Str Entrance, 40, P. Cát Linh/61 P. Giảng Võ, Quan Dong Da, Hanoi, Vietnam
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Rooms (52)
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10/10
Xingchen4545
9.5/10
Cycling Family Man
Featured (14)
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Exterior (4)
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8.5/10
Anonymous User
10/10
Guest User
Dining (32)
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10/10
Patlita
10/10
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Leisure & Recreation (25)
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9.0/10
kcya1216
10/10
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Public Areas (23)
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10/10
Xingchen4545
10/10
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9.5/10
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9.5/10
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9.5/10
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9.0/10
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5.0/10
lanpixie
9.5/10
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10/10
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10/10
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Guest Reviews of Pullman Hanoi
8.5/10
Very Good
298 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.5
Amenities8.1
Service8.7
Cleanliness8.7
Guest User
Superior Room with City View
Stayed in Sep 2024
Solo travellers
16 review
10/10
Outstanding
Posted on Nov 4, 2024
relative good hotel come again
Response from Property: Dear our valued guests,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay at Pullman Hanoi exceeded your expectations!At Pullman Hanoi, we are committed to providing exceptional service and memorable experiences, and we're glad to hear we succeeded in doing so during your stay.It was a pleasure having you with us, and we look forward to welcoming you back to Pullman Hanoi in the near future. If there’s anything we can do to assist with future reservations or any special requests, please don’t hesitate to share us.Thank you once again for your kind words and for choosing Pullman Hanoi. We look forward to hosting you again soon!Warm regards, Ngoc Anh Doan Revenue Manager Pullman Hanoi Hotel
Cycling Family Man
Superior Twin Room with City View
Stayed in Aug 2023
Family
21 review
9.5/10
Amazing
Posted on Oct 4, 2023
We stayed here one night after arriving in Hanoi from the international airport. It is about
jewooooo
Superior Twin Room with City View
Stayed in Jul 2023
Business travellers
15 review
8.0/10
Very Good
Posted on Oct 19, 2023
very dated hotel. cant say i felt the 5 star experience - but it was affordable so cant complain
NSCK
Superior King Room with City View
Stayed in May 2023
Business travellers
39 review
6.0/10
Posted on Jun 30, 2023
Great location and frienly staff, but very old and very dirty. good place for people who dream about Pullman Hotel. But nothing like Pullman as hotel is very dirty and full of bugs instead. BUT I can REALLY say that STAFF ARE VERY FRIENDLY in any ways. food is not that good compare with ones whose brands read accor. This time due to lack of Accor brands hotel in Hanoi, i had to stay in Pullman Hanoi But. nextime if i can catch another Accor brand hotel, i would not pick up this hotel.
Charles
Deluxe King Room with City View
Stayed in Feb 2023
Business travellers
5 review
9.0/10
Great
Posted on Mar 11, 2023
Clean and comfortable room. Asked for high floors but didn't get it, service was good, friendly staff. Helpful reception.
Response from Property: Dear Value Guest,Thank you very much for your time and give us nice comments which is great efforts to our staffs to keep consistancy great services so far.I will share with our management board your review and I am looking forward to welcome you back soon.Best regards,Tran ThangFront Office Manager
Anonymous User
Superior King Room with City View
Stayed in Nov 2022
Other
15 review
9.5/10
Amazing
Posted on Dec 23, 2022
Nice breakfast spread, clean room,friendly and awesome customer service staff. Really love Pullman. Their service don’t disappoint me at all. That is the kind of service that makes one want to return back to the hotel again for the next stay. Highly recommended.
Anonymous User
Superior Twin Room with City View
Stayed in Nov 2022
Family
5 review
7.0/10
Posted on Jan 2, 2023
Booked 2 rooms. Good breakfast. Not very central in Hanoi. Rented charter buses as the traffic outside is crazy. Initially they gave us old rooms. We requested for better rooms as the bed was faulty. They acceded to our requests. Bear in mind only rooms above 8th floor are renovated and new. There is an atm on the ground floor. Overall, considerably good service.
therewick
Deluxe King Room with City View
Stayed in Nov 2022
Travel with friends
5 review
9.5/10
Amazing
Posted on Dec 13, 2022
Hotel is slightly off from the Old Quarters, but this also means that you are going to avoid the jams and busy road honking throughout the day. This is my connecting booking after the cruise trip to HALONG Bay.
Captain Broly
Superior Twin Room with City View
Stayed in Aug 2022
Business travellers
9 review
8.0/10
Very Good
Posted on Sep 18, 2022
this is a very nice hotel , Pullman is never fail me as a global hotel chain. In front of the hotel there is a very nice cafe
Guest User
Deluxe King Room with City View
Stayed in Mar 2025
Business travellers
26 review
10/10
Outstanding
Posted on Apr 26, 2025
Business trip, good location, good brand, overall very satisfied
Facilities: complete, clean, satisfied
Sanitation: good sanitation environment
Environment: convenient surroundings
Service: service meets the standards of a five-star hotel