The Reef Island Resort Mactan, Cebu

The Reef Island Resort Mactan, Cebu Reviews

The Reef Island Resort Mactan, Cebu

72X8+G89, Dapdap, Lapu-Lapu City, PhilippinesView Hotel Details
The Reef Island Resort Mactan, Cebu
The Reef Island Resort Mactan, CebuThe Reef Island Resort Mactan, CebuThe Reef Island Resort Mactan, Cebu
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The Reef Island Resort Mactan, Cebu Guest Reviews

4.4/5
Very Good
109 Reviews
Verified reviews
Location4.1
Amenities4.3
Service4.5
Cleanliness4.6
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All Reviews(109)
Positive reviews(104)
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Negative reviews(5)
Phoebe
Deluxe Room
Stayed in Mar 2024
Friends
1 Reviews
5.0
/5
Outstanding
Posted on Apr 3, 2024
amazing view and so lovely to get an upgrade to a sea view room. Hearty did a great job checking us in and all the staff were lovely and helpful. Food selection was limited but still very yummy! Would love staying here again
Response from Property: Dear Phoebe,Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
Guest User
Deluxe Room
Stayed in Mar 2024
Couples
4 Reviews
4.5
/5
Great
Posted on Mar 28, 2024
Service was excellent. Staffs are friendly and approachable everything is nice. You're trying to access sites not included in your promo OR haven't subscribed to one yet.You're trying to access sites not included in your promo OR haven't subscribed to one yet. You're trying to access sites not included in your promo OR haven't subscribed to one yet.
Response from Property: Dear Valued Guest,Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
Claire.
Deluxe Room
Stayed in Mar 2024
Friends
4 Reviews
5.0
/5
Outstanding
Posted on Mar 9, 2024
Had a wonderful stay. Highly recommended, service was great and staff are so nice. We will definitely go back here again
Response from Property: Dear Claire,Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
Guest User
Deluxe Room
Stayed in Mar 2024
Family
1 Reviews
5.0
/5
Outstanding
Posted on Apr 1, 2024
Can’t explain, all i can say is I just love everything about this place.
Response from Property: Dear Valued Guest,Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
Daday Ecor
Premier Sea view Room
Stayed in Feb 2024
Other
1 Reviews
5.0
/5
Outstanding
Posted on Feb 27, 2024
All are AMAZING, hoping we can visit again soon. I love and like our stay 🥰
Response from Property: Dear Daday,Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
Ammarit
Deluxe Room
Stayed in Oct 2023
Solo travellers
9 Reviews
5.0
/5
Outstanding
Posted on Dec 27, 2023
Room is nice. All staffs are extremely friendly and helpful. Have tried all outlets and food is all good so far. Love the spa.. had massage 3 times during stay.
6/14
Response from Property: Dear Ammarit,Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
Guest User
Deluxe Room
Stayed in Nov 2023
Couples
8 Reviews
3.5
/5
Posted on Nov 24, 2023
Our staying was good, lady on the reception upgraded our room, so we have a really beautiful view. The hotel staff are smiling and friendly, but it was hard when during the day you hear around 100 times “good morning and good evening”😄The breakfast was awesome, delicious, really liked it. Thanks for that. Once after dinner we decided to walk to mactan newtown. Passing by the village we were shocked...So a beautiful hotel was built, but the way to hotel is really disgusting...And you can’t walk to mactan newtown, every time you have to call a taxi. So i guess hotel must provide a free shuttle to mactan newtown because there is nothing in the hotel, except 1 restaurant and bakery. You can stay there just for 3 days. It will be enough to sunbathing and swimming. Moreover i had a birthday, my husband was trying to arrange a dinner to our room, but they even didnt bring it to room, as they don’t have a room service, so he had to take it in the boxes. Hotel even didn’t send congratulations to me, although husband mentioned it in the booking. That’s too sad.
Response from Property: Dear Valued Guest,I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Please rest assured that we are seriously looking into the points you have raised, and we are finding ways to serve you better. Looking forward to seeing you again soon! Sincerely,Gerra L. Resort Manager
Glaiza.M
Deluxe Room
Stayed in Jan 2024
Couples
8 Reviews
4.2
/5
Very Good
Posted on Feb 9, 2024
The place is nice pero mabagal ung service nila sa restaurant🥴
Response from Property: Dear Glaiza,I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Please rest assured that we are seriously looking into the points you have raised, and we are finding ways to serve you better. Looking forward to seeing you again soon! Sincerely,Gerra L. Resort Manager
Judy Ann Reyes
Deluxe Room
Stayed in Nov 2023
Friends
1 Reviews
5.0
/5
Outstanding
Posted on Nov 5, 2023
The reef exceeded my expectations! It was clean, luxurious and there is something to do for everybody.
Response from Property: Dear Judy Ann,Thank you for taking the time to post your feedback. We are so happy to hear that you enjoyed your stay here at The Reef Island Resort Mactan. Your premium comfort is our utmost goal, and we are delighted that we exceeded your expectations!Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
Teodorico
Deluxe Room
Stayed in Oct 2023
Family
2 Reviews
4.7
/5
Amazing
Posted on Nov 2, 2023
Upon reaching the mezzanine where the check in counter we were greeted with the staff and we aere given Lemon Infused water and infused towel to freshen up our faces. Then we check in to our room located at the 17th floor. The room was very clean, 4 pillows, white blankets and a sea view. The infinity pool was super clean and clear and overlooking to the sea to Olanggo Island. The beach was just a few steps down and clean with so many reclining beach chairs and umbrellas. Buffet breakfast was so yummy specially the super tender ham, the soups and the breads and pastries. Staffs are well trained and very accommodating. They say good morning, how was your stay at The Reef. Will recommend this Resort Hotel to my friends.
Response from Property: Dear Valued Guest,Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
Guest User
Deluxe Premium
Stayed in Oct 2023
Family
19 Reviews
5.0
/5
Outstanding
Posted on Nov 8, 2023
The hotel belongs to the modern design and is a newly constructed hotel. The facilities are well-maintained, and the rooms are cleaned and hygienic. The hotel staff are very polite and willing to provide assistance. Concierge staff John is super friendly and helpful. All the staff at “the kitchen” are very nice and helpful. The reception staff are patient and polite. As a frequent traveler, I have been to many hotels around the world. This hotel staff are really superb. And our kids like the infinity pool and the beach. The lifeguards are very responsible and patient. The environment is very chill and relax. Definitely we will be back if we visit Cebu again.
Response from Property: Dear Valued Guest,Thank you so much for your positive review! I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager
Ashley Scott Gomez
Deluxe Room
Stayed in Apr 2024
Couples
1 Reviews
5.0
/5
Outstanding
Posted on Apr 28, 2024
Excellent hotel with great amenities and incredible hospitality. Overall, we had a fantastic stay!
Guest User
Deluxe Room
Stayed in Oct 2023
Friends
1 Reviews
4.5
/5
Great
Posted on Dec 4, 2023
The area of the resort is still in development so it’s not overcrowded with tourists, instead you’ll meet many locals. This is a great place to relax and get away from the outside world for a while. The outdoor infinity pool is amazing! It’s almost facing the east, which means if you wake up early enough you can capture an amazing sunrise, making it an incredible sight to behold. There a small shopping just outside the resort ( you can get a taxi or ask the for the hotel car if available) we’re you can buy your daily necessities, try different local food and get cheaper spa treatments. So all in all, it was a great stay for the purpose of recharging my batteries. Also, the staff were very helpful in recommending various restaurants.
6/8
Response from Property: Dear Valued Guest,I am very pleased to hear that our team made your stay pleasant. Thank you for staying with us. Please rest assured that we are seriously looking into the points you have raised, and we are finding ways to serve you better. Looking forward to seeing you again soon! Sincerely,Gerra L. Resort Manager
Guest User
Deluxe Room
Stayed in Apr 2024
Couples
2 Reviews
4.5
/5
Great
Posted on Apr 18, 2024
Good place. Its new and have some service issues to iron out but still a great stay.
TravelTinkerbell
Premier Room
Stayed in Feb 2024
Friends
30 Reviews
5.0
/5
Outstanding
Posted on Feb 16, 2024
The reef is very close by to the airport. We have come by a little earlier than check in time. The receptionist •BLESS• she’s very helpful. Not only she upgrade us to a suite. She also show us what hospitality industry should be : in receiving us. The only downfall was the waiting time , the room was not ready Prior to 3 pm, so we have waited perhaps 2 1/2 hours. Nonetheless we make use of the time to have the sunshine by the pool and have a lunch in the kitchen. The set up of the hotel is very straightforward. It does not have a big area of facilities, but it has all its needed the kitchen, the gym, the pool Infinity pool the facing the ocean the little bit too small. Also the bakery the lounge and the spa. We did a massage at the Spa with booking previously was on the day before and they are flexible to change the schedules within the timeframe. The Masseur is amazing. They have great skill knowledge , every pressure point works! the design within the Spa is relaxing, overall the feel is great, neat clean and up to standardover experience with a competitive price we paid. I guess this is a 5 star hotel experience that I receive. Thank you to •Bless• again. She also help us to call a taxi in the end check out.
Response from Property: Dear Valued Guest,I am very pleased to hear that our team member Bless was able to make your stay pleasant. Thank you for staying with us. Looking forward to seeing you again soon!Sincerely,Gerra L. Resort Manager