My stay at the Mulberry Hotel in Kathmandu was generally very pleasant, but I have one major complaint I'd like to mention. When we selected the hotel, it was stated that the airport transfer was free, which was one of the reasons we decided to stay there. However, despite having communicated our intention to use this service both when booking and three days before our arrival, we were informed that there was an additional charge for the transfer.
Fortunately, we were able to resolve the issue through the website where we made the reservation, but I'm concerned that this information is still available on their site. If the hotel continues to advertise the airport transfer as free, either they're changing it or they're misleading customers, which is unacceptable.
Also, to add a humorous twist to the situation: when we checked out of the hotel and took a taxi, it turned out the price was actually half of what we had paid for the hotel service! So if you decide to take a taxi, you can save a few dollars!
On the other hand, the hotel facilities are good, and the rooms are fine. The breakfast was excellent, with a variety of Western and Indian-style options. The rooftop pool has great potential with beautiful views of the city, although it needs more attention and care due to the dust in the area.
Overall, I would recommend the Mulberry Hotel for its good location and breakfast, but I suggest they clarify information about airport transfers to avoid future confusion. And don't hesitate to take a taxi to the airport to save some money!
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