Regal Palace DeRUCCI Resort

Regal Palace DeRUCCI Resort Reviews

Regal Palace DeRUCCI Resort

No. 1 Regal Palace Road, Youtian Village, Yonghan Town, Longmen, Guangdong, ChinaView Hotel Details
Regal Palace DeRUCCI Resort
Regal Palace DeRUCCI ResortRegal Palace DeRUCCI ResortRegal Palace DeRUCCI Resort
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Regal Palace DeRUCCI Resort Guest Reviews

4.8/5
Excellent
2961 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2961)
Positive reviews(2925)
Reviews with photos/video(1494)
Relaxing hot springs(778)
(395)
Close to amusement park(165)
Perfect for kids(140)
Has play area for children(118)
Has an infinity pool(43)
Negative reviews(36)
Guest User
Mountain View Hot Spring King Room
Stayed in 2024年6月
Couples
27 review
5.0/5
Outstanding
Posted on 2024年6月30日
Best place for a hot spring. Breakfast variety can be improved though, it’s been the same for many times
Xiaofeifeifei
Queen Room With Mountain View
Stayed in 2024年1月
Family
10 review
5.0/5
Outstanding
Posted on 2024年1月16日
Have a very good rest in DeRUCCI Resort!Thanks for attentive services! In particular, I would like to thank 燕怡 for upgrading our room free. A few good details: the charging cable can be used directly; wifi can be directly connected in a large range; the private bubble pool was unforgettable. Every employee I saw was in good shape of course.
Response from Property: Dear guests, thank you for choosing us and for your support and love to the hotel. Your satisfaction is the motivation of all the staff of the hotel, and making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly furnished and equipped with free high-speed WIFI, which is the best choice for your travel. It is our pleasure to serve you, and all the staff of the hotel are looking forward to your next visit! Regal Palace DeRUCCI Resort - Guest Services Department
Chung ho
Queen Room With Mountain View
Stayed in 2024年6月
Family
48 review
4.7/5
Amazing
Posted on 2024年7月3日
Location is inside a mountain, nice view. I drove to this hotel, so it's okay, but if you don't drive, better not to choose this hotel, because it's not convenient for you. My son and wife both enjoy staying in this hotel, stylish and new room setting and facilities. There are water park, swimming pool and spring area inside the hotel, you will be no regret to bring your children there to have an unforgettable memory. Will come again and hope they can maintain their good service in the future. Last but not least, if food quality in buffet dinner can be improved, it will be even better.
Tallboy
Valley Villa 7
Stayed in 2023年12月
Family
627 review
4.7/5
Amazing
Posted on 2023年12月25日
Good hotel Good location Will stay here again next time when i come
Response from Property: Dear guest, thank you very much for your stay and appreciation! I am glad that the Regal Palace DeRUCCI Resort can bring you a wonderful time for your trip. Your appreciation has greatly inspired the hotel and is also a driving force for our progress. We will continue to maintain enthusiasm and strive to provide every guest with a homey stay experience. We eagerly look forward to your visit and experience again! Regal Palace DeRUCCI Resort - Guest Service Department
Sanjay Rajendra
Queen Room With Mountain View
Stayed in 2023年7月
Business travellers
4 review
4.5/5
Great
Posted on 2023年7月24日
TRAVEL DESK NEED TO UPGRADE WITH MORE FACILITIES FOR LOCAL TRANSPORTATION AND SIGHTSEEING . FOOD VARIETY NEED TO ADD MORE INTERCONTINENTAL DISHES .
Response from Property: Dear guests, hello! Thank you very much for staying in South Kunshan and giving us valuable suggestions. For your above questions, we will timely feedback to relevant departments for corresponding improvement and treatment. I hope you can continue to pay attention to us and look forward to bringing you different surprises next time. MJiahua Hot Spring Hotel —— Guest Service Department
Guest User
Eleganr Twin Room
Stayed in 2024年6月
Travel with friends
4 review
5.0/5
Outstanding
Posted on 2024年7月29日
Very good. So good
fgwlel
Guestroom (Double Bed)
Stayed in 2024年9月
Family
2 review
5.0/5
Outstanding
Posted on 2024年9月18日
A very good hotel, surrounded by mountains and forests, the air is particularly fresh, the rooms are spacious, bright and clean, the beds are comfortable, the staff are warm and welcoming, and the hotel is surrounded by mountains, as if you are in a sea of ​​​​color. It is great to walk on the colorful bridge at night to watch the golden waterfall. There are also many types of breakfast, with a combination of meat and vegetables, nutritious and delicious. Handmade lantern DIY, fishing competitions, lantern riddles, and car trunk night markets make the Mid-Autumn Festival full of atmosphere. A satisfactory stay experience feels relaxing. Highly recommended. The housekeeper Yu Wen is enthusiastic and attentive
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Saina-maenshengfujian
Mountain View Twin Room
Stayed in 2024年9月
Family
6 review
5.0/5
Outstanding
Posted on 2024年9月17日
Usually, I rarely stay in a hotel twice. This is my second time to Mousse Jiahua. I came here once last year and my family members can't forget it. The front desk upgraded the hot spring room, which is very good, although I didn't have time to soak in the room. It is very considerate to delay check-out until 2 o'clock. The facilities are basically new, and the public areas are very good and clean. The main feature is that there are not many people and it is comfortable. All meals are in the hotel, and the Chinese food is good. The taste of the Western food needs to be improved. My family said they will come again in the future.
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6/9
Guest User
Eleganr King Room
Stayed in 2024年9月
Family
1 review
5.0/5
Outstanding
Posted on 2024年9月17日
During the Mid-Autumn Festival, I had a wonderful time at Nankunshan Jiahua Hot Spring Hotel. The hotel environment is elegant, and the quiet atmosphere makes people relax instantly. The room is spacious and comfortable, and the layout is warm and elegant. The hot spring water is clear and the temperature is suitable. Soaking in it will make you feel tired. The service is also very thoughtful. The housekeeper Yu Wen is warm and friendly, which makes people feel very caring. On the night of the full moon on Mid-Autumn Festival, you can also enjoy the beautiful moonlight in the hotel, adding a romantic atmosphere. I strongly recommend this hot spring hotel, which is full of activities🈵 Worth recommending
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Response from Property: Dear distinguished guest, hello! Thank you for staying at the Muse Resort Nankunshan and sharing your stay experience with us. First of all, I am very glad that you are satisfied with your stay experience in our hotel. Your satisfaction is the biggest motivation to encourage us to keep moving forward. We will continue to work hard to make you have a more satisfactory stay experience when you visit again! Our hotel has a 200-meter ultra-wide landscape waterfall, a colorful glass bridge, a paddling pool, a children's pool, a children's playroom, an infinity pool, a cave hot spring pool, etc., to accompany you in a "Jia" summer! Currently, multiple hot spring pools are open, as well as Chinese and Western food, barbecue restaurants and various delicacies waiting for you to taste, hoping to bring you a different experience. Thank you for your comments, and the Jia people are looking forward to your visit again! Muse Resort Nankunshan - Guest Service Department
Guest User
Mountain View Twin Room
Stayed in 2024年9月
Family
3 review
5.0/5
Outstanding
Posted on 2024年9月17日
I experienced the hot spring activities during the Mid-Autumn Festival, which was really great! Nankunshan Jiahua has a beautiful environment and the hot spring water is comfortable and pleasant. Mooncake DIY, handmade mooncakes, lantern riddles, etc. added to the festive atmosphere. The children had fun and the parents also had a good time. The housekeeper Yuwen's service was considerate and thoughtful. I spent an unforgettable Mid-Autumn Festival here. I strongly recommend everyone to experience this unique hot spring Mid-Autumn Festival.
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Response from Property: Dear distinguished guest, hello! Thank you for staying at the Muse Resort Nankunshan and sharing your stay experience with us. First of all, I am very glad that you are satisfied with your stay experience in our hotel. Your satisfaction is the biggest motivation to encourage us to keep moving forward. We will continue to work hard to make you have a more satisfactory stay experience when you visit again! Our hotel has a 200-meter ultra-wide landscape waterfall, a colorful glass bridge, a paddling pool, a children's pool, a children's playroom, an infinity pool, a cave hot spring pool, etc., to accompany you in a "Jia" summer! Currently, multiple hot spring pools are open, as well as Chinese and Western food, barbecue restaurants and various delicacies waiting for you to taste, hoping to bring you a different experience. Thank you for your comments, and the Jia people are looking forward to your visit again! Muse Resort Nankunshan - Guest Service Department
Anonymous User
Eleganr Twin Room
Stayed in 2024年9月
Business travellers
1 review
5.0/5
Outstanding
Posted on 2024年9月16日
The high rating of this hotel attracted me to come and experience it in person. From the moment I stepped into the hotel, surprises followed one after another. First of all, the warm and friendly housekeeper U made us feel comfortable. She patiently and meticulously introduced the hotel's facilities and services to us, always smiling and not bored. In the end, she also changed us to a more ideal room, showing a high level of professionalism, which is admirable. The room is well laid out, spacious and clean, with a wide view. You can enjoy the tropical scenery by opening the balcony door. The sunshine and natural scenery during the day are refreshing, the sunset in the evening is beautiful, and the tranquility at night is romantic. The hot spring area is even more fascinating. The cave hot spring is a highlight of the hotel. With the infinity pool, every place seems to be a natural location, and it is easy to shoot movie-like pictures. Whether it is a business trip or a family vacation, the Mousse Jiahua Hotel is the best choice.
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6/9
Response from Property: Dear distinguished guest, hello! Thank you for staying at the Muse Resort Nankunshan and sharing your stay experience with us. First of all, I am very glad that you are satisfied with your stay experience in our hotel. Your satisfaction is the biggest motivation to encourage us to keep moving forward. We will continue to work hard to make you have a more satisfactory stay experience when you visit again! Our hotel has a 200-meter ultra-wide landscape waterfall, a colorful glass bridge, a paddling pool, a children's pool, a children's playroom, an infinity pool, a cave hot spring pool, etc., to accompany you in a "Jia" summer! Currently, multiple hot spring pools are open, as well as Chinese and Western food, barbecue restaurants and various delicacies waiting for you to taste, hoping to bring you a different experience. Thank you for your comments, and the Jia people are looking forward to your visit again! Muse Resort Nankunshan - Guest Service Department
Guest User
Eleganr Twin Room
Stayed in 2024年9月
Family
1 review
4.8/5
Amazing
Posted on 2024年9月15日
Avoid staying during holidays, there are few people. The housekeeper uu is very considerate to upgrade the garden view hot spring room. The room has a good view and is close to the hot spring area and the children's water play area. There is an independent pool and no water restriction. I am very satisfied. The service attitude of the hotel staff is very good. It feels like home. When playing in the swimming pool and hot spring, they will also take the initiative to send tea. The water in the hot spring and swimming pool is very clean. There will be tea and clean towels next to it. This experience is very good. In addition, even if there are few people, you can see the hot spring pool changing water the next morning, so it is very safe to soak~ Because there are few people on non-holidays, basically you have the swimming pool and all the hot springs to yourself. That feeling is simply amazing. It is strongly recommended to travel off-peak! The only thing that I think is not good enough is that because of the bad weather, the water temperature of the constant temperature swimming pool and the infinity pool is relatively low, and the water in the children's playground is very shallow and cold. These places can't be played to your heart's content. In addition, the indoor children's playground is a bit small. But overall, I am very satisfied with this stay. It is suitable for a slow vacation. I will come again off-peak next time~
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6/7
Anonymous User
Eleganr King Room
Stayed in 2024年9月
Couples
15 review
5.0/5
Outstanding
Posted on 2024年9月9日
Room: The front desk upgraded the room for free, with a hot spring bath and a mountain view. The hygiene is very good, the room is spacious, the layout is well designed, and it is very comfortable. Hot spring: There are many hot spring baths in the public hot spring area, the hot spring water is very clear and clean, and the mountain view is also beautiful. The cave hot spring is even more unique and worth experiencing! Meals: Breakfast is a buffet with rich variety and good quality. The taste is very suitable for Cantonese people. Service: The waiters are very friendly. They will take the initiative to greet the guests when they see them, and the service is also very considerate. In short, the experience is very good and worth recommending!
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6/9
Response from Property: Dear distinguished guest, hello! Thank you for taking time out of your busy schedule to share your stay experience. I am very happy that you have left a wonderful memory at Jiahua Hot Spring Hotel. We will continue to update our service standards so that all guests who come to the hotel can feel at home. Check-in experience, I believe we can do better. Finally, thank you again for your support of our hotel. I wish you a happy family and a happy life! Nankunshan Musi Jiahua Hot Spring Hotel - Guest Service Department
Anonymous User
Mountain View Hot Spring Twin Room
Stayed in 2024年8月
Family
22 review
3.1/5
Posted on 2024年8月9日
I really don't understand how the hotel got a 4.8 rating. Is Nankunshan Jiahua Hot Spring Hotel the same group as Baishuizhai Jiahua Hot Spring Hotel? ! If so, why is the hotel decoration so perfunctory? The hotel decoration quality is as simple as the decoration quality of the apartment hotel, but the charges are the same as Baishuizhai Jiahua Hot Spring Hotel... I am also an old customer of Jiahua Hotel. The first time I experienced Nankunshan Jiahua Hot Spring Hotel, I felt really bad. Although the hotel has been open for two years, the room decoration smells very strong. You can smell it as soon as you enter. It is not friendly to friends with allergies. The hair dryer in the room is also rubbish. It is very difficult to dry your hair without power. The hair dryer head is also unstable. I asked the waiter to change it and he said that this hair dryer is the safest and will not explode. Some customers blow their hair for an hour and it is easy to heat up and explode. I want to ask which customer will blow their hair for an hour! ! ! The teacup for making tea in the room is not cleaned. When you open it, there are tea leaves left by the previous customer (Figure 7). In addition, the hotel should summarize and improve the quality of supporting facilities instead of finding various reasons. And the room phone is just a decoration and can't be used at all. Every time I called for service, I had to use my cell phone to call the hotel. The hotel also had a power outage, so I had to use my cell phone to light up at night... This is the first time I've encountered a power outage in a hotel like this! The hot spring pool was also perfunctory, small and not very diverse, and there was a glass swimming pool that was also very dirty. There were many people at the buffet dinner at 7 o'clock, and many ingredients were taken away and would not be served again. The same was true for the buffet breakfast. The breakfast ended at 10:30, and many things were gone by 10 o'clock, and they would not be added. There was no hot milk... In short, I had high expectations for this place, but the experience at Nankunshan Jiahua Hot Spring Hotel was very bad, and I will not come again!
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6/14
Guest User
Lake View Hot Spring Twin Room
Stayed in 2024年8月
Family
12 review
4.5/5
Great
Posted on 2024年9月1日
A new hotel, the overall feeling is quite good, but the hotel room is far from the elevator. After going out, I feel that the elevator is 1-200 meters away from the hotel room (this is quite tiring 😓). In addition, the evening buffet is a bit hard to describe (there is a lot of room for improvement)
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