Hard Rock Hotel Madrid Reviews

Response from Property: Dear guest,Thank you for sharing your feedback with us.We’re truly sorry to hear that parts of your experience were uncomfortable. We understand how challenging it can be to manage luggage when arriving, and we regret any inconvenience caused. Although the main entrance does include stairs, we do have an elevator available at our secondary entrance, just a few meters away. Our team is always available and happy to assist with luggage or anything else you may need, please don’t hesitate to ask.Regarding the air conditioning in the room, we’re sorry to hear it caused discomfort and appreciate you bringing this to our attention. We have shared your comments with the relevant teams to evaluate possible improvements.Thank you again for helping us improve, and we hope to have the opportunity to welcome you back in the future. Kind regards,Star Service

Response from Property: Dear Guest,Thank you so much for your wonderful review! We're thrilled to know that our location was convenient for your travels and that you found it easy to get around Madrid, whether by train, taxi, or on foot.It’s also great to hear that you enjoyed the nearby dining options as well as our own restaurant and room service. We're especially happy to know that your room was spacious, comfortable, and spotless — just as it should be!We look forward to welcoming you back for another fantastic stay.Best regards,Star Service

Response from Property: Dear Guest,Thank you so much for your amazing feedback! We’re truly honored to have been your first Hard Rock Hotel experience, and we’re thrilled to know it exceeded your expectations.It’s great to hear that you enjoyed our unique design, the spacious bathroom with a powerful rain shower, and the comfort of our beds. We're also happy you liked the scent and feel of our amenities, we carefully select them to enhance your stay.We’re delighted that you felt comfortable throughout your 3-night stay and that you found the experience to be great value. We can’t wait to welcome you back for more unforgettable moments in Madrid.Best regards,Star Service

Response from Property: Dear guest, Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid. We are pleased to know that the attention from the staff as well as our breakfast, the size and cleanliness of the rooms met your expectations. It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards, Star Service

Response from Property: Dear Guest,We hope that you could enjoy your stay in the city.Thank you very much for choosing Hard Rock Hotel Madrid and for taking the time to share your feedback. We are glad to know that you appreciated our breakfast, amenities, and service.We are sorry to hear about the noise and ventilation issues you experienced in your room. Your comments have been shared with our maintenance and operations teams to review and take corrective actions where necessary.We hope to have the opportunity to welcome you back in the future.Kind regards,Star Service

Response from Property: Dear Guest,Thank you very much for sharing such a detailed review of your stay with us. We are delighted to know that you enjoyed your upgraded room and found it spacious, stylish, and comfortable. It is great to read that you also appreciated our in-room entertainment options, including the turntable and guitar service, which truly reflect the spirit of our brand.We are glad our location was convenient for your visit, with easy access to Atocha Station, the main museums, and the lively neighborhoods nearby.We hope that you could enjoy your stay in the city and we look forward to welcoming you back in the future, so that you can also experience our pool, bar, and restaurant.Kind regards,Star Service

Response from Property: Dear guest,Thank you so much for choosing Hard Rock Hotel Madrid for your short stay, and for sharing such a wonderful review.We’re thrilled to know that everything met your expectations, from the comfort of your room and the design of our facilities, to the gym and the outdoor spaces. But above all, it means the world to us that the service from our team stood out as the highlight of your stay. Your kind words are the best reward we could receive!We’ll make sure to share your comments with the entire team, and we hope to welcome you back very soon for another fantastic experience.Kind regards,Star Service

Response from Property: Dear Super Star, Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid.We are pleased to know that the location, the attention from the staff, and our amenities made your stay a memorable one. It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards,Star Services

Response from Property: Dear Super Star, Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid.We are pleased to know that the location of the hotel as well as the space of the rooms and our facilities met your expectations.It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards, Star Service

Response from Property: Dear Super Star, Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid.We are pleased to know that the attention from the staff as well as the facilities and the gastronomic offer was of your liking.We hope to see you again soon!Kind regards, Star Service

Response from Property: Dear Super Star, Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid. We hope that you could enjoy your time in the city.We are happy to know that the location of our hotel as well as our rooms made your experience a memorable one.On the other hand, we are sorry to know that the our bottle of water policy didn´t met your expectations. Do not dobt that we will let the respective department know about your comments in order to improve our services.We hope that you could give us a second oportunity and visit us again soon!Kind regards, Star Service

Response from Property: Dear Rock Star,First of all, we would like to thank you for choosing Hard Rock Hotel Madrid to spend a few days in the city.The whole band is very grateful to have received such a detailed and positive review. Our main goal is to make your stay a memorable experience, and we are glad to know that we achieved this during your visit. We're especially happy to hear that our team was helpful and accommodating throughout your stay, we’ll make sure to pass on your kind words to Alejandro, Alberto, and Adrián. Recognition like yours is truly appreciated and keeps us motivated to keep rocking every day!It’s great to know that you enjoyed both of our bars — in the lobby and on the rooftop — and that you found the drinks to your liking. We're also happy that your room was comfortable and cleaned daily, as cleanliness and guest comfort are top priorities for us.We take note of your comment about the sink being outside the bathroom, our rooms are designed with an open-plan concept, though we understand this may not suit everyone’s preferences.Thank you as well for defending our location! We’re thrilled that you discovered so many local gems nearby, including Panadería just across the road, Bar Argumosa, and Orisha for meals, as well as the vibrant Antón Martín neighborhood. Your tip about Lavapiés station is very valuable too, we’re sure future guests will appreciate your insight.For us, it has been a real pleasure to have you as a guest. We truly hope to welcome you back again soon for another unforgettable experience in Madrid.Yours sincerely,Star Service

Response from Property: Dear Guest,Thank you for your kind words! We're happy to hear that you enjoyed our unique decoration style, convenient location, and the quality of our facilities.It’s great to know that our proximity to the train station and Madrid’s main attractions helped make your stay even more enjoyable.We look forward to welcoming you back to Hard Rock Hotel Madrid soon!Best regards,Star Service

Response from Property: Dear Guest,Thank you for sharing your experience with us! We’re pleased to hear that you enjoyed our convenient location, friendly staff, and our varied breakfast selection — we put a lot of care into starting your day right.We also appreciate your feedback regarding the room size, and we’re glad that despite this, the cleanliness and facilities met your expectations.Overall, we’re happy to know you left with a good impression, and we hope to welcome you back soon for an even better stay!Warm regards,Star Service