Holiday Inn Express LiTang no. 318 national highway

Holiday Inn Express LiTang no. 318 national highway Reviews

Holiday Inn Express LiTang no. 318 national highway

No. 1 West Section of New No. 318 Line, Litang, Sichuan, ChinaView Hotel Details
Holiday Inn Express LiTang no. 318 national highway
Holiday Inn Express LiTang no. 318 national highwayHoliday Inn Express LiTang no. 318 national highwayHoliday Inn Express LiTang no. 318 national highway
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Holiday Inn Express LiTang no. 318 national highway Guest Reviews

4.5/5
Good
882 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(882)
Positive reviews(836)
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Awesome rooms(195)
Friendly front desk staff(121)
Classy environment(62)
Large rooms(37)
Would stay again(22)
Loved the view(15)
Poor air conditioning(15)
Convenient for shopping(8)
Negative reviews(46)
Atypical Topics
1 King Suite
Stayed in Jul 2024
Couples
4 review
3.2/5
Posted on Aug 17, 2024
We stayed here in July during the horse festival. The hotel was clean and staff were friendly, but there were some significant issues. The shower only had hot water during the afternoon because they relied on a solar hot water heater. The shower did not drain properly. They did not have coffee or even tea at breakfast. The windows were low quality and the room was quite noisy from traffic. The lobby smelled of toxic paint or some kind of epoxy. It was very strong and intense. When we used the heating system , that smell ended up in our room! When we visit again, we will choose another hotel.
Response from Property: Dear guest, Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your review and will share this information with our team to improve our services. We look forward to welcoming you back to our hotel in the future so that we can serve you even better. Sincerely, IHG Social Listening Team
Guest User
2 Double Standard
Stayed in May 2023
Travel with friends
20 review
4.0/5
Very Good
Posted on May 21, 2023
Rooms were very large and comfortable. Junior Suite probably not worth the money though, regular rooms are quite large.
Response from Property: Dear guest.Thank you for writing a review of your stay. We strive to make our guests happy and appreciate your feedback! We will share it with the relevant hotel department. During your stay, you may also bring your concerns to the attention of our hotel manager on duty so that we can do our best to make improvements. We look forward to exceeding your expectations during your next stay!Sincerely,IHG Social Listening Team
Jun doe
1 King Standard
Stayed in Jul 2023
Solo travellers
112 review
4.0/5
Very Good
Posted on Jul 5, 2023
Always good to stay in holiday inn Litang.
Response from Property: Dear guest,Thank you so much for taking the time to to write a review.It’s absolutely encouraging to read your comments. We can’t ask for more than that….Once again, many thanks for taking the time to post your review and we look forward to having the pleasure of welcoming you back to our hotel in the future. Sincerely,IHG Social Listening Team
Guest User
1 King Suite
Stayed in Oct 2021
Couples
3 review
3.2/5
Posted on Nov 7, 2021
The floor of the room we checked into was very dusty and many traces of hair from.orevious guests! It was all over, on the bedroom floor, window, bathroom and shower.. I requested them to vacuum the floor and they did. Then I got a sec ere headache from altitude. I couldn't sleep through the might be of the main reasons I booked the hotel because they provided Oxygen machibe in the room. U fortunately ours was not working. Went to the reception at around 3ish am and she gave me an oxygen canister. Which helped a little bit. I also booked a more expensive room to get a more spacious room and better view. Unfortunately I had the worst view of all!. It was my only window facing a rooftop with all the cables and metals. The following day my guide called the manager at least 3x to speak to him and share the concerns but the manager didn't answer and never returned the call. Thus us another IHG terrible experience with hitel manager! No personal interaction with customers for feedback. Litang itself is a wonderful.and very special place. We loved it there.
Response from Property: Dear guest,Thank you for taking the time to share your candid comments. We are very sorry to hear that your stay was poor. Your feedback is the key to our continued service improvement. We hope you will consider staying with us again if your trip will bring you back to Holiday Inn Express Litang.Yours sincerely, IHG Social Listening Team
Guest User
1 King Standard
Stayed in Jul 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on Jul 16, 2024
The hotel is easy to find, and the surrounding area is very convenient. I would like to especially thank the front desk staff, Basang and Dingzhenbam, for generously upgrading the room. Although the room equipment and facilities are a bit incomplete, there are few paper towels, and the TV cannot be used. But the enthusiasm at the front desk makes up for these shortcomings. It is recommended to stay
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Response from Property: Hello, dear guest, nothing is more touching than a warm encounter on the road of life. Thank you for your support and tolerance, which inspires us to provide better service. If you have any questions or needs during your stay, you can contact the hotel front desk at any time, and we will serve you wholeheartedly. Thank you for your feedback on the hotel facilities. We have been working hard to improve and improve the hotel's facilities and services. We will do our best to maintain and maintain the facilities, and check room supplies and supplies in a timely manner to ensure that we provide you with a more comfortable accommodation environment. We sincerely look forward to your having the opportunity to visit our hotel again. I wish you a happy life and all the best! Holiday Inn Express Guest Care Team
Anonymous User
1 King Standard
Stayed in Jul 2024
Solo travellers
7 review
5.0/5
Outstanding
Posted on Jul 16, 2024
The location is convenient, the room has a living room, an oxygen tank, coffee for breakfast, and professional service!
Original TextTranslated by Google
Response from Property: Dear guests, our service tenet is to provide you with not only a place to stop and rest, but also a warm harbor like home. Thank you for your satisfaction with our service. Xiaozhijia is strategically located in Litang County, which is known as the City in the Sky. It has National Highway 318 at the door, with convenient transportation and pleasant scenery. With 82 stylish and fresh rooms of various types, you can enjoy free Chinese and Western breakfast, free WIFI, free parking, luggage storage, outside laundry and other considerate services when staying here. Each room is equipped with central air conditioning and central oxygen supply equipment to ensure that each room has appropriate oxygen concentration, temperature and humidity. Enjoy comfort and convenience. We sincerely look forward to your visit again and wish you a pleasant journey! Holiday Inn Express Guest Care Team
Fengyoudeguo
1 King Standard
Stayed in May 2024
Couples
22 review
4.2/5
Very Good
Posted on May 30, 2024
The service is very good and the room is large, including an aerobic room. But the breakfast is very average, too few varieties, no noodles
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Response from Property: Dear guest, thank you very much for staying at the Holiday Inn Express Litang 318 National Road and for your praise of the hotel's services and rooms. Nutritious and delicious breakfast has always been one of the features of Smart Hotel. We have always attached great importance to breakfast. We also learned that the catering department is also collecting suggestions from guests, changing and replacing the menu to ensure that it is as good as possible on the basis of combining Chinese and Western. A variety of breakfast options are available to guests. However, due to the natural geographical location of Litang, the altitude is too high to cook noodles, so there is no noodle stall. Please understand. We sincerely look forward to seeing you again. I wish you a happy trip and a smile! Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in May 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on May 29, 2024
To be honest, I really need oxygen when I suddenly reach a high altitude. This room is very spacious and very comfortable. I can feel the strength of the room with oxygen. I recommend it.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you very much for your affirmation of our hotel. I am very excited to receive your recognition. The hotel has 82 stylish and fresh guest rooms of various types, carefully equipped with central air conditioning and central oxygen supply equipment to ensure that each room has a suitable oxygen concentration, temperature and humidity, providing you with a more comfortable stay experience. At the same time, you can also enjoy free WIFI, refreshing bathing, quality sleep, free nutritious breakfast, free parking, bringing a relaxing and pleasant stay experience. We sincerely welcome you to come again and wish you a happy life! Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Jan 2024
Travel with friends
31 review
3.0/5
Posted on Jan 26, 2024
Holiday Inn Express should have uniform service and standard, but this one in Litang is not good. Maybe it is because of the low business in the off-season. It doesn't look like a chain high-end hotel at all! First of all, the front desk staff doesn't feel very professional. It looks more like a hotel opened by their own family. Is this a franchise store? But the service is fine, just very unprofessional. Second, I booked a room with two breakfasts, but was told that there was no breakfast. I would be refunded for breakfast when I check out tomorrow morning. OK, no problem, but they refunded me 20 yuan in cash the next day. Is that okay? Of course I'm OK, no problem. It doesn't matter if I don't refund it. But since I refunded it, you have to have an assessment standard. It's really speechless! Third, the room facilities are still very complete and good, but the oxygen supply equipment is just a decoration. There is no gas when it is turned on, which means that the switchboard is not turned on at all, which makes it uncomfortable to sleep all night! I decisively changed to another one the next day.
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Response from Property: Dear guest, thank you very much for choosing to stay in our hotel and giving us a review. We are sorry that your stay was not satisfactory enough for you. We apologize to you! There are some shortcomings in the hotel service. Xiaozhi expresses his sincerest apologies. Your suggestions are the cornerstone of our hotel's continuous optimization and progress. We will humbly accept them and improve and solve them. The hotel will strengthen the management of employees, carry out regular training, and always provide warm, comprehensive, efficient and professional quality services to the guests. The oxygen supply time of our hotel is from 18:00 the previous night to 8:00 the next day. The oxygen supply is commercial grade and has an oxygen supply effect, but it cannot achieve medical effects. Xiaozhi is deeply sorry for the inconvenience brought to you! If you have any questions during your stay, you can contact the hotel front desk at any time. We will do our best to solve or improve them for you. We will humbly accept and improve the shortcomings, and look forward to welcoming you to stay again and give us a chance to make up for it. I wish you a happy life. Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Jul 2024
Family
11 review
4.2/5
Very Good
Posted on Jul 15, 2024
The altitude is too high and I can't sleep. The hotel environment is pretty good and provides centralized oxygen supply!
Original TextTranslated by Google
Response from Property: Hello dear guest, thank you for choosing to stay in our hotel among thousands of hotels! The hotel is located in Litang County, known as the City in the Sky, with National Highway 318 at the door, convenient transportation and pleasant scenery. The hotel has various guest rooms, which are spacious and bright, with complete facilities. They are equipped with central air conditioning and central oxygen supply equipment to ensure that each room has appropriate oxygen concentration, temperature and humidity. In addition, Xiaozhi recommends that you pay attention to your physical condition when activities in plateau areas, and adjust your itinerary appropriately to avoid physical discomfort. We sincerely look forward to seeing you again and wish you a pleasant journey! Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Jul 2024
Couples
14 review
2.2/5
Posted on Jul 13, 2024
The room is large enough; but there are two drops of oil stains on the sheets and pillows that have not been cleaned; the room smells of oil smoke, which may have been left by the previous resident. The oxygen concentrator may be useless because of the room size or the high altitude of Litang! ! ! ! The symptoms of high reflex were like textbooks. I packed up at 11 o'clock and rushed to Xinduqiao overnight. Litang is beautiful, but if you have high fever, don’t live there! ! !
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry that your stay this time was not satisfactory enough. We apologize to you. Thank you also for your attention and valuable feedback on hotel room cleaning. Room cleaning service is an important part of creating a hotel that guests love. Your feedback will help improve the hotel's overall service and work details. We will continue to strengthen it in the future. Professional training and management of cleaning staff provide every guest with a tidier and refreshing accommodation environment. Since the oxygen supply in our hotel is commercial grade, it has oxygen supply effect, but it cannot achieve medical effect. Xiaozhi is deeply sorry for the inconvenience caused to you and hopes to get your understanding! In addition, Xiaozhi recommends that you pay attention to your physical condition when activities in plateau areas, and adjust your itinerary appropriately to avoid physical discomfort. We will also continue to innovate services, hoping to make your stay even better. We sincerely look forward to seeing you again and wish you a pleasant journey! Holiday Inn Express Guest Care Team
Guest User
2 Double Standard
Stayed in Jun 2024
Other
5 review
1.2/5
Posted on Jun 16, 2024
The facilities are old and the water in the washbasin is very slow and yellow. Hygiene is very poor, the toilet looks like it has never been cleaned The room has a pungent smell My evaluation is still far behind Hanting. It is still third in Litang’s high-end list, and Ctrip doesn’t know how to evaluate it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Holiday Inn Express Litang National Highway 318. We are sorry that your stay did not bring you a satisfactory experience. Our hotel strictly follows the cleaning procedures to clean and inspect the rooms, and regularly performs maintenance and repairs on the hotel's hardware facilities. The water tank in our hotel was only cleaned in early June. The hotel attaches great importance to your feedback and will give it to you as soon as possible. Contact the relevant departments for verification. After that, we will continue to strengthen the professional training and management of cleaning staff to provide every guest with a cleaner and more refreshing accommodation environment. At the same time, if you have any questions or needs during your stay, you can give timely feedback to the hotel front desk, and we will do our best to solve or improve it for you. Thank you again for your valuable comments and we look forward to your stay again. I wish you a happy life! Holiday Inn Express Guest Care Team
Anonymous User
1 King Standard
Stayed in Dec 2023
Couples
7 review
4.2/5
Very Good
Posted on Dec 12, 2023
The room was big, the air conditioner was noisy and not warm. Not very recommended!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at our hotel during your trip to Litang. We are sorry that our air conditioner brought you an uncomfortable accommodation experience during your stay. We will arrange staff to conduct a comprehensive inspection afterwards. In addition to ensuring the normal operation of the machine, we will also ensure that the air conditioner can bring you enough warmth in the cold winter to provide you with a comfortable and quiet rest and sleep environment. During your stay, if you have any questions or needs, please contact our 24-hour front desk in time, and we will do our best to solve or improve it for you. Sincerely look forward to your stay again, and wish you all the best! Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Nov 2023
Solo travellers
4 review
4.0/5
Very Good
Posted on Nov 5, 2023
The room is comfortable, but there are two points of criticism: 1. Nowadays, chain hotels with a budget of more than 100 or 200 have large-screen TVs that can project screens, but this one still has an old 40-inch TV. It can't connect to the Internet and can only watch TV channels. The Internet interface is still stuck in the May Day period. 2. It was 8 o'clock in the morning, and the bath water was not hot yet. I almost froze to death while taking a bath.
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Response from Property: Dear guest, thank you for staying at Holiday Inn Express Litang 318 National Highway and for recognizing the comfort of our room. At the same time, we are very concerned about the TV and bath water problems you mentioned during this stay, and we immediately reported them to the relevant departments for continuous follow-up and improvement. We hope that you can experience our progress during your next stay. We will serve you wholeheartedly and wish you a happy life! Holiday Inn Express Guest Care Team
Guest User
1 King Suite
Stayed in Oct 2023
Solo travellers
101 review
4.5/5
Great
Posted on Oct 30, 2023
The hotel is located on the road, easy to drive in and out, and easy to find. It is better to drive to Qianhu ******* Village, and it is best to walk less on the plateau. Choosing to stay in Holiday Inn Express in a small plateau town is to standardize services and facilities. Facts have proved that the choice is correct. The hotel's hygiene, facilities, services and breakfast are all good. The heating supply is sufficient, especially the Tibetan-style tsampa for breakfast, which I think is more authentic and delicious than those provided by five-star hotels in Lhasa. What the hotel needs to improve is that the signs for the rooms after exiting the elevator are a bit problematic. The room 512 I stayed in was far away from the elevator according to the instructions, and I found a closer route by myself, which shows that there is a problem with the instructions. In addition, the water from the hotel's faucet is very yellow. If the local water quality is like this, it is recommended that the hotel print a notice and post it in the bathroom to guide guests how many minutes they need to wait for the yellow water to be drained before normal use. Finally, the hot water in the hotel is quite hot, which may not be adjusted properly.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for leaving your sincere feelings after staying. It is because of your sharing that we can give more guests a good choice. Xiaozhijia is located in the Litang County, which is known as the City in the Sky. The 318 National Highway is at the door, with convenient transportation and pleasant scenery. It has 82 stylish and fresh guest rooms of various types. You can enjoy free Chinese and Western breakfast, free WIFI, free parking, luggage storage, laundry delivery and other thoughtful services. And each room is equipped with central air conditioning and central oxygen supply equipment to ensure that each room has a suitable oxygen concentration, temperature and humidity. Let you enjoy comfort and convenience. In addition, we will improve and improve the room signs, yellow water and water temperature problems reported by the guest one by one according to your suggestions. Xiaozhi also thanks you for your reminder. It is because of guests like you who are willing to share that we can find problems in our work, get corrections and improvements, and Xiaozhi can do better and better. Sincerely look forward to your visit again and wish you a pleasant journey! Holiday Inn Express Guest Care Team