Hotel Schwarzer Adler Innsbruck Reviews

The hotel has an excellent location in Innsbruck. Everything is very easy to reach on foot or by public transport. The reception staff are super friendly, attentive and helpful. However, the breakfast area and the service staff there are in for criticism. On Sunday, an hour before the end of the breakfast buffet, the place was completely empty. Not only were there no service staff, there were no food items either. There was no bread left, no toast, only 3 rolls, no Danish pastries or croissants. There were no vegetables such as cucumbers, peppers etc. There was only one jam and honey and packaged Nutella. The rest of the jam was gone. Egg dishes and the like were available, but cold. On top of that, the service staff at breakfast were grumpy and unfriendly. The young ladies were audibly arguing in the open kitchen area and cursing the guests. Guests' requests for bread, cheese etc. were dismissed with "we don't have any, it's sold out". The inappropriately unpleasant tone and the inability to accept negative feedback from customers made the atmosphere very unpleasant. Overall, the breakfast for a 4* hotel with quite substantial room prices can only be rated as unsatisfactory. The shower in the room also had to be complained about because the shower head was heavily calcified and almost no water came out. The caretaker replaced it well. Only the hose was too short to use the wall bracket. So you had to shower by hand in the sloping roof. Hotel room no. 503 was beautiful and appropriately spacious for a deluxe room. With a small balcony (very nice) at the back and a wonderful view of the Nordkette.