Atour Hotel (Hangzhou Xiaoshan Airport)

Atour Hotel (Hangzhou Xiaoshan Airport) Reviews

Atour Hotel (Hangzhou Xiaoshan Airport)

No.1629 Hezhuang South Road, Jingjiang Street, Xiaoshan District, Hangzhou, Zhejiang, ChinaView Hotel Details
Atour Hotel (Hangzhou Xiaoshan Airport)
Atour Hotel (Hangzhou Xiaoshan Airport)Atour Hotel (Hangzhou Xiaoshan Airport)Atour Hotel (Hangzhou Xiaoshan Airport)
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Atour Hotel (Hangzhou Xiaoshan Airport) Guest Reviews

4.6/5
Very Good
716 review
Verified reviews
Location4.5
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(716)
Positive reviews(688)
Reviews with photos/video(74)
Delicious breakfast(80)
Offers pick-up/drop-offs(69)
Close to airport(54)
Friendly front desk staff(53)
Easy to get around(45)
Convenient parking(29)
Large rooms(18)
Nice toiletries(12)
Negative reviews(28)
Jeremiah H
Premier King Room
Stayed in Apr 2024
Solo travellers
25 review
4.0/5
Very Good
Posted on Apr 21, 2024
Great breakfast options. Checking in was smooth. Only downside is the location, quite far from the city center.
Response from Property: Dear Duoyou, thank you for your review. We did not provide you with the service you expected this time. We will try our best to bring you a more perfect experience next time. If you have any needs during your stay, you can dial "0" from the room phone to contact the front desk. Duoer also hopes that you can give us a five-point praise next time you stay!
Muo
Premier King Room
Stayed in May 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on May 24, 2024
Great hotel. Arrive airport just give a call to the staffs, the driver will arrive to fetch to hotel
Anonymous User
Premier Twin Room
Stayed in Apr 2024
Travel with friends
12 review
3.0/5
Posted on Apr 16, 2024
Front desk average are ok but nobody assist to carry our luggage either to our room or airport transfer. 🙄🙄
Response from Property: Dear friends, thank you for staying at Atour Hotel Hangzhou Xiaoshan Airport and sharing your stay experience. We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. We have fed back your opinions to the relevant departments and strengthened training for partners. We look forward to your continued supervision and support. I hope you will visit Atour Hotel Hangzhou Xiaoshan Airport again and see our changes. Duoer wishes you a happy life!
Mario
Premier King Room
Stayed in Sep 2023
Couples
11 review
5.0/5
Outstanding
Posted on Sep 24, 2023
Good to stay especially for overnight flights. Pickup and drop off service available. Plenty of beverage choices for breakfast.
Response from Property: Thank you for your support and love for Yaduo. I just met you in the vast sea of ​​people. I have to say that this is a kind of fate. Once we meet, we will live forever. It starts at the hotel. Don't stop at the hotel, stay true to your original intention, and you will always succeed! Flowers are blooming everywhere. I hope that every city you pass by will have an Atour to give you a warm haven!
Jammerto
Premier King Room
Stayed in Feb 2024
Couples
32 review
5.0/5
Outstanding
Posted on Feb 3, 2024
Atour made us feel at home and we had a delighted stay..The room was spacious and the amenities in the room was good. The reception tried their best to communicate with us. The free shuttle was a big plus😉😉
Passport Visionz
Premier King Room
Stayed in Jan 2024
Couples
127 review
5.0/5
Outstanding
Posted on Jan 23, 2024
Amazing! Amazing hotel! I will be coming back! Their service was great and the good was great!
Response from Property: Thank you for your compliments, welcome to come again
Akia Smith
Premier King Room
Stayed in Dec 2023
Couples
6 review
5.0/5
Outstanding
Posted on Feb 7, 2024
The hotel was clean and tidy. The receptionist and cleaners were super nice and made us check out at 2pm instead of 12pm!
LAIBNACEREDDINE
Premier King Room
Stayed in Aug 2024
Business travellers
15 review
4.0/5
Very Good
Posted on Aug 7, 2024
Nice and good hotel for business trip
DRAGAN
Premier King Room
Stayed in Sep 2023
Solo travellers
27 review
5.0/5
Outstanding
Posted on Oct 2, 2023
I liked the hotel very much even tho doesn't look big from the outside but from inside is modern and clean. Everything was organized for pick-ups in the morning/early afternoon to go to the airport so there will be a car to pick you up and go there every 30 minutes. Staff was great , girls at the front desk helped me get my food at the night time when I arrived so they were helpful. They served breakfast in the morning which was great . Enjoy your stay in this hotel if you decide to travel and need one or two nights rest before going to airport.
Response from Property: Thank you for your kind words and look forward to your next visit.
GHOSN
Premier King Room
Stayed in Jun 2023
Business travellers
5 review
5.0/5
Outstanding
Posted on Jul 4, 2023
I liked the concept , very nice and clean hotel , the staffs were so cooperative , and economical hotel , not pricy, I highly recommend it ,
Guest User
Premier Twin Room
Stayed in May 2023
Solo travellers
6 review
5.0/5
Outstanding
Posted on May 29, 2023
The hotel was great, perfect for traveling, they offered a free shuttle to the airport. Great service
Anonymous User
Atour Twin Room
Stayed in May 2024
Business travellers
108 review
4.2/5
Very Good
Posted on May 14, 2024
I was on a business trip and had to catch the flight the next morning. The location was quite remote. The humanized service of Atour was as good as ever, but the facilities were a bit old.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Atour Hotel Hangzhou Xiaoshan Airport. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again!
Zhitoutinglimi
Premier Twin Room
Stayed in Apr 2024
Business travellers
11 review
5.0/5
Outstanding
Posted on May 2, 2024
I used to stay at Four Seasons Hotel when I went out, but now Atour Hotel is my first choice
Original TextTranslated by Google
Response from Property: The flowers of happiness will always bloom for you, and the water of pure love will flow towards you. Thank you for your affirmation. No matter when and where, we are waiting for you silently. Duoer welcomes your next visit.
Guest User
Atour King Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Service attitude: Wan Ning at the front desk has a very good service attitude. She served tea attentively when checking in, and was also very amiable when asking and answering questions. The check-in environment is good, there is no peculiar smell in the room, and it is very safe to stay. There is also a thoughtful late-night porridge at night. In general, the check-in experience is very good. I will come to stay often in the future and strive to become a member of Atour members!
Original TextTranslated by Google
AndyJames
Premier Twin Room
Stayed in Apr 2024
Business travellers
4 review
1.2/5
Posted on Apr 5, 2024
2024.04.04, checked into the hotel around 18:30, and there were still many vacancies! I repeatedly reminded the front desk staff to arrange a quiet room! Finally, after I went to the room and fell asleep, I found that there was a "rumbling sound". It turned out that I was living right above the hotel laundry room! The washing machine was running until dawn! Very bad Compared with the same brand hotels in other regions, the decoration and configuration of this Atour Hotel are very different. It is equivalent to the 7 Days Hotel chain, which is seriously downgraded in both hardware and software! Very bad! I feel cheated! I went to the front desk to report the problem in the morning, and the front desk staff replied "I didn't know there was a laundry room", "I forgot", "I didn't expect it", with a cold attitude and ignored!
Original TextTranslated by Google
Response from Property: Dear Duoyou, thank you for staying at Atour Hotel Hangzhou Xiaoshan Airport and sharing your stay experience. We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. We have fed back your opinions to the relevant departments and strengthened training for partners. We look forward to your continued supervision and support. I hope you will visit Atour Hotel Hangzhou Xiaoshan Airport again and see our changes. Duoer wishes you a happy life!