store], public restrooms, and a [leisure waiting area]. The hotel also offers a free gym [Sweat] and laundry room [Dust Removal]. Please believe that we are constantly striving to improve, and we look forward to your next stay!
Guest User
Family Friendly Room
Stayed in Sep 2025
Family
11 review
9.5/10
Amazing
Posted on Oct 31, 2025
I just love Atour's comfort. The breakfast was delicious, and they even changed up the menu during my five-night stay. The laundry service was fantastic; staff washed, dried, and folded my clothes, so I had clean outfits ready after sightseeing. The only downside to this place is its distance from the subway station – it's about a 10-minute walk. However, Subway Line 19 goes directly to the airport, and two other lines can take you to many places. Still, if you're in a group, a Didi (ride-hailing service) is more cost-effective and convenient. They also have a gym, and while the equipment isn't extensive, it's more than enough.
Original textTranslated by Google
Response from Property: Thank you for your praise, it makes me so happy! Your eyes see the beauty of Hangzhou and the shimmering waters of West Lake, but all I see in you is your joy.