Grand Opera Hotel

We were placed here with our small tour group. It's a beautifully designed and decorated boutique hotel right beside the opera house. Our room had a great view of the opera house and it's statues. Large breakfast room, plenty of choice. Very nice ambience. Only wish we had had longer here.

A great location in the centre of the town. Our room was so hot when we arrived but managed to get it cool by the time it was bedtime. The bathroom could do with an update but everything else was fine. The pillow was comfortable and the room quiet. We didn't realise there was a bar downstairs until we went for breakfast. The breakfast staff were lovely and helpful and it was one of the best breakfast spreads we experienced in Georgia.

Pros: Very polite & helpful receptionists at the dest Clean Amazing location Good value for money Cons: Tasteless breakfast, limited choice of food, very bad juices They have limited choice in the mini bar Room was not cozy Notes: You cant order beer (they didnt have it during breakfast time) There is ceramic tile floor in the room

We stayed there for a day and while we were having a good time at the hotel, on the day of check out we had to take late check out which we paid for however the same information was not communicated to the entire houskeeping team by the front desk team. Now mind you, we have paid for the late check out and had this full conversation with the front desk that we will be staying till 5pm and still somehow housekeeping entered our room using the masterkey while we were inside the room already! No apologies, no empathy, nothing from the staff. We went to the front desk straight after that incident and their response was -‘ oh yes, sorry, they thought we CHECKED OUT’ I have been going back and forth with *********** and the hotel sales team, but now they have just stopped replying altogether after promising me a refund if and only if I take down the review (which I agreed to if they made sure that proper trainings will be put in place and only once the refund reaches my account) After promising me the refund, they have been MIA and *********** has credited 1000 rupees to my account while I paid 15000 for the entire stay plus the late check out charges! More than the money it is simply about the ethics. They are the most unempathetic bunch of customer service associates I have met till date. (The restaurant staff was extremely nice and we loved the restaurants, the location is so nice for the hotel as well, i just wish the experience would have been A LOT BETTER i terms of the privacy part and security part.)

We found the hotel satisfactory. It looks to have been converted from some other use and is next to the currently closed opera. The rooms were large, but a bit “Soviet” in style. The re was not much view, but little street noise. There was some live music audible on a Saturday night, as others have mentioned, but it didn’t trouble us. Breakfast was good. We had little interaction with the staff.

A well appointed modern hotel in an old building, right in the centre of Kutaisi. The rooms are spacious and comfortable. The staff in the restaurant and breakfast bar were friendly and helpful. So why only three stars ? On check in we found our room stank of cigarette smoke. The receptionist looked annoyed, said it was the air conditioning ( really ?) , turned it off, opened all the windows and left without a word. We spent an unpleasant night breathing smoke fumes from the pillows, curtains and soft furnishings. The following day we asked our guide to help as we wanted to change room. The receptionist gave the same excuse and said they would clean the room. Two hours later we returned to find they had sprayed a whole can of air freshener around the room. It now stank of smoke and air freshener. This was bad enough but it was the attitude of the staff member that stank more. We were a nuisance and he didn't give a damn. We got our room changed eventually but our room was not cleaned or the bed made up for the rest of our stay.....a coincidence ? I don't usually give detailed reviews like this but someone needs to shake up the management of this otherwise excellent hotel. I wonder if I'll even get feedback ?