Business Hotel Lend Reviews

This is my second stay. The hotel room is small but well-equipped. It is close to the subway station and convenient for travel.

Facilities: Very complete, including an electric kettle for making tea. Service: Very attentive. Cleanliness: Very clean and tidy.

I used it for work. It's fine for sleeping. The bathtub could be cleaned a bit more, as the roughness can be removed by scrubbing.

It had all the basic amenities and was very good for the price. It was clean.

It was pretty good

I went upstairs to pick up my friend. I complained to the front desk that he would come down in 10 minutes and he wouldn't let me go up. I scolded him and went up.

It was very close to the subway! About 5 minutes on foot? The neighborhood was very quiet and there were many restaurants nearby, so it was nice to rest.

Very hard to find location

The hotel has a good location and convenient transportation, but it is far from the airport. The breakfast is delicious and the hygiene is not bad. The hygiene is not bad for an old hotel in Japan. The service attitude is okay. I rated it 7 points

Clean and sanitary. The room is small, but it is enough for one person.

Near Higashi Kawaguchi Station. Reasonably large and new room.

The worst service ever at a business hotel! Unable to enter the room due to a mistake by the front desk A pregnant woman is at a loss in the scorching heat and morning sickness She goes out at lunchtime on the second day of her consecutive stay and when she returns to her room she is still unable to enter When she checks at the front desk she is told "Today's payment hasn't been made so you cannot enter the room." Thinking that this can't be the case, the front desk contacts her to confirm the payment, but then he says something incomprehensible, "I'll pass on to the payment department that the customer was upset!" No, he's not angry, but... there's something strange about this old man at the front desk... My distrust doubles For the time being, I have no choice but to ask for a spare key as I have to leave my luggage as it is, so I have no choice but to ask for a spare key and start packing, and then I have to find another hotel... Just as I am at a loss and about to leave, the front desk calls me on the intercom and says "I checked and today's payment has been made. Please return the spare key." I am a former hotelier and it is completely unacceptable that such a terrible response to such a simple mistake is normal. There was no apology whatsoever. There had been no handover at all and the person in question was barely able to use a basic computer. I had confirmed everything over the phone After that, I wanted to move to another hotel, so I asked if I could cancel the extended stay. They said, "No! You've already paid, so you can leave whenever you want." I couldn't understand it at all. I definitely can't recommend it. I'll never visit again.