Name: Holiday Inn Birmingham - Hoover
Address: 2901 John Hawkins Pkwy, Hoover, Alabama, 35244, 2901 John Hawkins Pkwy, Overseas, United States
Rating: 4.3

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The carpet in our room was stained in numerous places in the both the main room and the bedroom. The window was filthy. The curtain sheers have something on them as well as the couch cushions. The couch slants forward like you are going to tip off the couch. The foot rest is tearing open at the seams and sagging on the bottom. There is a hole in the bathroom wall from the door handle smashing into it. We received an almost empty bottle of shampoo and a tissue box with only a couple of tissues left. There are goldfish crackers in the air conditioner in the bedroom. We paid for breakfast but we never told what time it was served (or given any info about the hotel and there was no info in the room) and when we came down to eat we were told breakfast ended at 9am. Every other hotel we’ve stayed at on our trip breakfast has been served until 9:30, 10:00 or even 10:30. When I filled out the IHG survey, the general manager from the hotel responded that they are sorry they didn’t meet my expectations and will use my comments to coach their team. Nothing in the response indicated that they will be fixing the room.

Once a year we travel this area and I immediately recognized the front desk clerk because last year I said she was the best I'd ever seen at a front desk.  I traveled in my job for 40 years and she was unique and the best.  Clean room. Fair price. Great location.  My suggestion to all hotels-get rid of carpet.   We stayed 1/28/2022

Stayed here for 2 nights.  First night heater was not working and we were moved to another room the next night.  Clean rooms and quite.  Restaurant in hotel was actually pretty good, large portions with sandwich and house made chips for dinner and nice little bar as well.

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32.0km from Birmingham–Shuttlesworth International Airport

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Discover 92 reviews of Holiday Inn Birmingham - Hoover, rated 4.3 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Holiday Inn Birmingham - Hoover Reviews: 92 Verified Reviews Latest 2024 | Trip.com

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