New Century Hotel Reviews

Nice stones on the room wall. Temperature at room 16°C. Heating system is to noisy, can not heat the roome and sleep. I do not recomend. Hotel charge the payment in booking day and aditionaly charge refoundable 200 CNY deposit on check in day. After chack out, the hotel staff keep caling me and ask pay room fee again becouse they refound payment which they hold from booking day.

Good clean

Lovely staff and hotel

nice food，good location

I chose a four-star hotel for my business trip. It was indeed a bit old and looked worn from the outside, but the room itself was quite new. However, there was hair in the toilet bowl when I opened the lid, probably because they didn't check the room thoroughly. Also, the front desk service was incredibly cold. No one greeted me proactively. When I went to the front desk to check in, I wasn't sure if it was the check-in area or the banquet/dining area, but the staff were very passive, just staring at me innocently. They only replied "yes" when I asked if I could check in early. Even when I called to ask if I could check in early that day, the person on the phone was very indifferent. They told me there was a room, I said okay, and I went over shortly after, but then there was no response. It felt like they just left the phone there and went to do something else. I ended up hanging up myself without even a closing remark. Perhaps I had too high expectations for a four-star hotel.

The front desk staff were warm and attentive. After we had drinks that evening, they even brought us honey water – a very thoughtful touch. Highly recommended.

The room was very clean, although the shower facilities were a bit old. The environment was elegant, and the breakfast was plentiful and delicious. I would definitely stay at the New Century Hotel again next time I visit Laizhou.

The front desk staff were very welcoming and responsive. They even gave us a gift bag when we checked out. I would definitely stay here again.

A very satisfying stay experience. The front desk service was excellent, check-in was quick, the breakfast was great, the bed was very comfortable, and the mattress was very comfortable. It was fantastic!

Negative review. Poor service, especially the manager's attitude. The rooms were the same price, but completely different in size and facilities. Here's what happened: We booked three zero-pressure rooms, which are probably the most expensive hotels in Laizhou. The hotel provided pictures of these rooms showing floor-to-ceiling windows, reclining leather chairs, and a tea area. However, the room we were given only had half a window, was extremely small, and only had two beds (pictures available). We called the switchboard, and they said they would send someone to change our room. Almost half an hour passed and no one came. We didn't dare touch anything in the room and could only wait. After two reminders, a maintenance worker was finally called up. He didn't know the situation and went back out saying he'd ask the front desk downstairs. We had to go downstairs to find the reception staff ourselves. The manager said to come upstairs with me. In the elevator, after I explained my concerns, the manager claimed that their zero-pressure rooms varied in size and facilities, and that we could get a refund if we weren't satisfied. His attitude was extremely rude. It was almost 11 pm. I was traveling with elderly people and children, and we weren't locals or familiar with the area. Where were we supposed to go? She even retorted, asking if I hadn't seen that there were only two people on duty at the front desk, and that I should have waited longer because there weren't enough people to come up and solve my problem. But I had already patiently waited for almost forty minutes, not daring to touch anything in the room for fear they would have to clean it again. This manager's attitude is truly the first I've encountered in all the hotels I've stayed in across the country. Later, when I went into the room to talk to her, she said, "That's how our rooms are, take it or leave it," offering no solutions whatsoever. She even criticized us for arguing with her at night, saying we were disturbing others, and gave us a lecture. A word of warning: even if you're planning to stay here, make sure you clearly ask about the size and layout of the room you're assigned. The following pictures are of three rooms we booked at the same price.

The service in this hotel is so warm! From the welcoming staff taking our luggage upon entering the lobby to the sweet lady at the front desk upgrading our room for free, all the warm instructions made us feel truly honored to be at home! The facilities and supplies in the room are of high quality, and the bedding is comfortable and clean! There is plenty of hot water and the shower is so comfortable! ! Must like! !

I brought overseas clients on a business trip this time, and the zero-pressure room was perfect for entertaining foreign guests. We happened to arrive during a wedding when the rooms were almost fully booked, but the front desk staff were very considerate and helped us prepare a room. Our overseas clients were extremely satisfied.

Staying here with family was such a great deal! The location is excellent and convenient. The front desk service was attentive, and Manager Yin Henan even helped us with our luggage – very thoughtful! The room was clean, and the whole family was satisfied. We'll definitely stay here again!

The front desk team was warm and attentive throughout the process, making check-in efficient and smooth. They answered all questions patiently and meticulously. Special praise goes to Manager Yin; her professional and considerate service, responsiveness to needs, and efforts to meet all requirements demonstrated excellent professionalism. The room was clean and tidy, with complete facilities. Combined with such high-quality service, it offered excellent value for money.