No.104 National Highway (Gui'an Tourist Area), Lianjiang, Fujian, 350001, ChinaView Hotel Details
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Fuzhou Guian Xishan Hot Spring Resort Guest Reviews
4.4/5
945 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.4
Cleanliness4.3
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All reviews(945)
Positive reviews(886)
Reviews with photos/video(287)
Relaxing hot springs(201)
Classy environment(183)
Friendly front desk staff(103)
Loved the view(44)
Perfect for kids(37)
Tasty food(33)
Delicious buffet(9)
Has facilities for children(5)
Negative reviews(59)
Dan Magnusson
Forgetting Worries Pavilion Double Bed Room With Private Independent Hot Spring Pool
Stayed in Dec 2024
Couples
1 review
3.7/5
Posted on Jan 22, 2025
Nice location and the hot springs was nice. Romantic room and the private hot tub on the balcony was OK
The only drawback was that they don't accept western credit cards and you shouldn't expect a western breakfast. But the breakfast was still good if you appreciate Chinese food.
Response from Property: 尊敬的賓客您好,感謝您選擇福州溪山温泉度假酒店,感謝您在百忙之中為我們留下寶貴的好評,您的好評是對我們最好的肯定與鼓舞,我們會再接再勵為更多賓客提供賓至如歸的服務,期待您的再次光臨及滿分好評,祝您生活愉快,心想事成,工作順利!!
Guest User
Hot Spring Scenic View Double Bed Room With Private Balcony Hot Spring Pool
Stayed in May 2024
Couples
25 review
3.2/5
Posted on Jun 6, 2024
Enviroment still fine, room is normal, 温泉is no good alot pool closed.
Response from Property: Dear little master, hello! We are very sorry that we could not leave you with a satisfactory impression on this trip. Our improvement and progress are inseparable from your opinions and encouragement. We will actively treat your feedback and seriously optimize, train and rectify it, striving to be more personalized. Our high-quality service ensures that every guest will have a satisfying and enjoyable holiday experience. We hope we can do better in the future. If possible, please contact the hotel and give us a chance to save the regret! Xishan Hot Spring Resort Hotel sincerely invites you to experience the hotel again. We wish you all the best and look forward to welcoming you again with better performance after comprehensive upgrade!
Mtravel
Nourishment Pavilion Double Bed Room With Private Courtyard Hot Spring Pool
Stayed in Jan 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Feb 7, 2024
Spacious room with great private hotspring
The main hotspring have many different pools to try!
Response from Property: There is always unexpected warmth, thank you very much for your affirmation of us. After receiving your praise, Xiaoxi's heart is sweeter than tasting honey. We will continue to work hard and look forward to seeing a better version of us next time you stay.
Deep-rooted.
Nourishment Pavilion Double Bed Room With Private Courtyard Hot Spring Pool
Stayed in Dec 2024
Other
14 review
2.0/5
Posted on Feb 14, 2025
设施:1
卫生:1
环境:1
服务:1
服务:1
Response from Property: 尊敬的賓客您好,感謝您選擇福州溪山温泉度假酒店,感謝您對酒店服務的點評及建議。酒店的親情服務,優美環境,絕佳位置,原脈偏硅酸温泉受到八方賓客的喜愛。小溪會向酒店反饋您的建議,我們會再接再厲!持續提升,才不辜負您對我們寄予的厚望。小溪期待與您再次相遇
Guest User
Family-friendly Family Room
Stayed in Jan 2024
Family
6 review
5.0/5
Outstanding
Posted on Apr 21, 2024
goodgood
Response from Property: 總有不期而至的温暖,非常感謝您對我們的肯定。得到您的好評,小溪心裏比嚐到蜂蜜還要甜,我們會繼續努力,期待您下次入住見到的是更好的我們。
Guest User
Hot Spring Scenic View Twin Room With Private Balcony Hot Spring Pool
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 23, 2025
The air in Fuzhou's "Back Garden" is fresh in the morning. It is a good place for health and leisure. The restaurant manager is warm and thoughtful. I will come again next time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您選擇福州溪山温泉度假酒店,感謝您在百忙之中為我們留下寶貴的好評,您的好評是對我們最好的肯定與鼓舞,我們會再接再勵為更多賓客提供賓至如歸的服務,期待您的再次光臨及滿分好評,祝您生活愉快,心想事成,工作順利!!
Guest User
Fragrant Camphor Mountain-View Twin Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 15, 2025
The room is very clean. This is my second time to relax with my friends. It is really fun to escape from the city and work. The service staff are very good and flexible. My needs have been properly addressed. The staff are very kind. It is my first choice for a short vacation.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您選擇福州溪山温泉度假酒店,感謝您在百忙之中為我們留下寶貴的好評,您的好評是對我們最好的肯定與鼓舞,我們會再接再勵為更多賓客提供賓至如歸的服務,期待您的再次光臨及滿分好評,祝您生活愉快,心想事成,工作順利!!
Guest User
Hot Spring Standard Room With Private Indoor Hot Spring Pool
Stayed in Jan 2025
Family
3 review
3.0/5
Posted on Feb 10, 2025
Service: Indifferent. No good answers when asked.
Facilities: I don't know why, the whole room is dark, and the private bathing area is dim. They also said that the pure mountain spring smells like disinfectant.
Dining: There is only one restaurant, you can eat if you want. When asked for take-away boxes, they said they just ran out of them. It's a coincidence, so I laughed.
I heard that locals love to go there...
Falling into a pit
Original TextTranslated by Google
Response from Property: 親愛的小主,您好!非常遺憾沒能為您此次出行留下滿意的印象,我們的完善與進步離不開您的意見與鞭策,我們定當積極對待您的反饋的問題並認真優化和培訓整改,爭取以更加個性化的優質服務保障每位賓客滿意愉快的假期體驗,希望我們以後能做得更好。如果可以,請您與酒店聯繫,給我們一次挽回遺憾的機會!溪山温泉度假酒店誠邀您再次到店體驗,祝您一切順意並期待以全面升級後的更優表現迎接您的再次光臨!
Guest User
Hot Spring Scenic View Double Bed Room With Private Balcony Hot Spring Pool
Stayed in Jan 2025
Couples
1 review
1.0/5
Posted on Feb 7, 2025
The facilities of a hotel that costs 700-800 yuan are totally inadequate. The air conditioner was turned on all night but it didn't get warm at all, as if it wasn't on. The bed sheet still had holes in it and the lighting was dim. The soundproofing was poor. I could hear the people next door chatting, shouting and laughing late at night. The curtains didn't block out the light and it was as if there were no curtains at dawn. The outrageous thing was that when I just checked in, I found that the TV and the desk lamp wouldn't turn on. I called room service and they said the power had tripped... For a hotel that costs 700-800 yuan, don't guests check the power supply before checking in? The hotel is also very remote. I couldn't even order takeout. When I was hungry, I had to drive out or buy instant noodles at the hotel front desk. A bucket of instant noodles cost 10 yuan. The hygiene conditions were even more shocking. There was dust and stains everywhere. The room facilities were outdated and even basic comfort could not be guaranteed. To sum it up in one word: Poor👎
Original TextTranslated by Google
Response from Property: 親愛的小主,您好!非常遺憾沒能為您此次出行留下滿意的印象,我們的完善與進步離不開您的意見與鞭策,我們定當積極對待您的反饋的問題並認真優化和培訓整改,爭取以更加個性化的優質服務保障每位賓客滿意愉快的假期體驗,希望我們以後能做得更好。如果可以,請您與酒店聯繫,給我們一次挽回遺憾的機會!溪山温泉度假酒店誠邀您再次到店體驗,祝您一切順意並期待以全面升級後的更優表現迎接您的再次光臨!
Guest User
Deluxe Full River-View Villa
Stayed in Jan 2025
Family
7 review
3.2/5
Posted on Feb 3, 2025
1. Checked into villa 659, but couldn't park in the two parking spaces at the door. The security foreman helped to contact the car mover, but when asked the customer service supervisor, the reply was that you could park anywhere. The overall management was chaotic and the check-in experience was very poor. 2. The outdoor pool on the first floor was useless and the water temperature was not high enough. 3. The service response was very slow. I asked for water to make tea, but it was not delivered for a long time. I went downstairs to buy it myself. 4. The bedsheets on the first floor were stained with blood, and they were quickly replaced after feedback.
Original TextTranslated by Google
Response from Property: 親愛的小主,您好!非常遺憾沒能為您此次出行留下滿意的印象,我們的完善與進步離不開您的意見與鞭策,我們定當積極對待您的反饋的問題並認真優化和培訓整改,爭取以更加個性化的優質服務保障每位賓客滿意愉快的假期體驗,希望我們以後能做得更好。如果可以,請您與酒店聯繫,給我們一次挽回遺憾的機會!溪山温泉度假酒店誠邀您再次到店體驗,祝您一切順意並期待以全面升級後的更優表現迎接您的再次光臨!
Guest User
Hot Spring Scenic View Double Bed Room With Private Balcony Hot Spring Pool
Stayed in Dec 2024
Family
4 review
4.1/5
Very Good
Posted on Feb 4, 2025
This is my second time to Xishan Hot Spring. There are more tourists staying in the hotel this year than last year. The overall service and environment remain at a good level, and the catering can be further improved.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Fuzhou Xishan Hot Spring Resort Hotel. Thank you for leaving us your valuable praise in your busy schedule. Your praise is the best affirmation and encouragement for us. We will continue to provide more guests with home-like services. We look forward to your visit again and full praise. I wish you a happy life, all your wishes come true, and smooth work! !
Guest User
Fragrant Camphor Mountain-View Twin Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 22, 2025
Chinese style, I like it very much, the air is fresh, the festive atmosphere is full, the service is very good, from entering the store to leaving the store, it is very warm, the catering is worthy of praise, the dishes are exquisite, and the taste is also superb, I like it, and I must come again if I have the chance in the future👍👍👍
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Fuzhou Xishan Hot Spring Resort Hotel. Thank you for leaving us your valuable praise in your busy schedule. Your praise is the best affirmation and encouragement for us. We will continue to provide more guests with home-like services. We look forward to your visit again and full praise. I wish you a happy life, all your wishes come true, and smooth work! !
Guest User
Fragrant Camphor Mountain-View Twin Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 21, 2025
This time, the experience at Gui'an Xishan Hot Spring Resort Hotel was simply amazing!
From the moment I stepped into the hotel, I was deeply attracted by its environment. The mountains and rivers are interdependent, surrounded by green plants, quiet and peaceful, as if away from the hustle and bustle of the world, especially healing.
There are super rich types of hot springs, with special soup pools with various effects, such as rose pools and Chinese medicine pools. It is so comfortable to soak in them. The water is clean and clear. After soaking, the skin is slippery, and the fatigue of the whole body is swept away.
The attitude of the front desk staff Xiao Lei is particularly good, enthusiastic and considerate. The check-in procedures are fast. Seeing that we are with children, we are also upgraded to a balcony hot spring room for free. All kinds of needs during the stay can be met in time, and the experience is full.
The room is warm and exquisite, with complete facilities, soft and comfortable bedding, and it is particularly safe to stay. And the scenery outside the window is super beautiful. When you wake up, you can see the green mountains and green waters, and your mood will be instantly improved.
The hotel's catering is also very good, with fresh ingredients, rich dishes, and great taste.
I am really satisfied with this vacation, and I will come again next time!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Fuzhou Xishan Hot Spring Resort Hotel. Thank you for leaving us your valuable praise in your busy schedule. Your praise is the best affirmation and encouragement for us. We will continue to provide more guests with home-like services. We look forward to your visit again and full praise. I wish you a happy life, all your wishes come true, and smooth work! !
Guest User
Hot Spring Scenic View Twin Room With Private Balcony Hot Spring Pool
Stayed in Dec 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jan 7, 2025
The room is big, the breakfast is rich, the hot spring pool on the balcony is big, the water quality is also very good; I bought a package ticket, and I can almost book the big hot spring during the daytime on weekends
Original TextTranslated by Google
6/8
Response from Property: 尊敬的賓客您好,感謝您選擇福州溪山温泉度假酒店,感謝您在百忙之中為我們留下寶貴的好評,您的好評是對我們最好的肯定與鼓舞,我們會再接再勵為更多賓客提供賓至如歸的服務,期待您的再次光臨及滿分好評,祝您生活愉快,心想事成,工作順利!!
Guest User
Hot Spring Scenic View Twin Room With Private Balcony Hot Spring Pool
Stayed in Dec 2024
Family
18 review
4.7/5
Amazing
Posted on Jan 6, 2025
Xiao Zhang, the reservation service, was enthusiastic.
The staff had a good service attitude, but the hotel facilities are a bit outdated, especially the sound insulation in the room, which should be improved.
The previous buffet was cancelled, which is a pity. There are few good restaurants around, and it is far to go to the outlet.
The last time was 18 years ago, and the environment was still very good, and it is worth choosing again.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Fuzhou Xishan Hot Spring Resort Hotel. Thank you for leaving us your valuable praise in your busy schedule. Your praise is the best affirmation and encouragement for us. We will continue to provide more guests with home-like services. We look forward to your visit again and full praise. I wish you a happy life, all your wishes come true, and smooth work! !