AAnonymous UserFacilities: The hotel just opened in January this year, and it is still in trial operation on May Day. It is divided into two buildings, the 20-story high building is a regular hotel, and the 5-story low building is a parent-child hotel. The first floor and basement on both sides are interconnected, and the restaurant and water park are all common. The hotel details are everywhere. I would like to say that the carpet in the corridor is a thin carpet, which makes it smooth and easy to drag your suitcase. Another thing is that their TV can cast the screen and it is very easy to use! The wifi connection is also very simple! It really helps us parents with children!
Hygiene: The toiletries are from L'Occitane, and the hair dryer is from Lefen. The new hotel has excellent hygiene configuration. Slippers and toiletries for adults and children will be provided for you. It is recommended to add rubber slippers for children to facilitate water play, but we all brought our own.
Environment: Because we upgraded the apartment type of the sea view room, it is spacious and bright as soon as you enter the door. You can see the beach, yachts and buildings in Haitang Bay in the distance, the large lawn downstairs and the water park area next to it, and the kart area that is being added. The scenery is very good and very relaxing! There is also a parent-child park on the first floor, with ocean balls and slides accompanied by special people, game consoles and rock climbing projects for big and small children, and a variety of rich parent-child activities! The 20th floor on the high floor and the parent-child park on the lower floor have borderless swimming pools and indoor swimming pools. If you want to swim at a certain level, there is a place that suits you.
Service: Actually, I was looking forward to the services and meals of parent-child hotels at the beginning, but I didn't expect that their breakfast would be almost different, and there was no messy feeling of eating in a rush and then going out again. There were a lot of service staff, which is one of the reasons why I feel that they are much better than other parent-child hotels, and I especially praise their service! Starting from the front desk reception, to the restaurant staff and even the swimming pool staff, all their employees you come into contact with are enthusiastic and smiling, making you feel doubly kind and warm. They are also very responsible for the housekeeper CoCo before check-in. When we arrived at the hotel, we also cared about the check-in situation and prepared welcome fruits and coconut water for the children. Thank you for the enthusiastic service of housekeeper CoCo! Special thanks to Lily Zhang, the customer relationship manager, for actively helping us deal with problems, coordinating and caring about our stay in the hotel! Special thanks to the two staff members!
Areas for improvement: With advantages, there are inevitably disadvantages. For example, the sound insulation of the hotel's door is not satisfactory. As long as there are passengers passing by in the corridor, you can clearly feel it. I don't know if it is a special case in my room, but the door lock of the hotel has problems and cannot be locked... This is the first time I have found this in such a new hotel after living in the hotel for so long. However, if you tell the service staff, they can handle it for you. There are also some small signs that can be improved. In short, there are a lot of guests during the May Day holiday. I hope you can collect more feedback from passengers to improve and maintain your warm service! I will choose again! Thank you
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