Hanoi Quan Tay Ho 5-star Hotels

Lovely hotel. Has great amenities with Byredo products and the staff are very friendly. Food is yummy too especially the artichoke dip at the cafe. However, if you’re looking for an intercon that is on par with the rest of the world you might want to look away as the facilities are super old and need some serious renovation. Location wise it’s awkwardly set off to the south from the little peninsula by the west lake where all the restaurants and cafes are so you’ll need to get a grab unless you want to walk 30 min each way in the heat.

this residence is so nice to stay. every staffs are kindful and the utility also nice. especially panoramic swimpool on the 16th floor is very beatiful.

The Covid epidemic is going on very complicated in Hanoi. Children instead of going to school, participating in outdoor sports activities, outdoor sessions are indoors all day! Prison leads psychological stress for both children and parents. So my family always wants to have short, safe vacations before the epidemic and have a fresh space for the children to have a comfortable time. we chose diamond westlake suites - a great destination that meets my family's requests!interesting experiences,peaceful for children and great relaxation for parents! Thank you for giving my family a wonderful vacation! We will be back and look forward to being your close customer ❤️

My wife and I were fortunate enough to stay at the Somerset Westpoint for about 3 months in 2021, waiting for the permanent house we had found to be available for us to move in with all our furniture. We got a furnished 2-bedroom apartment on a high floor, with an amazing view overlooking West Lake. Beautiful place, modern and stylish, all the furniture and appliances were just in perfect condition. The outdoor swimming pool (probably around 25m long) is wonderful and never crowded so you can actually swim for your daily exercise if that is part of your routine. They also have a great gym and a virtual golf practice that seems to be state of the art technology (but we never used it). So the place itself is amazing, modern and charming, pristine clean, and greatly located in Tay Ho. But even more outstanding maybe is how nice everyone has been there with us during our stay. From the housekeeping to the front desk staff and the management, everyone has just been wonderful to us (and I am not saying that just because we got a totally unexpected special chocolate treat on Bastille Day – we are French…) Impossible to mention everybody here but we would like to give special mentions to the ones that we remember the name of and that we had a special relationship with: our dedicated and meticulous housekeeper, Hoang Diu, who took such good care of our home during these three months; Kylie Quynh who was able to locate for us the manufacturer of some of the furniture at Somerset that we wanted to get for ourselves, Mr Mitchell, always so nice and pleasant, and of course Miss Minna, always smiling, who made me feel at home with her great French speaking abilities and who gave us as a souvenir an orchid from her garden that is now in ours. Also, I would like to mention someone that we have never met in person but that we exchanged a lot on WhatsApp with, Miss Doan Thanh Huyen, customer representative, who helped us with the logistic of moving in and out, and who has proven herself to be an amazing incarnation of “customer satisfaction first”. We have travelled a lot, in many different countries, and I have to say that this place really stands out. Big thanks to all the team for making us feel so comfortable and wishing you all the success that you deserve!

We really enjoyed staying here. We originally booked another hotel but due to the noise and other issues we had to change it and we’re very glad we chose Fraser Suites. It is located in very convenient location. Supermarkets are in the same building complex, there are numerous coffee shops, bars and restaurants nearby and Old quarter and other tourist sites are quick taxi ride away. There is also a free comfortable shuttle service which we used couple of times. The room was modern, spacious and quiet. We slept really good in a big comfortable king bed. We enjoyed cooking a lot in well equipped kitchen and the washing machine was very useful for our longterm stay. We used a sky lounge on the top floor couple of times. Very nice views and great cocktails!! Due to the weather the infinity pool was not open but it must be really nice when it is warm out. The best part was the very friendly and helpful staff. The receptionists, cleaning stuff, the shuttle drivers, bartenders and waiters, they made our stay very special. We would definitely come back and highly recommend it!

Stayed on two short occasions while in the area and gave it an average but I feel it's almost below that. I will start with the positives. The staff are very friendly and helpful and housekeeping was good. The breakfast in the main dining room had quite a good selection and very good service. Unfortunately the rest of the property left me underwhelmed, and especially for the very high rates (well over $250 per night CAD). Location is ok, but not in the 'Old Quarter', which means that many tour shuttles will not do pick ups from there. I could not even get a Grab car at 7 a.m. on regular weekday morning and forced to take a taxi or be late and miss my tour. There are however some good restaurants near the hotel within walking distance. The Club lounge has garnered high reviews here on TA and I am astonished as to why. This actually was one of the benefits that had convinced me to exercise my Marriott BonVoy status and splurge on this property rather than stay at one of the many more reasonably priced and far more central hotels in the area. I am not sure what people's standards are but this lounge was not premium at all. The food was frankly, atrocious. There is a large variety of condiments and toppings for things but the main and side dishes look like they were leftovers from a banquet event, sitting under warming lamps for far too long, dry or oversauced, and not appealing. No vegetables except for a couple of sad looking salad items, very little for vegetarian or non red meat eaters and very little Vietnamese selections, rather sad looking attempts at Western items. Desserts sat in a fridge looking equally sad and drink selection was minimal, with a long wait for a simple highball and the mix added in when it was asked for on the side. The staff was pleasant enough so I didn't have the heart to complain at the time. The worst part about it is that it is overrun with loud families and children, which does not correspond to an adult executive lounge atmosphere in the evening during a cocktail hour. On the two occasions I went in I did not enjoy my time there and stayed only long enough to finish a drink and I had to skip dinner entirely the first time as the food was so unappealing. The lounge is also located on a floor with club level rooms and the noise generated from carts wheeling in and out during early morning and late night set up/break downs, as well as the doors slamming from the same is also not conducive to an elite member experience. The other issue I had was with the bedding. The feather pillows become literally flat as pancakes when you press down and must be ten years old. I had to request firm pillows to be sent up. I also had to request a top sheet to place under the duvet as the duvet cover is made of a cheap polyester fake satin type material which is not breathable and causes excessive sweating. I am not sure why they are not using better quality fabric to begin with but top sheets are generally standard also. Curiously

One of the greatest serviced apartment I've ever visited. The one-bedroom apartment is spacious and nicely maintained. The kitchen is completely new, and room service will even take care of the dishes. The restaurant and the breakfast are both excellent. There's a huge, brand-new gym. The location is West Lake, which is located away from Hanoi's noise and smog.

The room photos are much better in person. It was nice that it was connected to Lotte Mall and a mart. The room condition was good and the service and friendliness of the staff were also good. We reserved a club room, but since there were no guests, they served us all to a table in the lounge. I had a better time at Lush Salon thanks to the attentive consideration and service provided by Jack's staff. The breakfast had fewer dishes compared to the size of the hotel, but there were many Korean dishes. The distance to the airport is actually the closest.

The location of the hotel is relatively remote and has to go down a small slope, but the hotel room is very large. It is a hotel apartment type with one bedroom and one living room. It is very clean, quiet and very cost-effective.

The spaciousness of the space for the price cannot be compared anywhere else. If I were to stay for a long time, I would definitely choose this place. Other than the inconvenience of being a bit far away from transportation when I have urgent business in the city, it was great. At the time of my stay, there was construction going on on the road in front of the hotel, so taxis had trouble finding me. I don't think there will be any problems once construction is finished.