CIGLE BY LANDISON (Hangzhou West Lake Cultural Square Subway Station Branch) Reviews

Response from Property: Dear Sir/Madam：Thank you for taking the time to share your feedback about your recent stay with us. We are deeply sorry to hear that you did not have a pleasant experience during your stay.We take all guest complaints seriously and apologize that the smell of cigarettes was prevalent in your room. It is unacceptable that there were cigarette ashes under the bedside table, and we will ensure that this issue is addressed immediately.Additionally, we are surprised to hear that the entire building smelled of cigarettes, as we have strict non-smoking policies in place throughout our hotel. If this

Response from Property: 尊敬的賓客： 您好！ 非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞， 也是我們進步的動力， 我們會繼續保持熱忱， 致力讓每一位賓客享有賓至如歸的入住感受， 熱切期待您的再次光臨！ 歡迎您再回來體驗， 祝生活愉快！

Response from Property: Jinjiang Metropolo Hotel is located in a prosperous section of the city and is a stone's throw away from the West Lake. It is within walking distance of the West Lake Cultural Plaza Intime, where various delicious restaurants are located, making it convenient for tourists and business guests to travel. Continuous innovation and continuous improvement of service quality are our unremitting goals, and being able to bring pleasure and enjoyment to our guests is our service tenet. Looking forward to your visit again!

Response from Property: The hotel strives to provide each guest with the most thoughtful and meticulous service, and to bring every guest a valuable experience. Hangzhou West Lake Cultural Plaza Hotel, Jinjiang Capital City, is a young and dynamic hotel that showcases the unique charm of the hotel to guests with its simple style and warm and considerate service. Encouragement from guests is the greatest support and encouragement for the hotel. We will serve every guest with care and look forward to meeting you next time

Response from Property: 尊敬的賓客： 感謝您入住酒店並分享， 很高興酒店的每一個環節都得到您的認可， 通過您細緻入微的描述， 可以感受到這次旅程給您帶來的幸福感， 這是我們服務者一直追求的， 這也將成為我們繼續努力、不斷進取的動力， 期待下次為您服務

Response from Property: Hotel response: Dear guest, thank you very much for choosing our hotel and taking the time to share your stay experience. We are deeply sorry for the problems you encountered during your stay and thank you for your understanding and support. Regarding the room hygiene issue you mentioned, we are deeply sorry for leaving you with an unclean impression. We always regard the cleanliness of the guest rooms as a top priority and strictly abide by hygiene standards and operating procedures. In response to your feedback, we will immediately conduct a thorough inspection and retrain the relevant staff to ensure that similar situations do not occur again. At the same time, we will also strengthen daily supervision and management to ensure that the hygiene quality of the guest rooms always meets the standards. Thank you for your valuable comments. We will continue to work hard to improve the quality of our service and bring you a more comfortable and satisfactory stay experience. If you have any other questions or suggestions, please feel free to contact us. We will serve you wholeheartedly and wish you a happy life!

Response from Property: 酒店回覆內容: 尊敬的客人，非常感謝您選擇我們的酒店，並抽出寶貴的時間分享您的入住體驗。我們對於您在入住期間遇到的問題深感抱歉，並感謝您的理解和支持，關於您提到的房間衞生問題，我們深感抱歉給您留下了不潔的印象。我們始終將客房的清潔衞生視為首要任務，並嚴格遵守衞生標準和操作流程。針對您反饋的問題，我們會立即進行徹底檢查，並對相關員工進行再培訓，以確保類似情況不再發生。同時，我們也將加強日常監督和管理，確保客房的衞生質量始終符合標準。感謝您的寶貴意見，我們將不斷努力提升服務質量，為您帶來更加舒適和滿意的住宿體驗。如果您有任何其他問題或建議，請隨時與我們聯繫，我們將竭誠為您服務，祝您生活愉快！

Response from Property: Dear guests: Hello! Thank you for your high score review. Your support and encouragement are the greatest motivation for us to move forward.

Response from Property: 尊敬的賓客： 感謝您入住酒店並分享， 很高興酒店的每一個環節都得到您的認可， 通過您細緻入微的描述， 可以感受到這次旅程給您帶來的幸福感， 這是我們服務者一直追求的， 這也將成為我們繼續努力、不斷進取的動力， 期待下次為您服務！

Response from Property: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this trip. This is what we service providers have always pursued. This will also become our motivation to continue working hard and making progress. I look forward to serving you next time.

Response from Property: Dear guest: Thank you for staying in the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. This is our service provider What we have been pursuing will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time!

Response from Property: Dear, I am really excited to see the simple and profound praise from the guests, and I am so impressed by their recognition of our service. We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. This hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement from the guests is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time.

Response from Property: 看到客官簡單而又深厚的好評真的是好激動呢，而且還這麼認可我們的服務~酒店的我們求為每位客官提供最為貼心細緻的服務， 為每位客官帶來超值的體驗。本酒店是一個富有年輕活力的酒店， 以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。客官的鼓勵是對酒店最大的支持和鼓勵， 我們會用心服務好每一位家人， 期待和您的下次相遇

Response from Property: Dear, I am really excited to see the simple and profound praise from the guests, and I am so impressed by their recognition of our service. We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. This hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement from the guests is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time.