The Lanesborough, Oetker Collection

We just returned from a fabulous 6 night stay at The Lanesborough and couldn't have been more pleased with our decision to stay there. Every aspect of our stay far exceeded our expectations. The exceptional customer service is certainly in a class all to itself and should be commended. It is a unique experience to feel truly welcome in a hotel and to have any issue or concern quickly addressed in a pleasant, courteous manner. Our room was spacious, very comfortable and immaculately maintained, as were all of the public spaces. Since we visited during the holiday season, the beautifully appointed decorations added a lovely sense of coziness and warmth, which really helped create a festive atmosphere. We definitely hope to return to London and The Lanesborough sometime soon.

A London classic. One of the best by all means. The lobby area is so cosy and warm. The staff are friendly and attentive. The interior is so warm. The bar area is a place that you could sit in for hours without getting bored. Overall it’s recommended, however the room charge is quite expensive.

If you are looking for a proper British experience in an ideal location, look no further. This is the epitome of both luxury and sophistication in London, from the doorman to the dining and to the rooms. The basic room is small but well done, the suites are amazing. The service makes you feel as though you are visiting your manor house.

Very good wedding dinner and stay but lost a mark from us because the Lanesborough spa was really disappointing. The pool and steam rooms were both closed for maintenance for a whole week which was so disappointing. We weren't told about that in advance. When you're paying over £800 per night you have super high expectations so to have basically no spa facilities available was sad. The staff also weren't great at the spa, I pressed the buzzer lots of times for a butler to come to the spa lounge but no one came so I eventually had to walk all the way around to reception. There were very few staff around and they were also quite shy and awkward unlike the excellent butlers and waiters we experienced in the main hotel. I think we should have been told in advance the wet facilities were closed and have some kind of compensation for the lack of those, because it was a big draw of the hotel. It meant in the women's section there was just one sauna and a joint lounge to use. The spa facilities are honestly better at my gym Third Space. Apart from the disappointing spa the rest of the hotel was excellent. All of the food we had was good including at the three course wedding dinner. We got a room upgrade for free on the day which was really nice of them on our wedding day. The room was very large, with lovely views over Hyde park. For us personally the bed was a bit too firm and the pillows much too soft but that's a very personal thing. The butlers were excellent. Sometimes there was a bit of a wait for them to come but sometimes it was almost immediate. Ronald in particular was so helpful and friendly and nothing ever felt like too much. We always felt that they wanted to help and wanted you to have the best time. Ronald and another lady butler also did a great job packing my case. They did it so fast and well organised. They also always did a great job setting up our room properly for dinner with room service with a little dining table and everything. The team of waiters that served us in the Westminster Suite did a great job. Always extremely attentive and on the ball with refills and just alert to you calling them. Food was very efficient and tasty. We met the hotel's cat Lily which was extremely exciting! She is just as beautiful as her surroundings. The hotel dressed up the room for us as we'd gotten married which was nice and they also have us complimentary champagne. We definitely felt looked after the whole stay.