Jalan Sultan Yahya Petra, Kota Sri Mutiara, Kota Bharu, Kelantan, 15150, MalaysiaView Hotel Details
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Renai Hotel Kota Bharu Guest Reviews
8.9/10
Very Good
417 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.6
Service9.1
Cleanliness8.9
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All reviews(417)
Positive reviews(413)
Reviews with photos/video(159)
Delicious breakfast(66)
Large rooms(30)
Perfect for business trips(10)
Convenient for shopping(10)
Comfortable bed(9)
Delicious buffet(9)
Well decorated(8)
Located in the city centre(7)
Negative reviews(4)
Guest User
Deluxe King Room
Stayed in Mar 2025
Business travellers
58 review
10.0/10
Outstanding
Posted on Apr 8, 2025
Best hotel in KB.. good bed.. good shower pressure..variety of breakfast spread..
Jazreel Ye
Deluxe King Room
Stayed in Feb 2025
Couples
7 review
10.0/10
Outstanding
Posted on Mar 12, 2025
Was pretty easy to locate the hotel. Ample parking spaces. Reception was excellent, staff were very nice, polite and friendly. Had a fabulous room with fantastic view overlooking the city. Room was big spacious. The only downside is the gym & pool’s under renovation. Had wanted to dip into the pool but all’s good. Will definitely pick this hotel when back.
Acap26
Deluxe King Room
Stayed in Jan 2025
Family
28 review
9.0/10
Great
Posted on Mar 2, 2025
Nice ambience, delicious breakfast, and they serve Roti Titab as well! I love they rendang daging that paired with Nasi Lemak
Stanleydee
Deluxe King Room
Stayed in Jan 2025
Couples
13 review
10.0/10
Outstanding
Posted on Mar 26, 2025
Great location. My 1st time to Kota Bharu. The hotel is linked to the convention center. The hotel serve good local food breakfast. Value for money.
Noraisah Yusof
Deluxe King Room
Stayed in Jan 2025
Family
5 review
7.0/10
Posted on Feb 23, 2025
Hotel room is a bit old with leaking pipes in the bathroom.
There is a red stain on the bedsheet upon entering and hv informed housekeeping. They quickly changes it as requested.
Breakfast buffet was good with lots of food
SABRI
Deluxe Twin Room
Stayed in Jan 2025
Family
30 review
10.0/10
Outstanding
Posted on Feb 17, 2025
Very comfortable and convenient. Attached with shopping mall with easy access. Recommended to stay here. Will repeat stay in future
Response from Property: Thank you for your feedback! We're delighted to hear that you enjoyed your stay. Hope to welcome you again soon!
anna
Deluxe King Room
Stayed in Jan 2025
Travel with friends
35 review
10.0/10
Outstanding
Posted on Feb 12, 2025
Awesome stay.. rate was reasonable ..location good.. byk tmpt mkn
Bfast hotel sedap n byk choice.. staf friendly
Response from Property: Thank you for your kind words! We're glad you had an awesome stay and enjoyed the breakfast, location, and our friendly staff. Hope to see you again soon!
syukriyahya
Executive Premier Twin
Stayed in Mar 2025
Business travellers
59 review
8.0/10
Very Good
Posted on Apr 8, 2025
Friendly customer service and very good food and beverages
Fatin Farhanaa
Deluxe King Room
Stayed in Dec 2024
Family
5 review
10.0/10
Outstanding
Posted on Feb 1, 2025
My first time booking hotel at Kelantan, and its really great. The room is superb. Swimming pool and the cafe was great.They have variety of food, and of course some local choices like nasi kerabu and kuih muih. It just the parking was not spacious, and some room that we got into, The hotel combines modern luxury with rich Malay cultural elements, offering a unique experience. The rooms are spacious, clean, and well-equipped, catering to both business and leisure travelers.
Response from Property: Thank you for choosing to stay with us on your first visit to Kelantan! We're thrilled to hear that you enjoyed our spacious rooms, swimming pool, and the variety of local delicacies like nasi kerabu and kuih muih. We truly appreciate your feedback regarding the parking space and will look into ways to improve. We hope to welcome you back for another comfortable and culturally rich experience!
Yi Siang
Deluxe Premier Room
Stayed in Dec 2024
Couples
23 review
6.0/10
Posted on Feb 2, 2025
Unbelievable experience at this hotel! I was assigned to a ******* room (Bilik Hantu) at the corner of the building. In the middle of the night, something pulled my blanket away and touched my leg. Strange noises filled the room, and objects seemed to move on their own—it was absolutely terrifying! I have seen on tiktok that many people experienced the same thing in this hotel.
If you're brave enough and want a paranormal encounter, feel free to book a stay here. As for me, never again! This was my first and definitely my last time.
Response from Property: We’re sorry to hear about your unsettling experience. Guest comfort and safety are our top priorities, and we take all feedback seriously. We understand that such experiences can be distressing, and we appreciate you sharing your thoughts. If you would like to discuss this further, please feel free to reach out to us directly.
Anonymous User
Junior Suite
Stayed in Dec 2024
Family
9 review
10.0/10
Outstanding
Posted on Jan 31, 2025
Its good. Food also good.. staff friendly.. kudos to them.. please stay here if you come to kelantan
6/9
Response from Property: Thank you for your feedback! We're glad you enjoyed our hotel. Hope to welcome you again soon!
Fird
Deluxe King Room
Stayed in Dec 2024
Family
7 review
9.5/10
Amazing
Posted on Feb 5, 2025
My family loves this hotel, and the breakfast is good. However, the hotel did not replenish certain food items that had run out. Also, they seemed short-staffed, as one staff member had to manage two booths (the laksa section and the roti tiptop/kacang pool section). Overall, it was okay.
Response from Property: Thank you for your feedback! We're glad to hear that your family loves the hotel and enjoyed the breakfast. We apologize for the inconvenience caused by the food replenishment and staffing issues. Your comments are valuable, and we’ll work on improving our service to ensure a better experience next time. Hope to welcome you back soon!
Yi Siang
Deluxe Twin Room
Stayed in Dec 2024
Travel with friends
23 review
4.0/10
Posted on Feb 2, 2025
Horrible experience at this hotel! The bed sheets were never changed—there was hair all over the bed. On top of that, they diluted the shampoo and shower gel with water. What kind of hotel standard is this? Absolutely unacceptable!
The room itself was in terrible condition, with many things broken and in need of repair. This place desperately needs improvement and renovation. Would not recommend!
Response from Property: We're truly sorry to hear about your disappointing experience. This is not the standard we strive for, and we sincerely apologize for any inconvenience caused. Your feedback is extremely valuable, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. If you'd be open to it, we'd love the opportunity to make things right—please feel free to reach out to us directly.
Jacqueline Wong Ka Ying
Deluxe King Room
Stayed in Dec 2024
Family
4 review
9.0/10
Great
Posted on Jan 27, 2025
Water shower handle missing parts, water keep flow out like crazy. Also green dirt on the window so basically no view to enjoy. Other than that everything was perfect, they have a pillow menu so you can choose which pillow you want.
Nice decoration too at lobby.
Response from Property: Thank you for your feedback! We're sorry to hear about the shower handle issue and the window condition. Your comments will be shared with our team for immediate improvement. We're glad you enjoyed the pillow menu and lobby decor! Hope to welcome you back for an even better stay.
adiismadi
Deluxe King Room
Stayed in Dec 2024
Couples
9 review
8.5/10
Very Good
Posted on Jan 14, 2025
Good hotel and good variety of breakfast...the room I think must do renovation to be better hotel in KB...
Response from Property: Thank you for your feedback! We're glad you enjoyed the breakfast variety. Noted on the room renovation—your input helps us improve. Hope to see you again soon!