Vienna International Hotel (Jiangmen Kaiping Branch)

This is a beautiful hotel. Very clean and friendly staffs and special thanks to sales manager Ms. Wong for helping me to book other Vienna hotels at other cities in China. I will be back in 3 days to stay at this great hotel.

Good staying, clean & comfortable bedroom, rooms were very big..🤩, nice B/fast. The front counter upgrades me to a nice view room I really like this hotel..10/10 💯✅👍 Recommend it for a family or business trip.

The receptionist 小徐 has offered us free upgrade for lakeview rooms and the rooms were good! Clean and spacious with nice view! Breakfast in acceptable range as options are quite limited. There are 2 convenient stores within walking distance but none of the eateries nearby. So we had to take Didi to travel to the mall nearby for dinner. Overall, Vienna is quite a good hotel and we enjoyed our stay there. 

Great stay. Highly recommended. I would definitely choose for another stay.

We originally booked for 8 nights here, but after one night, we couldn’t stand but to cancel.  When we arrived, staffs were friendly, at least for Chinese people standards (Chinese myself, so I know).  Our first complaint was that our room smells like cigarettes.  We got received our room fairly quick, and we didn’t get an option to choose smoking room or not (yes, customers can smoke in certain rooms).  When we arrived our room, we immediately smelled cigarette smell everywhere in the room; because we are not smokers, so we are more sensitive to the smell.  The cigarette smell is so bad here, where the elevator smells like it, our floor smells like it, basically everywhere we went smells like it; except the first floor where the reception is.  Second complaint was that you cannot control your AC/Heater of your room.  We didn’t know that, so we turned our AC on, and it just kept getting hotter and hotter, where at one point, our room reached 30 degrees Celsius.  Third complaint was when we reported a faulted hair dryer (so hot that it felt like a heat gun to melt things), they said just wait for it to cool down and try again…  That’s when I gave them the list of complaints and they said nothing they can do about it except bring me a different hair dryer (after calling them 3 times at the interval of 15 minutes); then we had to wait another 10 minutes for a hairdryer.  When we requested to switch a nonsmoking room, they weren’t willing to accommodate us, stating there were no rooms at all.  I would like to give them benefit of the doubt, but this is Kaiping, we know damn well their rooms are not filled, also you can easily check online.  Either or, we requested refund and went to a different hotel.  Would not recommend and would not come back.

New built, very clean, helpful hospitality