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"What an underwhelming experience staying at Movenpick Mactan. I had two reasons for booking at Movenpick after reviewing their website. I am a member of the loyalty program that Movenpick is associated. It wasn't until after I booked that I found out that the ACCOR Live Limitless loyalty program did not apply to this particular Movenpick hotel. My wife and I were celebrating our birthdays as well as wedding anniversary so when I saw the Ibiza facility on the website we were excited that this would be a celebration/vacation to remember. We soon found out after arrival that the Ibiza precinct had been damaged in a typhoon 3 YEARS AGO (2021) and had not reopened. I questioned an executive about the possible misleading information on the website and was told that it takes about 1 year to remove it from the website (really????) and another year to have it uploaded again so it was left there offering an experience that wasn't there. The breakfast buffet was very good and the staff at all outlets were friendly helpful and very courteous. The same cannot be said of the snacks (spring rolls) near the pool that were served overcooked. The club sandwiches were delicious. Our anniversary dinner Crispy Pata and Pochero were bland and not up to what we would expect from a five star hotel kitchen. It was an underwhelming experience. If you want filipino food then walk to the entrance and diagonally opposite is the Morning Glory restaurant which we visited and enjoyed a delicious array of filipino cuisine."

"Good hotel for your money. 24-hour reception. Very polite staff. In addition, opposite the hotel there are a lot of places to eat and shops to buy food.However, the hotel is located in a very noisy part of the road. The hotel itself has poor soundproofing of the windows and a very noisy air conditioner. For people with light sleep, this will be torture. Breakfasts are extremely mediocre, it is better to eat elsewhere. There is a good laundromat nearby."

"We booked two rooms and we were only able to get one room when we checked in and the other room an hour and a half after! We followed up multiple times and complained about how the room wasn’t ready when it’s already the check-in time. They told us that the staff was already on the way up to bring the key card for the other room yet it took a long time (given the fact that the rooms were just at the second floor, above the lobby) when we followed up for the third time, we were told that the card was being brought from the main wing that’s why it’s taking so long like? we literally got the key card from our first room on the front desk lobby below our floor (ocean wing). They are also very strict about the room capacity that you have to pay 3k plus to pay for an extra person unlike other four-five star hotels. The room was also dusty, my boyfriend kept sneezing non-stop when we went in the room and had to take anti-histamine. Facilities were great though."

"I’ve stayed in many five-star hotels around Lapu-Lapu, and unfortunately, this property falls short of that standard. The room was relatively small and underwhelming, especially considering the nightly rate of $280 (around 15,500 pesos). Overall, the resort doesn’t compare favorably to its competitors in the area. Upon arrival, we headed to the pool and asked for towels, only to be told to come back in 30 minutes as they were still drying, not the kind of service you expect from a high-end resort. There were also no poolside activities or amenities for children, making it less suitable for families. If you want to use the children’s play area, there’s an extra charge of 300 pesos per child per hour, and you have to walk all the way back to the check-in counter to pay. Frankly, that felt like a rip-off. Safety-wise, be cautious walking around as there were small puddles on the floor, likely caused by condensation dripping from air-conditioning pipes above, an obvious slip hazard that should be addressed. Also, don't let your young kids near the elevator lobby windows. They are low level and open outwards.  The buffet breakfast was another letdown. The food was presented poorly, served lukewarm, and surprisingly lacked basic breakfast staples like sausage or bacon, something I’ve never encountered before in a hotel of this caliber. Even more concerning was the presence of pet dogs in the dining area during breakfast, which we found off-putting. While the sunset views are beautiful, they’re somewhat marred by the rusting ship hull of visible just offshore, a visual distraction that takes away from the otherwise scenic waterfront. On a brighter note, we had drinks and dinner at the sports bar twice, where the service was excellent and the food enjoyable. However, ordering would be more efficient if they adopted a QR code system instead of relying on guests to find a server. Overall, I wouldn’t stay here again. For better service, amenities, and overall experience, I’d recommend the Shangri-La or Sheraton, both of which offer a far superior pool, beach area, and level of hospitality. In fact I find Costabella Beach Resort much better services and amenities for a fraction of the price!"

"This place is fabulous. Staff is top notch, very friendly and helpful. Some of the best food I’ve had in the Philippines. Lovely place to relax and enjoy a cup of coffee or your favorite drink. Clean swimming pool with seating around. Library with plenty of reading material. Large ceiling fans and standing fans to keep you cool in the garden room while you eat or sit at the bar. Easy to get a grab ride to airport or shopping malls. Looking forward to my next stay."

"The rooms and grounds are clean. The showers are good and the toilets are not clogged. The hotel staff are friendly and polite. The hotel is located on a busy road, so the noise from horns and other things can be a bit loud."

"The sheets and towels themselves weren't clean. There were a lot of stains, and there seemed to be a banquet hall right next to the accommodation, but a lot of events were held. If they overlap, it might be noisy. Breakfast was just mediocre and the menu was all the same!! There was a choice, but even if I chose it, it seemed like it just came out prepared. It's better not to expect it. There is a Korean restaurant nearby, but it was so delicious that it was better than I thought."

"The room is enormous, and also the bathroom. There’s a kitchen inside and 2 tables to work. Definitely, is one of the best places where we stayed in Southeast Asia. The staff is helpful. There’s an Italian restaurant in the round floor, and also a store and a laundry (they wash and dry everything in hours). The grab to airport is cheaper than the service offered by the hotel."

"The hotel is far from Cebu city and the airport, so access is poor, but the hotel facilities and services are very good."

"First of all, this is not a hotel, similar to the Air B&B Studio, can be said to be an apartment. Advantages: The room has a washing machine, kitchen. However, be sure to confirm the arrival time with the landlord, otherwise, zero-time reservation, just wait silly, I really waited 1.5 hours in a sultry and humid, mosquitoes, conditions, finally, wait, come to the landlord."