Nayun Xingkong Hotel (Hangzhou Xixi Branch) Reviews
Nayun Xingkong Hotel (Hangzhou Xixi Branch)
No.192 Gaojiao Road, Yuhang District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Nayun Xingkong Hotel (Hangzhou Xixi Branch) Guest Reviews
4.6/5
Very Good
1138 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.6
Service4.5
Cleanliness4.6
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All reviews(1138)
Positive reviews(1103)
Reviews with photos/video(461)
Friendly front desk staff(176)
Well designed(173)
Delicious breakfast(104)
Great swimming pool(96)
Perfect for kids(33)
Garden view(32)
Has facilities for children(12)
Negative reviews(35)
Siviwe
Xing Yuan Designer Twin Room
Stayed in Nov 2024
Travel with friends
7 review
3.7/5
Posted on Nov 17, 2024
The Hotel is aesthetically appeasing. The location is far from everything and the staff only speak Chinese, there's no bar or restaurant and the breakfast is poor. The place is however beautiful
Response from Property: Thank you very much for choosing our Cloud Star Hotel, you are very happy that you can share your stay experience with us, the hotel interior designers use nature and aesthetics, room equipment closely follow the preferences of contemporary young people, equipped with projector record machine. Also designed in the outdoor terrace, star sky pool, lawn, provide guests with enough leisure space and vacation demand, the hotel surrounding is under construction, location a little away from the downtown, the subsequent construction is good surrounding oh restaurant and bar is not temporarily, breakfast we are Chinese breakfast and western style breakfast round, not enough to eat can add, you reflect the problems we will report to the leadership, looking forward to you next time again yo ~
joeykhor97
Xing Yun Double Bed Room
Stayed in Oct 2024
Couples
4 review
4.5/5
Great
Posted on Oct 24, 2024
Front desk allow us to check in early and upgraded our room. The room is nice and has everything we need. However, the breakfast is not up to our expectations. We did not have the breakfast for second day.
Response from Property: Thank you very much for sharing your stay experience with us. NAYUN Urban Light Resort, a hidden urban aesthetic compound space. The Xixi store is located in the heart of Future Science and Technology City, overlooking Alibaba to the north and neighboring Xixi National Wetland Park to the east, with convenient transportation connecting to West Lake and the city center. With NAYUN's boundaryless aesthetics as its concept, as the NAYUN 2.0 flagship advanced version, it combines nature and aesthetics, featuring a starry sky pool, garden courtyard, sunlit corridor, stargazing guest rooms, Star Valley cafe bar, and Starfield restaurant, creating a floating romantic oasis in the air. The interior designer used landscape design principles, with one scene at every step, fully satisfying friends who like to take photos and check in. Coming here, you will experience surprises and scenes everywhere, taking half a day to stroll and stop. Breakfast is carefully researched and paired by chefs, advocating green, healthy, and nutritious meals. Thank you again for your evaluation; your affirmation is also our motivation to move forward, and we will strive to do better.
Anonymous User
Xing Yuan Designer Double Bed Room
Stayed in Sep 2024
Couples
9 review
4.2/5
Very Good
Posted on Sep 7, 2024
Perfect gateway for relaxation. Highly recommended and will come back for sure.
Response from Property: Thank you very much for sharing your stay experience with us, that cloud city light vacation, hidden and downtown life aesthetic complex space. Xixi Store is located in the heart of the future science and technology city, overlooking Alibaba in the north, adjacent to Xixi National Wetland Park in the east, and conveniently connected to West Lake and the city center. With the concept of Nayun unbounded aesthetics, as the flagship advanced version of Nayun 2.0, the combination of nature and aesthetics, starry sky swimming pool, garden courtyard, sunshine corridor, stargazing room, Star Valley coffee bar, Hoshino restaurant, build a floating and hollow romantic Tingzhou. The interior designer adopts the principle of landscaping, one step at a time, to fully satisfy friends who like to take pictures and check in. When you come here, you will experience surprises and scenery everywhere, and you can stop and go for half a day. Breakfast is carefully developed by the chefs, advocating green, healthy and nutritious, your affirmation is also the driving force for us to move forward, we will strive to do better
China living
Starlight Designer Courtyard Room
Stayed in Aug 2024
Solo travellers
11 review
4.2/5
Very Good
Posted on Aug 2, 2024
Beautiful and well designed hotel. Definitely worth paying extra for the courtyard room. Very spacious and direct access to the pool. Coffee capsules are provided in the room and a working record player.
The breakfast was very random, I was told to sit and they gave me a bowl of pasta, an egg, raw cabbage, cauliflower and a cup of milk.
Response from Property: Thank you very much for choosing our Cloud Star Hotel, you are very happy that you can share your stay experience with us, the hotel interior designers use nature and aesthetics, room equipment closely follow the preferences of contemporary young people, equipped with projector record machine. Also in the outdoor design outdoor terrace, star pool, lawn, provide guests with enough leisure space and vacation demand, your satisfaction is our biggest power, late if you drive, can from starlight city visitor center parking lot entrance, according to the sign stop in our building-2 layer (tram charging stop-1 floor) you try to stop in the location of the A / B area, there is an elevator can directly to our hotel 5 front platform check-in oh. Look forward to you coming again next time
Nick_Sanders
Guestroom (Double bed)
Stayed in Jul 2024
Couples
4 review
4.5/5
Great
Posted on Aug 3, 2024
The hotel was very nice and in a great location, it's very close to a big mall and on the forth floor was a good place to play pool. The public area was very relaxing the swimming pool isn't that deep but still a good place to relax and sunbathe. The room was very nice and clean, the record player is a nice touch. The service was a little slow but overall it was a great experience.
Response from Property: Thank you very much for choosing our Cloud Star Hotel, you are very happy that you can share your stay experience with us, the hotel interior designers use nature and aesthetics, room equipment closely follow the preferences of contemporary young people, equipped with projector record machine. Also in the outdoor design outdoor terrace, star pool, lawn, provide guests with enough leisure space and vacation demand, your satisfaction is our biggest power, late if you drive, can from starlight city visitor center parking lot entrance, according to the sign stop in our building-2 layer (tram charging stop-1 floor) you try to stop in the location of the A / B area, there is an elevator can directly to our hotel 5 front platform check-in oh. Look forward to you coming again next time
Tulippino
Guestroom (Double bed)
Stayed in Jul 2024
Couples
25 review
4.7/5
Amazing
Posted on Jul 13, 2024
Place is beautiful and well designed. Vinyl recorder and green tea in the room made me happy. Pool is nice but it’s very low, water lever only until the waist.
Response from Property: Thank you very much for choosing our Cloud Star Hotel, you are very happy that you can share your stay experience with us, the hotel interior designers use nature and aesthetics, room equipment closely follow the preferences of contemporary young people, equipped with projector record machine. Also in the outdoor design outdoor terrace, star pool, lawn, provide guests with enough leisure space and vacation demand, your satisfaction is our biggest power,
Chriselle
Guestroom (2 beds)
Stayed in Jul 2024
Solo travellers
10 review
4.5/5
Great
Posted on Jul 11, 2024
A surprise...... At the top of a building. Suggestion: signage in English.
There is construction taking place close to the hotel. Ask for a room away from the noise.
Breakfast was nice. The front desk was helpful and kind.
Response from Property: Thank you very much for choosing our Cloud Star Hotel, you are very happy that you can share your stay experience with us, the hotel interior designers use nature and aesthetics, room equipment closely follow the preferences of contemporary young people, equipped with projector record machine. Also in the outdoor design outdoor terrace, star pool, lawn, provide guests with enough leisure space and vacation demand, your satisfaction is our biggest power,
Jeriel Tapiwanashe
Starlight Designer Courtyard Room
Stayed in Jul 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Jul 8, 2024
Cool place. Staff is very friendly. Gives exotic experience and feeling. Best place for family, business,friends and couples.
Response from Property: Thank you so much for choosing our cloudstar Airbnb hotel. I'm glad you could share your experience with us. The hotel's interior designer combines nature with aesthetics, and the room equipment follows the tastes of contemporary young people, equipped with projector record player. We have also designed outdoor terraces, starry sky swimming pools, and lawns to provide enough leisure space and vacation needs for our guests. Your satisfaction is our biggest motivation. If you drove here in the late stage, you can enter from the entrance of the parking lot next to the Star Splendor City Reception Center. Park on the -2 floor of our building according to the sign. (you can park on the -1 floor if the trolley is recharged.) You Should Park in the area A/B as far as possible, there is an elevator over there. You can check in at the reception desk on the 5th floor of our hotel. Look forward to your next time Yo ~ we wait for you in the cloud.
Beauty_nailyn
Guestroom (2 beds)
Stayed in May 2024
Travel with friends
5 review
4.7/5
Amazing
Posted on May 3, 2024
The service was really good and I enjoyed most of my stay very well .. the stuff are really good and the surroundings are pretty .. very quiet place … the bed are soft and comfortable…
The price of the hotel is really affordable you could come here for your stay anytime
Response from Property: Thank you so much for choosing our cloudstar Airbnb hotel. I'm glad you could share your experience with us. The hotel's interior designer combines nature with aesthetics, and the room equipment follows the tastes of contemporary young people, equipped with projector record player. We have also designed outdoor terraces, starry sky swimming pools, and lawns to provide enough leisure space and vacation needs for our guests. Your satisfaction is our biggest motivation. If you drove here in the late stage, you can enter from the entrance of the parking lot next to the Star Splendor City Reception Center. Park on the -2 floor of our building according to the sign. (you can park on the -1 floor if the trolley is recharged.) You Should Park in the area A/B as far as possible, there is an elevator over there. You can check in at the reception desk on the 5th floor of our hotel. Look forward to your next time Yo ~ we wait for you in the cloud.
Stephan_J_Fires
Starlight Designer Courtyard Room
Stayed in Apr 2024
Couples
4 review
4.5/5
Great
Posted on Apr 6, 2024
We had a great little stay-cation for one night. The outside was a little sunbeaten, but inside was absolutely stunning. The natural light in the room and the bathtub was amazing. The was sort and comfortable. The shower and toilet was a bit Dark, but nothing too serious. The breakfast was very good too, we had a salad with some eggs and french toast. I had a latte that was perfect.
Response from Property: Thank you very much for choosing our Cloud Starry Sky Hotel. We are glad that you can share your stay experience with us. The interior designer of the hotel combines nature and aesthetics, and the room equipment is in line with the preferences of contemporary young people. It is equipped with a projector and a record player. We have also designed an outdoor terrace, starry sky swimming pool, and lawn to provide guests with sufficient leisure space and vacation needs. Your satisfaction is our greatest motivation. If you come by car in the future, you can enter from the entrance of the parking lot next to the Starlight City Reception Center. According to the signs, park on the 2nd floor of our building (if the tram is charged, park on the 1st floor). Please try to park in the A/B area, where there is an elevator that can directly go to the front desk on the 5th floor of our hotel to check-in. Looking forward to your next visit~We are waiting for you in that cloud.
Nicole_
Starlight Designer Courtyard Room
Stayed in Mar 2024
Travel with friends
3 review
4.2/5
Very Good
Posted on Apr 16, 2024
I really had a great time here. The staff was really helpful with everything we needed. The breakfast was not bad😊 I have one suggestion which is to renovate the pool area.
6/8
Response from Property: Thank you very much for choosing our Nayun Starry Sky Hotel. We are very happy that you can share your stay experience with us. The hotel's interior designers combine nature and aesthetics. The room equipment keeps up with the preferences of contemporary young people and is equipped with a projector and record player. We also designed an open-air terrace, starry sky swimming pool, and lawn outdoors to provide guests with enough leisure space and vacation needs. Your satisfaction is our greatest motivation. If you drive here later, you can enter from the parking lot entrance next to the Xinghui City Reception Center and park on the -2 floor of our building according to the signs (park on the -1 floor if you are charging the electric car). Try to park in the A/B area. There is an elevator there that can go directly to the front desk on the 5th floor of our hotel to check in. Looking forward to your next visit~ We are waiting for you in Nayun.
Glory Cynthia
Guestroom (Double bed)
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 2, 2024
I had a very good time at the hotel, the services , the environment everything was so beautiful. The location of the hotel is what I loved the most too it’s not very far from town at the same time it’s also convenient. The breakfast was lovely and very filling. I’m definitely going back next time.
Response from Property: Thank you very much for sharing your stay experience with us. Nayun is a city vacation, a complex space of living aesthetics hidden in the bustling city. Xixi store is located in the heart of the Future Science and Technology City, overlooking Alibaba to the north and Xixi National Wetland Park to the east. It has convenient transportation to connect West Lake and the city center. With the concept of boundless aesthetics, Nayun is the advanced version of Nayun 2.0 flagship, combining nature and aesthetics, starry sky swimming pool, garden courtyard sun corridor, stargazing guest room, Xinggu Coffee Bar, Xingye Restaurant, to build a floating hollow romantic Tingzhou. The interior designer adopted the landscaping principle, one step at a time, to fully satisfy friends who like to take pictures and check in. When you come here, you will experience surprises and scenery everywhere, and it will take half a day to walk and stop. The breakfast is carefully developed and matched by the chefs, advocating green, healthy and nutritious. Thank you again for your five-star praise. Your affirmation is also our driving force for progress. We will strive to do better.
Guest User
Xing Yuan Designer Double Bed Room
Stayed in Sep 2024
Couples
1 review
3.5/5
Posted on Sep 17, 2024
This was one of the filthiest hotels I’ve stayed in . The shower has visible mold and the room walls have food stains . This hotel is poorly maintained . What you see on the pictures is definitely not what you get . Housekeeping only makes the bed and doesn’t wipe down tables or sweep floors . The swimming pool doesn’t have day beds as shown in pictures and infested with bugs .
Response from Property: I am very sorry for not being able to give you a good check-in experience. According to your question, we also attach great importance to it. On behalf of that Yun Xingkong Xixi shop, I would like to sincerely apologize to you, we will actively communicate with the guest rooms about the hygiene issues and make qualitative changes. There will be a little bug around the swimming pool because it is all green plants. We will contact the elimination company for frequent elimination, finally still need to sincerely and you say sorry, sincerely look forward to you again to experience, we will try to do a good job for you wholeheartedly!
Guest User
Xing Yuan Designer Double Bed Room
Stayed in Aug 2024
Family
5 review
4.5/5
Great
Posted on Nov 7, 2024
Location is a bit tricky however the place was so worth the visit!! They should however do better in terms of taking care of the exterior, paint was chipping off, the grass wasn’t cut and the plants were dead.. otherwise, overall experience was great. The inside is breathtaking
Response from Property: Thank you very much for choosing our Cloud Star Hotel, you are very happy that you can share your stay experience with us, the hotel interior designers use nature and aesthetics, room equipment closely follow the preferences of contemporary young people, equipped with projector record machine. Also designed the outdoor terrace, starry sky pool, lawn, provide guests with enough leisure space and vacation demand, exterior wall we will arrange engineering to repair, the next time if you drive over, can from the star light city visitor center parking lot entrance, according to the sign stop in our building-2 layer (tram charging stop-1 floor) you try to stop in the location of the A / B area, there is an elevator can go directly to our hotel 5 front platform check-in. Look forward to you coming again next time
Nwabs
Xing Yuan Designer Twin Room
Stayed in Aug 2024
Travel with friends
4 review
3.0/5
Posted on Aug 25, 2024
The service staff at the help desk was not very helpful nor were they friendly. We did not enjoy the food. It is not buffet style and the presentation was not good. There were cockroaches on my friend’s tray. On the second day we waited more than half an hour to be served breakfast that wasn’t even complete. There is no shade by the pool as shown in the pictures. I was totally let down by this place and my expectations were not met at all.
Response from Property: Thank you very much for choosing our Cloud Star Hotel, you are very happy that you can share your stay experience with us, the hotel interior designers use nature and aesthetics, room equipment closely follow the preferences of contemporary young people, equipped with projector record machine. Also in the outdoor design outdoor terrace, star pool, lawn, provide guests with enough leisure space and vacation demand, your satisfaction is our biggest power, late if you drive, can from starlight city visitor center parking lot entrance, according to the sign stop in our building-2 layer (tram charging stop-1 floor) you try to stop in the location of the A / B area, there is an elevator can directly to our hotel 5 front platform check-in oh. Look forward to you coming again next time