Hong Ngoc Dynastie Boutique Hotel & Spa - Photo Gallery
Hong Ngoc Dynastie Boutique Hotel & Spa
Khách sạn & Spa Hồng Ngọc Dynastie Boutique
30 - 34 P. Hàng Mành, Hàng Gai, Quan Hoan Kiem, Hanoi, Vietnam
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Rooms (25)
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9.0/10
Guest User
4.0/10
시진핑Featured (10)
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Dining (26)
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9.0/10
Guest User
9.0/10
Guest UserLeisure & Recreation
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Public Areas (8)
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User Uploads (10)
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10/10
Pusas
2.0/10
Miaowazhongzi1Near Hotel (6)
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10/10
Pusas
10/10
PusasOther hotel pictures (12)
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2.0/10
Miaowazhongzi1
2.0/10
Miaowazhongzi1Photo Categories
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Guest Reviews of Hong Ngoc Dynastie Boutique Hotel & Spa
9.2/10
Great
93 review
Verified reviewsLocation9.4
Amenities9.0
Service9.3
Cleanliness9.1
Pusas
Deluxe Double Or Twin Room With Internal Window
Stayed in Nov 2024
Couple
4 review
Outstanding
Posted on Jan 12, 2025
Love that hotel . Next visit yes wt them
Response from Property: Thank you so much for your kind words! We're thrilled to hear you loved your stay with us. We can’t wait to welcome you back on your next visit—see you again soon!
Guest User
Deluxe Double Or Twin Room With Internal Window
Stayed in Oct 2024
Other
1 review
Great
Posted on Dec 1, 2024
Friendly staff. Good location. I was satisfied. Breakfast was not bad and delicious. It is a good location for walking around Hoam Kien.
Original TextTranslated by Google
Response from Property: Thank you for your lovely feedback! We're so glad to hear you enjoyed our location and had a satisfying stay. It's great to know our breakfast hit the spot and that our team made you feel welcome. We hope to see you again soon for another great visit near Hoan Kiem!
Guest User
Deluxe Double Or Twin Room With City View Non Smoking
Stayed in Sep 2024
Family
1 review
Great
Posted on Oct 28, 2024
The location was good, the staff was friendly, and it was comfortable and nice. The only thing was that the water pressure in the bathroom was low, which was inconvenient. I had to flush the water several times, and I ended up using the bathroom in the lobby on the first floor. The staff was friendly and nice, but if the bathroom was fixed, I would like to use it again next time, but if I have to suffer because of the bathroom again, I don't think I can go ㅠㅠ
Original TextTranslated by Google
Response from Property: Thank you so much for your honest and detailed review. We're really happy to hear that you enjoyed our convenient location, comfortable rooms, and especially our friendly staff—it means a lot to us.We’re very sorry to hear about the inconvenience with the bathroom water pressure. That’s definitely not the experience we want our guests to have, and we appreciate you bringing it to our attention. Our maintenance team has been informed, and we’re working on resolving the issue as soon as possible.We truly hope you'll give us another chance in the future. We’d love to welcome you back with everything in perfect condition!
시진핑
Deluxe Double Or Twin Room With Internal Window
Stayed in Aug 2023
Business traveller
5 review
Posted on Sep 10, 2023
The structure of the room is very strange. You have to go down stairs from the door to the bed. The smell of mold from the air conditioner is very strong, and the whole room has a strange smell. Open the windows for ventilation and all the smoky air from outside will come in. The room was not cleaned in the morning, so I called the front desk at night to ask the cleaning staff to clean the room. However, after waiting for two hours for food, no one came, so I had to go to the front desk and ask directly. Overall it was a bad experience and not highly recommended.
Original TextTranslated by Google
Response from Property: Dear 시진핑Thank you for taking the time to share your experience. We're very sorry to hear that your stay did not meet expectations and that you faced several issues during your visit.We sincerely apologize for the unusual room layout and the unpleasant odor you experienced. Your comments regarding the air conditioning and ventilation have been shared with our maintenance and housekeeping teams for immediate review.We also regret the inconvenience caused by the delay in cleaning and our lack of timely response to your request. This is certainly not the level of service we strive to provide, and we will be reinforcing our procedures to ensure such situations do not happen again.While we're disappointed that your overall experience was not satisfactory, we truly appreciate your feedback. It helps us identify areas for improvement, and we hope to have the opportunity to provide you with a much better experience in the future.Best regards,
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