Hotel Do Chile

Guests appreciate the cleanliness, proximity to public transport, and excellent service. The hotel provides good value for money, suitable for budget stays.

This hotel has lower prices than others of the same service and quality, especially if you're booking in advance. The problem is that after it's fully booked they start cancelling the cheap bookings to make space for the more profitable ones, leaving the people who booked first without a reservation a few days before arriving or even the day of arrival, like it happened to me. I booked this hotel in December for three nights on Easter 2022, I chose it because it was the cheapest option for a good hotel in a central location. The day before I arrived I got a notification from Booking that I needed to update my credit card details, because it was not working, so I updated the information, but the problem persisted. I wrote the hotel to confirm my reservation and that my credit card was working perfectly, and they replied that it was OK and that they were waiting for me. When I arrived to the hotel happily to start my first holidays after two years of covid, they told me that my reservation was cancelled because they couldn't charge the credit card and that it was fully booked. But that they had a hotel nearby with available rooms for a price 60 euros per night higher than my original reservation (180 euros in total higher than the original, for a room of two people). I refused because I was very angry and I didn't trust them, so I ended up making a new reservation using Booking that was 240 euros more expensive than the original (80 euros per night) and without breakfast, because there were only a few rooms available in whole Lisbon, even in cities nearby. The new hotel was not luxurius, it was basically a hostel that was more expensive than normal because the city was fully booked, it was much more expensive than going to London or New York. So I don't recommend anyone to trust their holidays or financial security to this hotel, please avoid it, there are much better options in Lisbon, it's better to pay 10 or 20 euros more per night than 80, and to lose you experience in Lisbon. I'm not a native English speaker but I'm writting in English to increase the scope of my experience to prevent future travellers of this tourist trap.