The Upper House Reviews

I had a mixed experience during my stay. On the downside, there were security issues, as anyone could access the guest room floors, which made me feel a bit uneasy. Additionally, the lighting in the room was quite dim, which detracted from the overall ambiance. However, the service was excellent. The staff went above and beyond by preparing champagne glasses and slippers for us, and they even helped deliver items to our room. Overall, while the security concern and dim lighting were significant drawbacks, the attentive service made the stay more enjoyable.

Nice ambience, clean room, modern design. A very comfortable stay.

A really nice stay. The staffs are really helpful and Mr K Ma, the associate director’s arrangements had made our anniversary even more memorable

I wanted to extend my heartfelt gratitude to Leo, K and reservation team for their incredible support during our stay. This day is truly significant for my fiancé and me as we are preparing to register our marriage at Red Cotton Tree Road. Despite the whirlwind of organizing photographers, videographers, floral arrangements, and managing guest visits, the Upper House team’s exceptional hospitality made all the difference. We truly couldn’t have done it without their unwavering support. We thoroughly enjoyed our time at the Upper House, and it will always hold a special place in our hearts. Thank you once again for everything!

Excellent experience from the Upper house. Good location and the staff are absolutely amazing. Overall it’s a 5 out of 5. The general design of the hotel is great that gave me a good vibe. Defo will come stay again in the future!

It’s probably one of the best hotel I’ve ever stayed. Very good location as it’s connected to the Admiralty station and also walking distance to Central area, Hong Kong Park, Peak tram etc. Good for short trip and business people. The whole experience was just as fantastic however if you ever stay there, better turn the wine fridge off during night time. There was a fridge (wine fridge) in the room and it was making crazy noise for whole night and I couldn’t sleep a wink unfortunately 😞 I could have turned it off but too bad I didn’t 🥲🥲🥲

Amazing hotel with great service ! Will definitely come back again ! Thank you 🙏🏻

Location: 10 out of 10: Walk score: 11 out of 10: **walking distance from Admiralty 5 min. **Cafe Dahlia inside hotel 1 min. **Starbucks 2 min: inside Pacific Place **Pour over: Little Cove Espresso & Cafe: 1 min: inside Pacific Place.

Favorite hotel in Hong Kong. Huge bathrooms, impeccably clean and amazing service. Thanks Upper House team!

Best location best view. The room is spacious and it’s amazing to dip in the bathtub while enjoying the city view.

A memorable experience as always, the staff are nice and helpful. The room is excellent and clean. Hotel location is great as close to MTR. We enjoyed our stay and look forward to returning soon.

The Upper House is a stunning luxury hotel located in the heart of Hong Kong. The spacious suites are impeccably appointed, with high ceilings, large windows, and every modern amenity. The attentive staff provide discreet and personalized service. Guests can enjoy the tranquil outdoor terrace, state-of-the-art gym, and exquisite dining options. From the elegant lobby to the serene guestrooms, every detail at The Upper House exudes sophistication and style. It's an oasis of calm in the bustling city, perfect for both business and leisure travelers seeking the ultimate luxury experience.

Everying was great with the Upper House, staff was very friendly and helpful, location is nice, room service was delicious, althought the room is not as modern as others, it makes me feel at home. My girlfriend left her jacket at the room when we checked out, and the hotel kept the jacket for 2 months, that is the kind of service that I appreciate.

When I pulled up in my taxi at noon, there was no one to take my luggage or greet me. There were no porters at all. I saw an employee helping to load another group of guests’ luggage in the car at snail's speed. Even after, he just stood there and completely ignored me. My taxi driver was dumbfounded and I had to open the door myself and carry the luggage inside while the employee watched; there were several staff members inside who did not bother to come out and assist. Later during my entire stay, I was not greeted once entering or leaving the property. The staff did not even bother to smile and just stared at me, unlike how they treated other guests.  Check-in was friendly and efficient. I was offered to sit down and hand the staff my ID and credit card. The room, however, wasn’t ready initially, so I was told it would be ready in half an hour. Luckily, the wait was shorter than that and I was escorted to the room and given a friendly room tour. During the stay, except for check-out, the porters were not proactive in opening the door and sometimes ignored me, and did not smile either.  The first impression of the room was how small it was. Contrary to the advertised 730 square feet, it doesn’t feel nearly as large. The bedroom area was like any regular five-star hotel room that has a large bathroom. Certainly would not be mistaken for a suite or even a junior suite. For a hotel that is widely publicized for the size of the rooms, this is questionable. The bathroom and closet area in the end are unnecessarily large and redundant. There is not a proper foyer. The furniture is well-maintained despite beginning to show its age. Television was fairly obsolete and had sound issues. Switching channels would make the sound either quiet or loud. One thing to be noted here is that this hotel offers adult films on Television. Families with children should be aware. Compared to newer hotels, there are no wash-lets with bidet. The carpet was visibly stained across the room and there were scratches inside the closet. The air conditioner was hard to control and wasn’t working on the first presses. Even when it’s turned off the ventilation in the room is still not off. I still wake up feeling cold. One caveat was that the hair dryer had a scary burnt smell and only worked if you tilt it in certain ways. My “mountain-view” room, was met with very little privacy. Neighboring skyscrapers of the Pacific Place and others take up most of the views and are within very close view. If the windows are two-way as they say, the people in the office towers could see clearly what goes on in the rooms. Overall, not a pleasant view to have. I did not get the nice mountain view in the advertising pictures. This is without question one of the worst rooms in the hotel.  There is a mandatory escalator which you will have to take to get to the rooms. This alone would be a reason not to return as I find it not very luxurious. The lobby area was also minuscule with little seating and pieces of luggage were stowed in public areas visibly.  Room service was consistently underwhelming except for a fantastic steak meal. Dan-Dan noodles were gooey and stuck together and tasted rather bad as well. Creme caramel was small in portion and had too much of an egg taste. Breakfast waffles were overpriced ($178) and mediocre. I would have to say each time I called, the operator was nice and well-spoken.  The check-out process was efficient but cold and informal. I was not offered to sit down like during check-in. Porter was quick to get the car door for me. But my luggage was not loaded in the car when I asked them to and I had to wave to them to load it. The car nearly left without it. Overall I find the hotel to be overrated and overpriced. I did not feel like a valued guest and I can not see myself returning. The intention of this review was not for a better treatment in the future or any comp stays as I would rather stay elsewhere when I’m in HK.