10 Karakoy Istanbul

The hotel's proximity to Galata port and attractions is praised. Guests appreciate the cleanliness and well-maintained rooms, especially the bathrooms. The location by the Bosphorus is also highlighted.

Service terrible. Breakfast terrible. Absolutely unacceptable: They forgot to return my deposit at checkout. Upon several requests, they asked me to send a friend/ relative to the hotel to pick up the deposit. I told them I was a tourist and had no friends or relatives in Istanbul! I asked them to send the money to my credit card but they said they couldn’t do that, which is unbelievable. They finally agreed to settle but only in Turkish lira instead of the original euro I gave them. That means I would have to lose in exchange rate and also handling fee. That is really bad.

Unfortunately a disappointment regarding the hygiene of the room. Shower drain that has been open for 3 days to kettle that looks disgusting on the inside. I went into ignore mode instead of complaining because a holiday needs a positive mindset. Tip to hotel: guests do not want to be bothered with complaining about shortcomings, but expect that a hotel has already achieved this by letting a guest experience all the comfort and hygiene. Especially a 5 star hotel, because you don't just get those.