Onsen Premium Suites @ Tambun Ipoh

It was our favorite destination hotel. Our third visit and longest stay this time. But unfortunately, no more hot Onsen water....😭 Facility is good. The view is amazing. But what made us return to this place was because of Onsen. Onsen water should be hot. It was just like a heated pool this time. I don't know whatever the reason is. If they can't keep Onsen hot, that's not Onsen anymore. It's so disappointing 😞 残念😭

Spoiled my holiday mood. In malay they called it ‘kena sidai’. Pagi2 dah whatsapp pasal deposit n rules semua. No issue at all. They said cant check in early. Ok im good. The replied will send all the details password etc etc after 3pm? Or half an hour before arrival. Well as my understanding, the check in time is at 3pm. At least they should provide all the details to the customer at 2.30pm onwards, BEFORE 3pm. Thats no ONE. I whatsapp them again at 3.17 saying that im on my way to tambun. Roughly around 1hr before arrival. Luckily i stopped nearby to tapau my food around 35mims. After then i text them again hello. N the admin replied just hello? Im not sure that is auto replied or what but im sure the one who whatsapp me first early in the morning is a human. Text them again saying to reach tambun in 20mins less. But no replied! Until i arrived still no replied. Luckily second trying of call them someone picked up and ask to wait the details. Hello since 3.17pm text them about my eta but no one replied my text! Finally at 4.54 pm they send me the details and apologise due to the technical issue. But the damage has been done. At least the management can reach customers using others numbers. In my understanding everything is in the system. When i request for early checkin atleast by 1 or 2pm they said cannot but the drag my checkin in time is it okay??? Almost 2hours from the checkin time. At 5.03pm only we just collect the keycard. Such a terrible experience + terrible management

The hotel was really good and convenient for our stay. The rooms were nice and comfortable, and my family really enjoyed it. Everything was great except the cleanliness — the towels had yellow stains, so that part needs some improvement. Other than that, the place was lovely and I highly recommend it! It’s a great choice if you’re visiting Lost World of Tambun, though it’s a bit far from the town area.

Friendly and efficient respond from the provider. The house is big and clean. Suitable for small family.