Batu Ferringhi Hotels with Wi-Fi

"As a returning guest of this hotel, I was a bit disappointed with the minor shortcomings that I felt shouldn't have happened. Firstly, the shower bracket couldn't hold the shower head for long and I was worried it would fall and hit my head while showering. In addition, the shower water flow was also quite disappointing because the water flow in the bidet and sink was fast and seemed normal. Secondly, the air conditioning was funny. I don't know what was wrong, but the temperature was still at 24.5-25 degrees Celsius even though I tried to lower it several times to 16, but it still returned to 24.5-25, which caused the room temperature to be quite warm and sometimes hot. Thirdly, the two fans in the gym were very dirty and dusty, plus the ventilation in the gym was poor. I really hope that this hotel, especially the maintenance department, can check and improve anything that should be done, both in the room and in the gym. Anyway, the front desk and restaurant staff were friendly and polite as usual. Congratulations and thank you for your services."

"We booked two vacations in a row, one of which had a bathroom, which was very convenient and large. It was on the second floor. The service staff was very nice and helped us change rooms. There were a lot of monkeys in the mountains, which were very cute. It was clean and hygienic. The other foreign guests were also very polite, harmonious, and very well-mannered. It's a little far from Fisherman's Wharf, but the food there tastes especially good."

"We had a night stay with 3 rooms including breakfast. Check in is smooth and receptionist is friendly with smile. Kids had enjoyed the swimming pool. There’s just a few steps to walk out to the beach. Alongside has newly opened cafe and restaurant. Breakfast has variety of choices but you need to queue if you are going at peak hour after 9am. Yes, queueing is the most unbearable part. I have never encountered such experience before you need to queue and split table for having breakfast which kinda spoil of mood. Staffs easily get annoyed when you asked for help. Not sure if I am bias but the treatment seems like a bit different compared to the white. However, the food is the salvation and nasi lemak is the signature that you must try. Cleanliness is a big issue that need to be improved. Location is not really strategic if you wish to explore Georgetown and find nice local food. Overall, it’s an okay choice for us for this stay."

"Overall the stay was good. The hotel is very close to the sea. The room is spacious. But it overlooks the hallway so the curtains should be closed all the time. Breakfast was included but i got it only the first day. The next day they said they are out of it. When i arrived there was nobody at the reception and the door was locked so i couldn’t let my stuff there and had to carry with me."

"Always my first choice in Batu Feringghi! Stayed here 5–6 years ago and came back again — everything still looks the same, which feels familiar and welcoming. Guest relations service is good, and the pool is nice and well maintained. The only downside was the free welcome drink redemption — went to the café but there was no staff around, so I had to wait quite a while for someone to appear. But honestly, that’s just a small matter compared to the overall experience. Still a lovely stay and I’d happily return!"

"I’m a frequent traveller. I have been staying in a wide range of accommodations/lodging from 1 to 5 ⭐ in many countries. I can assure you that I have a more wonderful experience staying in a hostel in Europe than in Park Royal Penang Resort. What’s more disappointing is that I experienced this in my own country. Made 2 separate bookings (different dates on different sites) and I took my time to contact them much earlier to get them to combine my bookings. They replied me and assured that they were duly noted, will do the necessary to make sure a smooth check-in process for me. On the day of checking in, I once again informed the staff that i have contacted them, first thing when she greeted me. Thought she checked it in their system but she didn’t inform me that she just checked me in for only one day - that I have to go down to the counter again the next day to recheck in. Luckily, i noticed it just 30mins before 12pm on the second day itself. Their staff double standards treatment towards us guests was too obvious by the way they greet us local (at least me & my mom) and foreign tourists. Room standard was just mediocre and did not even reach the level of a 3star hotel hygiene & cleanliness in Thailand. A hotel lobby didn’t even smells like a hotel lobby. Checkout experience- no one of their staff cared to ask if we needed assistance, because they were busy assisting a group of foreign guests loading their bags into the van. Overall, i came to ParkRoyal Penang with the highest hope to experience the best stay with my family and i left deeply disappointed."

"Excellent stay. Gorgeous room offers privacy and fantastic sea views. Buffet breakfast with a good spread and best of all the staff was attentive and friendly. Efficient service throughout and the beautiful grounds were well maintained. A little dated but still a 5 star rating. A special mention for a special staff, Ms Revathy. Courteous, knowledgeable, helpful and genuine."

"The room is very spacious and clean. Comfy bed but lack of necessity furniture such as dressing table with mirror, closet to hang clothes and towels. Customer service assistance is very prompt. Since there is no hangers provided, we request some hangers and do got it the same day. Tqvm. Things to be improved :- - Provide Dressing Table with mirror - Provide Closet with hangers - Provide Electric Kettle - Provide Coffee and Tea (3 in 1) - Provide Mineral Water - Provide Mini fridge - Provide TV"

"The pools are great. The kids love them. Just don’t bring or order food at pools, or the crows will never leave you alone. The room we booked was very spacious. Perfect for family. From trip.com, it mentioned we might get a 3m extra large bed. Unfortunately, it didn’t happen. It’s a 1.8m king sized bed. A lot of different food at breakfast. But it’s quite crowded after 9."