Guest User
May 19, 2025
The hotel has a great manager, but its facilities and rooms are absolutely atrocious! So bad that we decided not to stay (was at the property for around an hour), booked another hotel for the night.
Note: Hotel refused to refund fee despite minimal standard listed below.
This hotel does not deserve the 5 stars as it’s rated. Its facilities have not been refreshed for many years. The following issues were observed:
1. Air con was not cold at all
2. TV reception was extremely poor
3. No slippers, and when requested, slippers were flimsy ones you would get at a 3 star hotel
4. Entire room smelt mouldy, and towels were wet on touch
5. Toilet was not clean.
6. Bugs in the room, leading to several mosquito bites within a few minutes of entering the room
7. Towels were not white (off yellow/grey)
This is by far the worst experience at a so called 5 star hotel.