Hanting Hotel (Hangzhou Wulinmen Subway Station) Guest Reviews
4.4/5
810 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.4
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All reviews(810)
Positive reviews(748)
Reviews with photos/video(115)
Easy to get around(130)
Convenient location(125)
Close to metro(67)
Delicious breakfast(40)
Classy environment(37)
Friendly front desk staff(37)
Average sound insulation(20)
Loved the view(8)
Negative reviews(62)
Deelicious
Superior Double Room
Stayed in Jan 2024
Couples
7 review
3.0/5
Posted on Feb 18, 2024
The first room the assigned to us was very dirty as if it was never cleaned. Smell of cigarette smoke was strong in the hallway and seeped into our room. Had to sleep with window open in freezing winter otherwise suffocated by the smoke.
Next day we requested change of room which was slightly cleaner but the cigarette smoke was never resolved. Apparently there was no control and local guests were just smoking in their room and even lobby (staff did not say anything).
Room cleaning was only to take our trash and housekeeping staff did not even clean the floor or bathroom until you asked her to do so.
Please be careful when you book a room because they may assign you a room on 16/17 floor which requires climbing stairs (many guests complained about this).
Response from Property: Dear guests, thank you very much for your stay. We attach great importance to your feedback and urgently hold a training for the room department. We will make serious rectification and strive to give you a clean and sanitary accommodation environment. I hope you can give us another chance to change it. I wish you a happy life and look forward to your next stay!
Jack Matsuzaki
Double Room
Stayed in Feb 2024
Solo travellers
33 review
3.5/5
Posted on Mar 24, 2024
If all you want is a bed to crash then this is fine and the location convenient. But if you think you might spend some time inside the room then I suggest choosing one of the many more expensive alternatives nearby where carpets and floors are clean and rooms don’t stink of stale cigarette smoke.
Response from Property: Thank you greatly for your insightful comments. We will promptly implement your suggestions and continuously strive to enhance the quality. We eagerly anticipate our next encounter.
Wu Yu Ling
Double Room
Stayed in Feb 2024
Solo travellers
18 review
4.0/5
Very Good
Posted on Mar 18, 2024
Hotel was in ok location, not so far from metro, walkable distance, but the perks is it's in the center of almost everything-walking distance.
The lake view is splendid, and staff was lovely to allow me to check in early
Response from Property: Thank you for your comments, we are looking forward to seeing you again
Trang Huyen
Guestroom (2 beds)
Stayed in Feb 2024
Travel with friends
1 review
3.5/5
Posted on Mar 20, 2024
Mark wrong location on Trip Map (although the address no. is correct). Everything else is OK
Response from Property: Thank you for your recognition and look forward to meeting you again
Guest User
Double Room
Stayed in Dec 2023
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jan 29, 2024
Nice neighborhood; very pleasant personel; clean rooms and overall great hotel; quick check-in & out procedures. Would definitely recommend
Response from Property: Dear guests, thank you for your stay and good comments. I am honoured to receive your praise. I hope the hotel has always been your best partner. I wish you a happy day!
Anonymous User
Superior Double Room
Stayed in Mar 2024
Business travellers
31 review
5.0/5
Outstanding
Posted on Apr 27, 2024
The service was good. Friendly staff and very clean.
Response from Property: 親愛的家人您好!感謝您的入住和分享,小馬家附近不僅有美食美景,交通便利還有一羣熱情好客的小哥哥小姐姐在等你哦~期待與您在美麗的杭州再見,祝您生活愉快!
Guest User
Double Room
Stayed in Mar 2024
Family
2 review
4.5/5
Great
Posted on Apr 9, 2024
Front desk service was too good !
Response from Property: Thank you for your comments and stay, Hope Hanting Hotel in your way to bring you a little warmth, I wish you a happy life ~
Swee Mei Tay
Family Room
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 29, 2024
Hotel is good
Response from Property: 親愛的家人您好!感謝您的入住和分享,小馬家附近不僅有美食美景,交通便利還有一羣熱情好客的小哥哥小姐姐在等你哦~期待與您在美麗的杭州再見,祝您生活愉快!
SarawutS
Double Room
Stayed in Mar 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Good location
Response from Property: 親愛的家人您好!感謝您的入住和分享,小馬家附近不僅有美食美景,交通便利還有一羣熱情好客的小哥哥小姐姐在等你哦~期待與您在美麗的杭州再見,祝您生活愉快!
Guest User
Double Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 8, 2024
Good clean
Response from Property: 親愛的家人您好!感謝您的入住和分享,小馬家附近不僅有美食美景,交通便利還有一羣熱情好客的小哥哥小姐姐在等你哦~期待與您在美麗的杭州再見,祝您生活愉快!
Anonymous User
Double Room
Stayed in Dec 2024
Solo travellers
11 review
4.5/5
Great
Posted on Jan 20, 2025
Near the subway station, many restaurants nearby, large room, soft and comfortable bed, cleaned every day, changed towels every day.
But booked a room with a lake view, actually stayed and got a room with a city view. The room has to go up a small staircase, not convenient for people with big luggage. The room is not soundproof, there is only one elevator, the bathroom has a slight musty smell.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your stay and sharing. We are sorry that this stay did not bring you a pleasant stay experience. We have received your feedback and arranged relevant personnel to make rectifications. We are working hard to satisfy our guests. I am very satisfied, but there are still areas that need improvement and improvement on this path of exploration. Thank you very much for your outspokenness. We will work hard to improve the bad areas. I hope you can witness our growth. I wish you a happy life!
Guest User
Double Room
Stayed in Dec 2024
Family
4 review
3.2/5
Posted on Jan 15, 2025
Not far from the subway station, the location is good, the hygiene is average, there are hairs on the floor that were not cleaned up, but I forgot to take a photo. I don't know if it's the air conditioner or something else, it's buzzing, it's too noisy. I booked the 16th-17th floor, but when I arrived, I was given a room on the 4th floor, and the front desk didn't explain it clearly. I arrived after 10 o'clock, too tired, and too lazy to change. I didn't expect it to be so noisy. I hardly slept all night. Fortunately, I booked for one night.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your stay and sharing. We are sorry that this stay did not bring you a pleasant stay experience. We have received your feedback and arranged relevant personnel to make rectifications. We are working hard to satisfy our guests. I am very satisfied, but there are still areas that need improvement and improvement on this path of exploration. Thank you very much for your outspokenness. We will work hard to improve the bad areas. I hope you can witness our growth. I wish you a happy life!
Anonymous User
Superior Double Room
Stayed in Dec 2024
Business travellers
6 review
4.2/5
Very Good
Posted on Jan 9, 2025
The room was quite dusty, and the toilet was so small that the door couldn't be closed. The phone didn't work! The soundproofing was average, but it was quite convenient to go out. There was a subway not far away. The breakfast was OK.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you very much for your stay and review. The room facilities and equipment issues you reported have been investigated by engineers. We will also work hard to improve our hygiene and improve our services in the future. Xiaoma's home is 15 minutes' walk from the West Lake. Minutes and 600 meters away from Wulin Night Market, it is very convenient whether you are on a business trip or for pleasure. We look forward to your next stay and wish you a happy life~
Thanwarat Jaibun
Family Room
Stayed in Nov 2024
Travel with friends
2 review
3.2/5
Posted on Dec 28, 2024
The hotel is in a convenient location, near Wulinmen MRT station. The surrounding area is connected to Wulin squre, you can ride a bike. There is Heytea nearby and Hangzhou center mall. It is convenient to travel. I chose a family room that can sleep 4 people. But the hotel floor has a lot of cigarette smoke smell. It doesn't absorb the smell very well. The air conditioner is very loud. I didn't turn it on because it was cold. Overall, it's okay because the price is not expensive.
Original TextTranslated by Google
Response from Property: Hello dear family! Thank you for your stay and sharing. There are not only delicious food and beautiful scenery near Xiaoma's house, but also convenient transportation and a group of warm and hospitable brothers and sisters waiting for you. Looking forward to seeing you again in beautiful Hangzhou, and wish you a happy life!
Guest User
Superior Double Room
Stayed in Sep 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 24, 2024
The room is very clean and the service attitude is very good. Very enthusiastic. I will book this hotel next time. It is also close to the subway and West Lake. It is very cost-effective!
Original TextTranslated by Google
Response from Property: Dear family, hello! Thank you for staying and sharing. There are not only delicious food and beautiful scenery near Xiaoma's home, but also convenient transportation and a group of warm and hospitable brothers and sisters waiting for you. Looking forward to seeing you again in beautiful Hangzhou, I wish you a happy life!