Manyue Lanting Hotel (Jiangbei Kaisa City Government Store) Reviews
Manyue Lanting Hotel (Jiangbei Kaisa City Government Store)
No.17 Huizhou Avenue (Jiangbei Section) International Building, Huizhou, ChinaView Hotel Details
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Manyue Lanting Hotel (Jiangbei Kaisa City Government Store) Guest Reviews
4.8/5
Excellent
1225 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(1225)
Positive reviews(1205)
Reviews with photos/video(348)
Awesome amenities(199)
Friendly front desk staff(158)
Delicious breakfast(109)
Convenient parking(88)
Many amenities(71)
Well decorated(55)
Perfect for business trips(45)
Stayed multiple times(16)
Negative reviews(20)
Jelly
Standard Queen Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Very good
Guest User
Deluxe Smart Room
Stayed in Aug 2023
Other
3 review
5.0/5
Outstanding
Posted on Oct 2, 2023
oooooo
Response from Property: Dear guest: Hello, thank you for choosing to stay at "Manyue Lanting Hotel". If the "Xiaodu Butler" in the hotel room has any problems during your stay, you can directly call "Xiaodu Xiaodu" to call the front desk, and the front desk phone will be connected to communicate with you to solve the problem. Thank you again for your affirmation of "Xiaoman", Looking forward to your next stay.
Guest User
Standard Queen Room
Stayed in Dec 2023
Business travellers
9 review
4.7/5
Amazing
Posted on Dec 23, 2023
The overall feeling of the hotel is quite grand. The room layout and facilities are relatively professional and the bedding quality is excellent. Although the desk in the room is slightly small, it does not affect the overall evaluation. The front desk service awareness is enthusiastic, the front desk manager is enthusiastic and generous, and the lobby facilities are also worthy of the price of more than 300 yuan. The Hunan cuisine next door is a bonus, so you can treat customers with dignity.
Original TextTranslated by Google
Response from Property: Picking and curling ears will not fill the basket. Alas, I am pregnant with someone, leaving him to travel around. Dear guests, you have had a hard day traveling. I am so happy that our "Manyue Lanting Hotel" can make you feel comfortable! Our concierge team is here to allow you to enjoy the warmth of home even when you are on a business trip, even if you are thousands of miles away from home. Thank you for your continued support of our "Manyue Lanting Hotel". Our partners are really touched and happy. We are honored to have such enthusiastic guests as you. Manyue Lanting Hotel is your second home in Huizhou. , we are always here waiting for you~
Guest User
Standard Queen Room
Stayed in Dec 2023
Business travellers
32 review
2.2/5
Posted on Dec 18, 2023
The hotel is still relatively new, but the quality of some guests is relatively poor.
Hygiene: In the first room I checked in, I found a large bag of takeaway garbage behind the sofa. What did this guest think about? Is it fun? Playing hide-and-seek with the waiter? OK, the front desk is very good. The first thing they did was ask a robot to bring me the key card for another room (maybe it was because they were inconvenient and couldn't handle it? Or maybe they were just too surprised?)
Do you think the matter ends here? ? ? I walked to the second room alone. When I opened the door, I was greeted by the smell of betel nut. If nothing else, there was an accident. There were three spit-out betel nut shells under the curtain. Judging by their color, they must have dried. I would like to ask this guest, what do you think? If you don’t vomit in the trash can or on the table, why don’t you vomit in the corners? Can this thing ward off evil spirits?
Someone finally came here, and it was finally not that cold robot! The auntie was very nice and said she would upgrade me to a better room (can I still believe it?), but let her pick up 3 weathered betel nut shells so I could just live there. . . . Hey~ As soon as I sat down on the bed, Big Brother Betel Nut actually started playing hide and seek with me. He was hiding under the bedside table. Was it surprising or exciting? This may be a betel nut-themed room, but unfortunately I don’t like that, so I decline.
I met my aunt again and she said she wanted to upgrade me to a suite. How dare I ask for it? With such a large area, there must be more things to hide. I declined. Finally, I got a room at the reservation level. Thank you to all previous guests. surprise.
The hotel's hardware facilities are quite good, and the price is very reasonable, which is quite cost-effective. It's just that the way the problem is handled is terrible and the service can't keep up with the hardware.
The first time this happened, the customer saw a robot, asking the customer to take the card and change rooms;
In addition, the way to deal with guests' dissatisfaction is simple and rude. After checking in, they knocked on the door twice, once gave breakfast coupons, and once a plate of fruit. They all declined politely. After all, you were not here when the incident happened. You only used these to send people away afterwards. It will be counterproductive. Please improve your service. Come on.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We are deeply sorry for bringing you a bad check-in experience! Regarding your feedback: 1. Room hygiene issues, the hotel attaches great importance to this issue and organizes training for all room cleaning staff, focusing on strict requirements for operation. 2. We will continue to work hard to improve the service upgrades you have reported and provide meticulous service. Every guest, thank you for your opinions and suggestions. We also hope that you can stay at our Manyue Lanting again and experience our post-training services again. I wish you a happy life ~
AKlinglinglu
Business Smart Room
Stayed in Aug 2023
Business travellers
7 review
1.0/5
Posted on Sep 1, 2023
If you want to experience what it feels like to be bitten by fleas, stay in this hotel. You can imagine the hygiene situation, so be careful!
In order to save electricity, the hotel sets the temperature of the air conditioner to a very high temperature. If you are not afraid of the heat, you can try it.
Hotel management is procrastinating and passive in handling problems
I have stayed in many hotels and this one really impressed me.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! "Xiaoman" is deeply sorry for bringing you a bad experience. The hotel adheres to the "one guest, one change", one guest, one disinfection room treatment. Mosquitoes are disinfected four times a month. When you contact the front desk After reporting the problem, our duty manager communicated with you and hoped to take you to the hospital to check the specific reasons for the situation, and told you that the hotel will be responsible for the examination fee. The reply you gave us: you do not want to go to the hospital and ask for a refund. The room fee and compensation are 2,000 yuan. After you checked out, the hotel room manager went to the room to check repeatedly and found nothing about what you said. The hotel is responsible for the customer first and has refunded the room fee to you. Your health Regarding allergies, "Xiaoman" sincerely hopes that you will check and find out the specific reasons. "Xiaoman" will strengthen strict hygiene requirements in the future. We will continue to work hard to bring guests a comfortable and warm stay experience. I wish you a happy life.
FLANKELY
Business Smart Room
Stayed in Jan 2024
Business travellers
181 review
1.0/5
Posted on Jan 13, 2024
After staying for three nights, I left my razor at the hotel and didn't tell me in time. Later, I found out that I asked the front desk to send it to me, and they didn't tell me what kind of courier to send it. I just sent it via SF collect, which didn't work well.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are very sorry for this situation. Regarding your feedback, 1; we could not contact you in time for the leftover items. We will train the front desk for the above problems and contact the guest as soon as possible. If the guest does not answer the phone, you can send a text message to inform the guest. 2 ; Regarding your feedback that we did not explain to you the SF Express payment matters, the hotel will train relevant personnel to communicate with guests on relevant matters. Our hotel will continue to improve our services and we look forward to your visit again.
Anonymous User
Business Smart Room
Stayed in Sep 2023
Booked for others
4 review
1.0/5
Posted on Sep 13, 2023
Ctrip said check out at 2 pm, but at 12 noon the front desk called and woke me up saying that we had a travel agency requesting check out. We will be working on September 13th. This male front desk, I am afraid you are *****, please use a negotiation tone and attitude. , customers can accept it, the commanding attitude is not good, hotel staff need to be well trained
Original TextTranslated by Google
Response from Property: Dear guest, I'm sorry to bring you a bad check-in experience. Regarding the boy at the front desk calling you at 12 o'clock to inquire about check-out and disturbing your rest, I'm really sorry. Ctrip's check-out time is 12 noon. If you enjoy the rights Then check out at two o'clock. The new employee is not good at communication. The hotel will focus on training him and follow up to supervise the employee's service progress. Thank you for your feedback. We will only provide you with your feedback. It's getting better and better. Please give me a chance to check the results when you check in next time. I wish you a happy life.
Guest User
Business Smart Room
Stayed in Feb 2023
Solo travellers
7 review
2.7/5
Posted on Feb 24, 2023
Objectively speaking, from the perspective of public facilities and shared area, the room area and sanitary environment are worth the price.
But what I want to complain about is the facilities and services! ! !
As a mid-to-high-end hotel in Huizhou that costs RMB 388 a night on weekdays, the room must at least be quiet! Room is 1019. At 1 o'clock in the middle of the night, the sound of the equipment in the room was too loud. I called customer service (I couldn't find the phone number. Later, I was told that Xiaodu could call the front desk. Why not make a reminder card in the room?) and asked for a door-to-door solution. The customer service said to call. I asked Xiaodu on the phone at 2:30 in the morning and asked Xiaodu to call the front desk. It took a long time to answer the phone. The front desk said that after asking many people, no one came to solve the problem...
Because this room faces the street, the noise of traffic and equipment is very loud. Those who require a lot of sleep should not stay here! ! !
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiaoman". Thank you very much for your review and suggestions. I am very ashamed to have brought you a bad feeling. Providing you with the best quality stay experience is the hotel's greatest pursuit! Regarding the problem of device sound, I have recorded it and informed the relevant departments to improve it. It is guests like you who continue to care and supervise us that enable us to constantly discover problems in our work and make continuous progress. We will continue to innovate and work hard to provide you with better services. All hotel staff look forward to your next visit. Next visit!
Guest User
Business Smart Room
Stayed in Jul 2023
Family
10 review
2.5/5
Posted on Jul 14, 2023
I booked two rooms and hoped to be on the same floor. I arrived at the store at 1:30 pm. Since there was no room available for the time being, only one room was opened. I asked the waiter to notify me when another room was opened. As a result, I went to the front desk after 3:30 to get another room at 4:30. The hotel's latest check-out time is 2:00. It shows that the waiter did not take the guest's request seriously and had no sense of service, which is disappointing.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiaoman". Thank you for taking the time to review your sincere review of Manyue Lanting Hotel. We have recorded your feedback. Due to the recent group check-in and late check-out, we are very sorry for the inconvenience caused to you. Once again, we apologize for the inconvenience caused by the hotel's shortcomings. We sincerely hope that you can Give us a chance to correct our mistakes. All staff at Manyue Lanting Hotel warmly look forward to your visit. Finally, I wish you and your family and friends happiness every day and everything goes well.