Hotels Near Vermont / Beverly Station in Los Angeles

At ten o 'clock in the morning, the attendant knocked on the door and asked if we needed to check out and clean the room. This will wake us straight from sleep. When we needed an extra bottle of mineral water, we were told that the check-out time was only ten minutes away, so we could not be provided with extra water.

The room was clean and comfortable for sleeping; the staff was friendly; we enjoyed the pretty deck for outdoor lounging. But so many things were broken: the wifi didn't work (the nice manager gave us an upgrade); the TV controls didn't work; the pool heater was broken so the water was freezing; and the espresso machine at the beverage stand was broken 4 of our 6 days. Way too expensive for such flawed facilities! The worst thing was the location: it is in an ugly desolate area of huge corporate buildings with flashing neon ads and 10-story booze ads, next to big fast roads and parking lots and piles of garbage, no retail, no green space or art, few restaurants and no street life except for the many men lying on the sidewalks, mostly not bothering us, but a couple of them scary. We came for a conference and decided to add on 3 nights - a mistake. When we read the location was ”downtown LA,” we imagined coffee shops and stores and public art; we didn't realize we'd be in an ugly corporate dystopia.

Could easily be zero stars. Original room was 93 degrees upon check in, the air conditioning unit was poor by anyone's standard, we asked to switch rooms. They did not offer to come get our bags, or move us to a new room so we brought our luggage back down to the front desk. We were then given a second room. Again, no offer made to accompany us and see if the new room was up to standards. This room was 92 degrees upon entry. After a second phone call, they sent up staff to change the filters on the AC unit. That team told us the AC was functioning well and blowing cold air (it was blowing cold air as if you had a few ice cubes in your mouth and blew on my neck) and to use the blackout curtains (after a sort of condescending explanation of what blackout curtains do) and give it some time for the AC to work. We went out to dinner for about two hours and came back to a nice cool 87 degree room. We once again took our belongings back downstairs. We were then told by the front desk staff that since we booked a room with a king size bed all of those rooms faced the sun and would all have similar problems (why would that be an acceptable answer?) and they could do nothing more for us since they accommodated us once already. I had no idea their idea of accommodating someone was to put them in a room with the same problem that the previous room had but what do I know, I am not in the hospitality industry. We were then told that the hotel was completely booked so no further ”accommodations” could be made. We asked for a refund and this is the first time they reacted with some conviction, they were happy to let us leave. Must be nice to be able to turn away business. At no time were there any apologies, any remorse, just matter-of-factly let us leave. My wife and I don't argue or yell, we never feel its worth it, but we left angry and hotel-less on a Saturday night in Los Angeles. We scrambled to find a new hotel but the damage was done, they took our entire Saturday away from us, which no refund could ever compensate for, they temporarily took our joy to be in town on our own as we are parents and do not get much time away. We did take our business elsewhere, to a Hilton, they seem to understand that to relax you need a room that is slightly cooler than a sauna. We were able to salvage the remaining days of our trip. Also the elevators at the Freehand are old (charming?) and constantly in use because of the rooftop bar so it took us waiting for a few packed elevators to get up and down to the hot AF rooms which probably added to our level of frustration. But it was mostly the Sahara like environment of the hot room. Did I mention the rooms were hot? Also maybe use a free hand to open a book on what hospitality looks like, I think your staff may be surprised. (see what I did there?)

Location - located on Figueroa Street across the street from the USC campus. Proximity to USC is the biggest winner for this Radisson. Accommodations - The lobby was basic, one story with a small front desk and small pool antey. The gym was basic with 2 treadmills and 2 ellipticals and weights up to 35 OK lbs.. The rooms are decent size and well maintained with nice decor. The bathrooms can stand to be updated though. Service - The front desk folks are OK but the hotel policies really bring it down overall. We stayed at the hotel during move in week and weekend (5 days 4 nights) but were not given a water bottle like everyone else, that was weird. We received some Amazon boxes while there and were charged $5/box after the 3rd box but were not told in advance from the hotel that they would charge us, so they basically held the packages I ordered for my daughter's move in hostage.

Hotel closed to Universal studios, walking around 5 minutes. Great room, clean. The only bad was check in time waiting too long. We were arriving 12 pm and we had to waiting till 4 pm to get our room.

Great place near the airport. Really enjoyed our stay, shuttle was also prompt. Strange that there’s no kettle but the water dispenser and lemon water was such a great touch! Loved the service as well. Breakfast was pretty decent too with some hot food. Gym and pool were ok

I stayed in the four points by Sheraton while visiting LA. The hotel was nice and the staff were very friendly and helpful. The hotel is right by the LAX airport also. The deposit was 350$ and you have to pay 50$ for overnight parking in my opinion thats outrageous. I ended up getting my deposit back pretty quick. I chose this hotel being that it was a decent price but having to pay the extra 50$ for parking made it pretty pricey and had me thinking I could of stayed at a nicer hotel for the price I payed in total.

Since I personally like to drive myself, I attach great importance to the parking issue, so I will choose parking that is convenient and free. The most important thing is safety! The room is clean and tidy, and quite quiet! There are omelettes for breakfast! The room service aunt is super enthusiastic and heartwarming! worth!

Recently stayed for 5 nights and chose this hotel after reading reviews on comparative hotels in LA (I researched a lot!), which all seemed to be mixed but this looked more consistently positive. I was very happy with the hotel, which I’d class as a strong mid-tier option. Positives - modern and new - room was spacious and clean - location suited us as we had a car to drive around and visit universal, Disney, the coast and West Hollywood (anywhere you go in LA requires a lot of driving and traffic) - plenty of car park spaces - parking rate per night ($12) was very reasonable given many charge $25-50 - room rates seemed competitive and included breakfast - gym and pool options, both clean and modern Negatives Non really, could do with a toaster machine to save queuing for a couple of minutes in the morning and the selection isn’t huge but nothing major. All round a great choice and I’d happily stay again.

The K mattress & pillows were very comfortable. The room was very spacious & quiet. Cynthia from front desk was very accommodating for my request & had a great stay. The staff were friendly, courteous & efficient. The gated covered parking came in handy for the storm & I appreciate they have 3 well functioning luggage carts for guest use. Gateway Towne Center is within walking, 1 block to Best Buy, Marshalls, etc.