Pullman Kuala Lumpur City Centre Hotel & Residences

Pullman Kuala Lumpur City Centre Hotel & Residences Reviews

Pullman Kuala Lumpur City Centre Hotel & Residences

4, Jalan Conlay, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, MalaysiaView Hotel Details
Pullman Kuala Lumpur City Centre Hotel & Residences
Pullman Kuala Lumpur City Centre Hotel & ResidencesPullman Kuala Lumpur City Centre Hotel & ResidencesPullman Kuala Lumpur City Centre Hotel & Residences
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Pullman Kuala Lumpur City Centre Hotel & Residences Guest Reviews

4.4/5
Very Good
2022 review
Verified reviews
Location4.6
Amenities4.3
Service4.3
Cleanliness4.4
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All Reviews(2022)
Positive reviews(1947)
Reviews with photos/video(617)
Delicious breakfast(320)
Convenient for shopping(146)
Large rooms(108)
Delicious buffet(53)
Near mall(41)
Perfect for kids(31)
Negative reviews(75)
Aliza Mazlan
One Bedroom Apartment
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 28, 2024
My 1st time. Very comfortable with very Welcome receptioist name Mr Ega and other F&B crews at Restaurant at level 10. Good job !!! Wish will be staying again oneday.
6/11
Response from Property: Dear Aliza Mazlan,Please allow me to first thank you for your compliments on our property and team and especially so for highlighting Mr Ega. We truly look forward to welcoming you back soon to Pullman KLCC Hotel & Residences for another amazing stay.Kind regards,Devi.CGuest Experience
Joykce
One Bedroom Apartment
Stayed in Apr 2024
Couples
3 review
4.7/5
Amazing
Posted on Apr 30, 2024
Best value hotel that is so near Pavilion mall, connected by a bridge on the second level of Banyan Tree hotel. 10-15 walk to KLCC through a sheltered walkway. The deluxe king apartment is spacious with a kitchenette, dining and living room. The bed is super large king size bed and the room is well cleaned, expect there are no glasses in the bathroom to put our toothbrushes. Staff are friendly and helpful. Breakfast buffet is a sumptuous spread. Will definitely stay here if we are visiting KL again.
Response from Property: Dear Joykce,Thank you for sharing this wonderful feedback with us from your recent stay at Pullman KLCC Hotel & Residences. It was an absolute pleasure to learn that your overall stay was excellent! We always endeavor to ensure that our service are always up to the highest standards. We would love to host you again on your next visit to Kuala Lumpur.Kind regards,Devi.CGuest Experience
Bryanmin
Deluxe Twin Room
Stayed in Apr 2024
Friends
3 review
5.0/5
Outstanding
Posted on Apr 23, 2024
Nice hotel. Recommended to stay for the family and friends. Staff are very friendly. Big spacious.
Response from Property: Dear Bryanmin,Thank you for taking the time to leave this wonderful review. We're so glad to hear that you had a positive stay with us at Pullman KLCC Hotel & Residences ! We're also thrilled that you enjoyed your overall stay! We'd love to see you again soon so we can share an even more memorable experience with you.Kind regards,Devi.CGuest Experience
JaelynL
Premium King Room
Stayed in Apr 2024
Couples
10 review
5.0/5
Outstanding
Posted on Apr 13, 2024
This was the extended booking! Everything was good for this hotel with amount i paid! Recommended!
Response from Property: Dear JaelynL,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We truly appreciate your five star review of our property and look forward to hosting you at Pullman KLCC Hotrl & Residences in the near future.Kind regards,Devi.CGuest Experience
Guest User
Deluxe King Room Non smoking
Stayed in Mar 2024
Business travellers
1 review
4.0/5
Very Good
Posted on Mar 20, 2024
a very convenient hotel, there is a link bridge to Pavilion. The room is nice and clean. Front office staff are so polite and helpful. Don't know about the food as has no chance to have meal there.
Response from Property: Dear Valued Guest,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience
Dolinh
Deluxe Twin Room
Stayed in Apr 2024
Family
2 review
4.2/5
Very Good
Posted on May 2, 2024
Nice place, central location. The breakfast was delicious and varied.
DavidLinda
Deluxe King Room
Stayed in Mar 2024
Family
7 review
5.0/5
Outstanding
Posted on Mar 21, 2024
The hotel staff are very friendly and attentive. They went out of their way to give a surprise birthday cake and decorations when they found out that it was our grandchild’s birthday during our stay there.
Response from Property: Dear DavidLinda,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! It was our absolute pleasure to help Owen celebrate his first birthday at Pullman KLCC Hotel& Residences.Please come back and stay with us again the next time you decide to visit our beautiful city!Kind regards,Devi.CGuest Experience
Guest User
Two Bedroom Apartment
Stayed in Mar 2024
Family
1 review
2.5/5
Posted on Mar 18, 2024
Terrible experience with loose cabinet door hinge and bad design with no spacing in between wall tile n the cabinet door causing the glass crack while opening. yet the hire management n the technical team had different assessment on the outcome asking us to pay for the damage. ridiculous!
Response from Property: Dear Valued Guest,Thank you for taking the time to leave us your review, and we're sorry to hear that you didn't have a great time with us overall. We'll be sure to keep your comments in mind as we make design changes for the future. We wish you happy and safe travels ahead.Kind regards,Devi.CGuest Experience
SasaS
Two Bedroom Apartment
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 10, 2024
Great staff service! Accessible to shopping malls too. Always a great place to stay. Recommended.
Response from Property: Dear SasaS,We're happy you enjoyed your time with us so much at the Pullman KLCC! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon! Kind regards,Devi.CGuest Experience
Rashidee
Two Bedroom Apartment
Stayed in Apr 2024
Family
19 review
5.0/5
Outstanding
Posted on Apr 12, 2024
The best 5 Star hotel /Appartment in the city center of Kuala Lumpur
Response from Property: Dear Rashidee,Thank you for your review of your recent visit to Pullman KLCC Hotel & Residences. We aim to always provide excellent service and genuine care to our guests. It's clear our Team went above and beyond, and we will ensure to applaud them for their efforts. We look forward to welcoming you back soon.Kind regards,Devi.CGuest Experience
Anonymous User
One Bedroom Apartment
Stayed in Feb 2024
Family
8 review
4.5/5
Great
Posted on Feb 20, 2024
A hotel that needs an interior facelift. We stayed on the apartment/residence side, not hotel. Its saving grace is the excellent service staff who attends to you and makes you feel welcome.
Response from Property: Dear Valued Guest,Our amazing Pullman KLCC team work hard to ensure all our guests have an enjoyable visit and will be proud you appreciated their exceptional service. We're glad you enjoyed your overall stay at the residences, and we look forward to hosting you again at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience
Guest User
Deluxe King Room Non smoking
Stayed in Feb 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Feb 16, 2024
It is a great hotel which is not far from the metro station Conlay. It is super convenient and easy to visit the popular shopping malls for just walking distance. There is a night food market in front of the hotel. Highly recommend this hotel for your Kuala Lumpur hotel Stay.
Response from Property: Dear Valued Guest,We're happy you enjoyed your time with us so much at Pullman KLCC Hotel & Residences! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon!Kind regards,Devi.CGuest Experience
Mikah1207
Deluxe Twin Room
Stayed in Feb 2024
Other
1 review
5.0/5
Outstanding
Posted on Feb 27, 2024
Wonderful and great service as always! The room is clean and the breakfast spread is amazing!
Response from Property: Dear Mikah1207,Thank you on behalf of the entire Pullman KLCC team for your review. We are truly happy to read that you enjoyed every aspect of your stay including the service that our team provided as well as the clean accommodations! We look forward to welcoming you back soon to Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience
Funky AP
Premium Deluxe King Room
Stayed in Feb 2024
Family
11 review
5.0/5
Outstanding
Posted on Feb 15, 2024
Nestled amidst the perfect city center, our family's stay at the 5-star hotel was nothing short of exceptional. From the moment we stepped foot into the grand lobby, we were enveloped in warmth and hospitality. The spacious and elegantly furnished rooms provided a perfect retreat for relaxation, while the array of family-friendly activities kept everyone entertained. Impeccable service, delectable dining options, and a plethora of amenities ensured an unforgettable stay. This hotel is located near the Pavilion hotel which can be easily accessed by a bridge. Without a doubt, this hotel exceeded all expectations, earning our highest recommendation for families seeking a truly indulgent getaway.
6/7
Response from Property: Dear Funky AP,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. WE truly appreciate your five star review of our property and look forward to welcoming you back to Pullman KLCC hotel & residences.Kind regards,Devi.CGuest Experience
Alexist
One Bedroom Apartment
Stayed in Feb 2024
Couples
4 review
3.0/5
Posted on Feb 12, 2024
Stay :9-12 Feb. Couple. Frankly speaking, the hotel overall stay is good. We choose this place as we wanted to try service apartment. Previously it was Prince management before Pullman take over. Stayed at level 21, housekeeping lady is fantastic, she make sure room thoroughly clean up. Thumbs up. Overall stay is good except for the pathetic, depressing breakfast at level 10. I know can’t compare to hotel setting breakfast but the it’s high time to review the menu that was served. Nothing fancy, just purely filling the stomach.
Response from Property: Dear Alexist,In reading your review, it is clear that we failed to meet your expectations, and for that, we are very sorry. Your concerns regarding our breakfast options at level 10 will be shared with the respective team, and we will determine how to best move forward in this area. On a positive note, we're glad you appreciated the other aspects of your stay with us! Your feedback is much appreciated, and we look forward to getting even better for our future guests.Kind regards,Devi.CGuest Experience