Guest User
February 2, 2025
I stayed in this hotel for three consecutive days, so I should have *** final say. *** toilet drain is really not good ❌, it's a pity that *** water drains very slowly during washing, and it can't be drained even when it's full. Also, there is *** service aspect, which is **** I mind. Originally, I took *** clothes downstairs to wash and dry them. After *** clothes were washed, Front Desk A asked me to go downstairs to dry them. I went down and missed Front Desk A. Then I asked Front Desk B many times where my clothes were so that I could take them to dry. Front Desk B told me to open each washing machine one by one to check. So I got *** instructions and did as they said, but this washing machine was so stupid that it worked fine when one button was turned on, but wouldn't dry when *** other button was turned on. Then *** fun began. When *** front desk clerk A came over and saw that *** dryer was not working, he pointed out to me that I had broken *** dryer. He said something that I still remember clearly, "This customer is a new customer." **** *** ****? Am I not a new customer? I was a guest staying for three consecutive nights, and it was obvious that there was a problem with *** dryer before, but it suddenly broke down when it came to my place. I must have been lucky bastard, otherwise why did *** dryer next to me work when I turned it on, but *** other one didn't? Then, *** receptionist A kept blaming me secretly for a long time. I couldn't help it and got angry, so she changed her words. Then she started to push *** blame onto *** receptionist B to divert attention. Then he said that receptionist B was new and it was hard to find people during *** New Year. He was really cunning. First-rate shirking of responsibility. Later, when they knew I was angry, front desk clerk A came over to apologize late at night and brought me two bottles of water. Although *** incident has passed, when something like this happens, *** cause has not yet been determined and *** customer is blamed immediately. Is this basic service?
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