JW Marriott Houston by the Galleria

"Great hotel.sure will visit again"

Four Seasons Hotel Houston

"Very nice and in room dining is wonderful and friendly staff and wonderful sta"

JW Marriott Houston Downtown

"Everything was fine."

Houston Grand Hotel - River Oaks

"The Houston Grand Hotel let me tell you about my 🛑 awful experience. Upon checking in the female attendant 🛑applied🛑 $350 deposit on my CC without advising me. My room was prepaid before arrival & it was just for myself Solo Traveler. This was egregious! Mr. Richard assisted me to my room 215 gave me a lovely tour. Immediately after I discover 🛑backup sewer in the bathroom sink dark colored ashes🛑. I notified the mgr Karley who mentioned something about their pipes. I left the hotel to met up with family then check back in with Grand Hotel. I spoke with Garret the front desk supervisor he was unpleasant to speak with. Practically sped through our conversation letting me know he would have John move my things from room 215 to one of their Suites. Then I asked, why did the Hotel place a $350 hold, Garret said that’s their Hotel policy although I was never told nor notified upfront regarding the Hold Amount . I was so disappointed with the customer service at this Hotel. Karley & Garret both were rude. Karley gave me the “Miss Jones” response by giving attitude and disgraceful face gestures when I ask about the security deposit and to remove that $11 charge the room I couldn’t stay in due to Sewer pipe issues. 🛑This IS NOT a five star Hotel! More like a mid 3 star hotel due to inexperience & unprofessional front desk staff. 🛑The attitude of their mgr Karley & Supervisor Garret is the reason why my experience was terrible. I did go eat in their restaurant and good experience. If you want a five star hotel go book 🛑The Post Oak Hotel! Houston Grand Hotel has the worst front desk staff I ever experienced. I do not recommend this Hotel. Houston Grand Hotel here’s some of my concerns; why do your front desk team display horrible customer service?"

Hotel Saint Augustine

The Laura Hotel, Houston Downtown, Autograph Collection

"It was great! Room was spacious, clean and good location. Have access to the big gym across that has a lot of amenities."

Hyatt Regency Houston Downtown

"Top of the line from A to Z"

Hotel ZaZa Houston Memorial City

"I didn’t/couldn’t stay, they confirmed the cancellation, and then they charged me anyway."

La Quinta Inn & Suites by Wyndham Houston NW Beltway8/Westrd

"It's OK, but the wifi is not so good."

Hilton Garden Inn Houston/Galleria Area

"24-hour service, cleanliness, cooperative staff, I highly recommend it"

Ramada by Wyndham Houston Westchase

"Not bad but parking is small"

Country Inn & Suites by Radisson, Houston Intercontinental Airport East, TX

"The website online shows they had an airport shuttle so I book the stay with them.  When my husband tried to check in and order a shuttle for me. They said they did not have an shuttle service"