Holiday Inn Express LiTang no. 318 national highway

Holiday Inn Express LiTang no. 318 national highway Reviews

Holiday Inn Express LiTang no. 318 national highway

No. 1 West Section of New No. 318 Line, Litang, Sichuan, ChinaView Hotel Details
Holiday Inn Express LiTang no. 318 national highway
Holiday Inn Express LiTang no. 318 national highwayHoliday Inn Express LiTang no. 318 national highwayHoliday Inn Express LiTang no. 318 national highway
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Guest Reviews of Holiday Inn Express LiTang no. 318 national highway

9/10
Good
886 review
Verified reviews
Location9.0
Amenities8.9
Service9.1
Cleanliness9.1
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All reviews(886)
Positive reviews(844)
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Awesome rooms(232)
Friendly front desk staff(134)
Classy environment(52)
Great location(44)
Large rooms(43)
Would stay again(22)
Poor air conditioning(15)
Tasty food(14)
Negative reviews(42)
Atypical Topics
1 King Suite
Stayed in Jun 2024
Couples
4 review
6.5/10
Posted on Aug 17, 2024
We stayed here in July during the horse festival. The hotel was clean and staff were friendly, but there were some significant issues. The shower only had hot water during the afternoon because they relied on a solar hot water heater. The shower did not drain properly. They did not have coffee or even tea at breakfast. The windows were low quality and the room was quite noisy from traffic. The lobby smelled of toxic paint or some kind of epoxy. It was very strong and intense. When we used the heating system , that smell ended up in our room! When we visit again, we will choose another hotel.
Response from Property: Dear guest, Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your review and will share this information with our team to improve our services. We look forward to welcoming you back to our hotel in the future so that we can serve you even better. Sincerely, IHG Social Listening Team
Guest User
2 Double Standard
Stayed in Apr 2023
Travel with friends
19 review
8.0/10
Very Good
Posted on May 21, 2023
Rooms were very large and comfortable. Junior Suite probably not worth the money though, regular rooms are quite large.
Response from Property: Dear guest.Thank you for writing a review of your stay. We strive to make our guests happy and appreciate your feedback! We will share it with the relevant hotel department. During your stay, you may also bring your concerns to the attention of our hotel manager on duty so that we can do our best to make improvements. We look forward to exceeding your expectations during your next stay!Sincerely,IHG Social Listening Team
Jun doe
1 King Standard
Stayed in Jun 2023
Solo travellers
146 review
8.0/10
Very Good
Posted on Jul 5, 2023
Always good to stay in holiday inn Litang.
Response from Property: Dear guest,Thank you so much for taking the time to to write a review.It’s absolutely encouraging to read your comments. We can’t ask for more than that….Once again, many thanks for taking the time to post your review and we look forward to having the pleasure of welcoming you back to our hotel in the future. Sincerely,IHG Social Listening Team
Guest User
1 King Standard
Stayed in Oct 2024
Solo travellers
5 review
10.0/10
Outstanding
Posted on Nov 25, 2024
For a hotel that costs over 300, if you are not nitpicking, there is really nothing to say. From breakfast to service, everything is impeccable. The only drawback is that the breakfast toaster is broken, but the service can make up for it. The rooms are equipped with free oxygen and are separated into wet and dry areas. Although it is a plateau, the service and facilities are no worse than those in the plains. I also ate tsampa made by the waiter. It was my first time to eat it. Paired with butter tea, it was delicious and warm. I will stay here again if I have the chance to come to Litang next time!
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Response from Property: Dear guests, hello! Thank you for your thoughtful review. Xiaozhi will have another motivated day. Xiaozhi is honored to receive your high praise for our services. You have given Xiaozhi your trust among thousands of hotels. Xiaozhi is willing to use 100% of our efforts to exchange for your 100% satisfaction. The hotel has 82 simple and stylish guest rooms of various types. When you stay here, you can take a refreshing bath to relieve your tiredness after a day's running around. The high-quality bedding brings you a comfortable sleep. High-speed Internet surfing allows you to quickly connect with the world. There are central air-conditioning and central oxygen supply equipment to ensure that each room has a suitable oxygen concentration, temperature and humidity. Make your stay more comfortable. A rich and delicious breakfast will help you start a new day with energy. Thank you again for your support. We sincerely look forward to your visit again and wish you a pleasant journey! Holiday Inn Express Guest Care Team
oldroad
2 Double Standard
Stayed in Jul 2024
Family
5 review
6.7/10
Posted on Oct 10, 2024
There is an oxygen concentrator at no extra charge, which is a highlight. The service is OK and responsive. The breakfast was neither good nor bad, and you could make your own ******* rice cake. The only thing I would complain about is the cleanliness of the room: it was already past 11pm when I checked in, and I didn't pay much attention. I didn't find such a large pool of blood until I got up in the morning. What happened? !
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Response from Property: Dear guest, first of all, Xiaozhi would like to thank you for staying at Holiday Inn Express Litang National Highway 318 and for your recognition of the hotel services, oxygen concentrator and breakfast. At the same time, we are very concerned about the stain problem you mentioned during your stay, and immediately reported it to the relevant department for investigation and correction. At the same time, if you have any questions during your stay at the hotel, please contact the hotel in time and the hotel guest team will handle and resolve them as soon as possible. Thank you again for your valuable comments and we look forward to seeing you again! I wish you a happy life! Holiday Inn Express Guest Care Team
Mailediyou
2 Double Standard
Stayed in Jul 2024
Family
3 review
10.0/10
Outstanding
Posted on Aug 18, 2024
We were blocked in Litang due to mudslides and unexpectedly chose Holiday Inn Express. The room was spacious and comfortable, and the diffuse oxygen supply eliminated the fear of altitude sickness. Lisa helped us change from a standard room to a king-size bed room in time. We experienced good quality service at such a high altitude, which is worth recommending.
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Response from Property: Dear guests, it must be a special fate that brings us together at Holiday Inn Express Litang National Highway 318. Your satisfaction is the source of our motivation, and your praise inspires us to provide better service! Xiaozhi has various types of stylish and fresh guest rooms, where you can enjoy free Chinese and Western breakfast, free WIFI, free parking, luggage storage, laundry delivery and other thoughtful services. Each guest room is equipped with central air conditioning and central oxygen supply equipment to ensure that each room has appropriate oxygen concentration, temperature and humidity. You will enjoy more comfort and convenience. At Xiaozhijia, our service is always online. If you have any questions or needs, please feel free to contact the front desk and our colleagues will serve you wholeheartedly. We sincerely look forward to your visit again and wish you all the best! Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Jun 2024
Travel with friends
16 review
10.0/10
Outstanding
Posted on Jul 16, 2024
The hotel is easy to find, and the surrounding area is very convenient. I would like to especially thank the front desk staff, Basang and Dingzhenbam, for generously upgrading the room. Although the room equipment and facilities are a bit incomplete, there are few paper towels, and the TV cannot be used. But the enthusiasm at the front desk makes up for these shortcomings. It is recommended to stay
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Response from Property: Hello, dear guest, nothing is more touching than a warm encounter on the road of life. Thank you for your support and tolerance, which inspires us to provide better service. If you have any questions or needs during your stay, you can contact the hotel front desk at any time, and we will serve you wholeheartedly. Thank you for your feedback on the hotel facilities. We have been working hard to improve and improve the hotel's facilities and services. We will do our best to maintain and maintain the facilities, and check room supplies and supplies in a timely manner to ensure that we provide you with a more comfortable accommodation environment. We sincerely look forward to your having the opportunity to visit our hotel again. I wish you a happy life and all the best! Holiday Inn Express Guest Care Team
Anonymous User
1 King Standard
Stayed in Jun 2024
Solo travellers
11 review
10.0/10
Outstanding
Posted on Jul 16, 2024
The location is convenient, the room has a living room, an oxygen tank, coffee for breakfast, and professional service!
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Response from Property: Dear guests, our service tenet is to provide you with not only a place to stop and rest, but also a warm harbor like home. Thank you for your satisfaction with our service. Xiaozhijia is strategically located in Litang County, which is known as the City in the Sky. It has National Highway 318 at the door, with convenient transportation and pleasant scenery. With 82 stylish and fresh rooms of various types, you can enjoy free Chinese and Western breakfast, free WIFI, free parking, luggage storage, outside laundry and other considerate services when staying here. Each room is equipped with central air conditioning and central oxygen supply equipment to ensure that each room has appropriate oxygen concentration, temperature and humidity. Enjoy comfort and convenience. We sincerely look forward to your visit again and wish you a pleasant journey! Holiday Inn Express Guest Care Team
Fengyoudeguo
1 King Standard
Stayed in Apr 2024
Couples
34 review
8.5/10
Very Good
Posted on May 30, 2024
The service is very good and the room is large, including an aerobic room. But the breakfast is very average, too few varieties, no noodles
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Response from Property: Dear guest, thank you very much for staying at the Holiday Inn Express Litang 318 National Road and for your praise of the hotel's services and rooms. Nutritious and delicious breakfast has always been one of the features of Smart Hotel. We have always attached great importance to breakfast. We also learned that the catering department is also collecting suggestions from guests, changing and replacing the menu to ensure that it is as good as possible on the basis of combining Chinese and Western. A variety of breakfast options are available to guests. However, due to the natural geographical location of Litang, the altitude is too high to cook noodles, so there is no noodle stall. Please understand. We sincerely look forward to seeing you again. I wish you a happy trip and a smile! Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Apr 2024
Travel with friends
15 review
10.0/10
Outstanding
Posted on May 29, 2024
To be honest, I really need oxygen when I suddenly reach a high altitude. This room is very spacious and very comfortable. I can feel the strength of the room with oxygen. I recommend it.
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Response from Property: Dear guest: Hello, thank you very much for your affirmation of our hotel. I am very excited to receive your recognition. The hotel has 82 stylish and fresh guest rooms of various types, carefully equipped with central air conditioning and central oxygen supply equipment to ensure that each room has a suitable oxygen concentration, temperature and humidity, providing you with a more comfortable stay experience. At the same time, you can also enjoy free WIFI, refreshing bathing, quality sleep, free nutritious breakfast, free parking, bringing a relaxing and pleasant stay experience. We sincerely welcome you to come again and wish you a happy life! Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Oct 2024
Business travellers
3 review
10.0/10
Outstanding
Posted on Nov 21, 2024
This is the third time I have stayed in this hotel. I am very satisfied with it. It is the first choice hotel in Litang! Although it is an old hotel, the hygiene and service are still very good. I recommend this hotel as the first choice for staying in Litang!
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Response from Property: Dear guests, thank you for your continued choice of Holiday Inn Express Litang National Highway 318. It is because of so many friends like you who truly love Xiaozhi that the hotel is developing rapidly. Xiaozhi is managed by the world-renowned InterContinental Hotels Group, with an excellent management team and well-trained staff services. We are very happy that our services have received your enthusiastic praise. At the same time, we have carefully prepared a clean and tidy accommodation environment for you, aiming to relieve your fatigue and bring you full energy. We look forward to seeing you again. I wish you all the best. Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Dec 2024
Family
1 review
8.0/10
Very Good
Posted on Jan 13, 2025
There was no oxygen supply, only oxygen cylinders. No breakfast.
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Response from Property: Dear guests, hello! Thank you for staying at Holiday Inn Express Litang 318 National Highway. We are very sorry that you did not have a satisfactory stay. We will solve your problem as soon as possible. Thank you for your suggestions. We look forward to your stay again and wish you a happy life. Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Dec 2023
Travel with friends
32 review
6.0/10
Posted on Jan 25, 2024
Holiday Inn Express should have uniform service and standard, but this one in Litang is not good. Maybe it is because of the low business in the off-season. It doesn't look like a chain high-end hotel at all! First of all, the front desk staff doesn't feel very professional. It looks more like a hotel opened by their own family. Is this a franchise store? But the service is fine, just very unprofessional. Second, I booked a room with two breakfasts, but was told that there was no breakfast. I would be refunded for breakfast when I check out tomorrow morning. OK, no problem, but they refunded me 20 yuan in cash the next day. Is that okay? Of course I'm OK, no problem. It doesn't matter if I don't refund it. But since I refunded it, you have to have an assessment standard. It's really speechless! Third, the room facilities are still very complete and good, but the oxygen supply equipment is just a decoration. There is no gas when it is turned on, which means that the switchboard is not turned on at all, which makes it uncomfortable to sleep all night! I decisively changed to another one the next day.
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Response from Property: Dear guest, thank you very much for choosing to stay in our hotel and giving us a review. We are sorry that your stay was not satisfactory enough for you. We apologize to you! There are some shortcomings in the hotel service. Xiaozhi expresses his sincerest apologies. Your suggestions are the cornerstone of our hotel's continuous optimization and progress. We will humbly accept them and improve and solve them. The hotel will strengthen the management of employees, carry out regular training, and always provide warm, comprehensive, efficient and professional quality services to the guests. The oxygen supply time of our hotel is from 18:00 the previous night to 8:00 the next day. The oxygen supply is commercial grade and has an oxygen supply effect, but it cannot achieve medical effects. Xiaozhi is deeply sorry for the inconvenience brought to you! If you have any questions during your stay, you can contact the hotel front desk at any time. We will do our best to solve or improve them for you. We will humbly accept and improve the shortcomings, and look forward to welcoming you to stay again and give us a chance to make up for it. I wish you a happy life. Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Jun 2024
Family
10 review
8.5/10
Very Good
Posted on Jul 15, 2024
The altitude is too high and I can't sleep. The hotel environment is pretty good and provides centralized oxygen supply!
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Response from Property: Hello dear guest, thank you for choosing to stay in our hotel among thousands of hotels! The hotel is located in Litang County, known as the City in the Sky, with National Highway 318 at the door, convenient transportation and pleasant scenery. The hotel has various guest rooms, which are spacious and bright, with complete facilities. They are equipped with central air conditioning and central oxygen supply equipment to ensure that each room has appropriate oxygen concentration, temperature and humidity. In addition, Xiaozhi recommends that you pay attention to your physical condition when activities in plateau areas, and adjust your itinerary appropriately to avoid physical discomfort. We sincerely look forward to seeing you again and wish you a pleasant journey! Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Jun 2024
Couples
14 review
4.5/10
Posted on Jul 13, 2024
The room is large enough; but there are two drops of oil stains on the sheets and pillows that have not been cleaned; the room smells of oil smoke, which may have been left by the previous resident. The oxygen concentrator may be useless because of the room size or the high altitude of Litang! ! ! ! The symptoms of high reflex were like textbooks. I packed up at 11 o'clock and rushed to Xinduqiao overnight. Litang is beautiful, but if you have high fever, don’t live there! ! !
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Response from Property: Dear guest, we are sorry that your stay this time was not satisfactory enough. We apologize to you. Thank you also for your attention and valuable feedback on hotel room cleaning. Room cleaning service is an important part of creating a hotel that guests love. Your feedback will help improve the hotel's overall service and work details. We will continue to strengthen it in the future. Professional training and management of cleaning staff provide every guest with a tidier and refreshing accommodation environment. Since the oxygen supply in our hotel is commercial grade, it has oxygen supply effect, but it cannot achieve medical effect. Xiaozhi is deeply sorry for the inconvenience caused to you and hopes to get your understanding! In addition, Xiaozhi recommends that you pay attention to your physical condition when activities in plateau areas, and adjust your itinerary appropriately to avoid physical discomfort. We will also continue to innovate services, hoping to make your stay even better. We sincerely look forward to seeing you again and wish you a pleasant journey! Holiday Inn Express Guest Care Team