Canopy by Hilton Madrid Castellana

Canopy by Hilton Madrid Castellana Reviews

Canopy by Hilton Madrid Castellana

Plaza Carlos Trías Bertrán 4, Madrid, Community Of Madrid, 28020, SpainView Hotel Details
Canopy by Hilton Madrid Castellana
Canopy by Hilton Madrid CastellanaCanopy by Hilton Madrid CastellanaCanopy by Hilton Madrid Castellana
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Canopy by Hilton Madrid Castellana Guest Reviews

4.2/5
Very Good
136 review
Verified reviews
Location4.3
Amenities4.2
Service3.9
Cleanliness4.5
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All reviews(136)
Positive reviews(34)
Reviews with photos/video(13)
Awesome stay(9)
Clean and tidy(7)
Awesome rooms(7)
Convenient location(6)
Awesome amenities(5)
Delicious breakfast(5)
Easy to get around(5)
Negative reviews(2)
Guest User
King Room
Stayed in Sep 2023
Couples
3 review
4.5/5
Great
Posted on Oct 15, 2023
Excellent hotel with 10/10 facilities, short walk to the metro and train station. Enjoyed the gym and the lovely big rooms. - great shower and very clean. Would Definitley return next time I’m in Madrid, takes less than 20 to get into town. Lovely staff at the bar and cheap beer.
Hiu Gai Angela
Queen Room-Accessible
Stayed in Sep 2024
Couples
2 review
2.5/5
Posted on Nov 30, 2024
So so. Only thing we like is the breakfast
Guest User
Family Guaranteed Connecting Room
Stayed in Jul 2023
Family
4 review
3.5/5
Posted on Aug 26, 2023
The facilities are very nice with comfortable beds and pillows. Clean and neat. Breakfast is basic and ok but not changed a single thing for all the 3 nights we stayed.
B.Y
Family Guaranteed Connecting Room
Stayed in Nov 2023
Family
7 review
4.7/5
Amazing
Posted on Jan 1, 2024
Location far from the main shopping area but good thing that it is near to the Stadium and nearby got metro around. Easy to travel around.
Anonymous User
Queen Room-Accessible
Stayed in Sep 2023
Family
3 review
3.7/5
Posted on Oct 14, 2023
Clean and neat hotel, but with few services. There’s no glass door at the bathroom On the other hand, no complementary water at the room. There is one bottle, and the customer has to fill it out by itself. There is Nespresso coffee machine
Helen
King Room with City View
Stayed in Feb 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Apr 27, 2023
I LOVE this hotel! The decoration is very fashion and location is good, can walk to a big shopping mall in 10 mins.
6/7
Guest User
Family Guaranteed Connecting Room
Stayed in Oct 2023
Travel with friends
10 review
5.0/5
Outstanding
Posted on Jan 7, 2024
Convenient location with many shopping and food options available.
Jon Barfoot
King Room
Stayed in Sep 2022
Travel with friends
24 review
3.5/5
Posted on Oct 31, 2022
The hotel is well located near the massive underground metro complex of Dos Ministerios, which is where the good news ends. The hotel suggests a boutique individualised experience, but in reality it’s just a makeover with a global blandness underlying it. Breakfast was only adequate for a hotel with the pretension of charging this tariff. The staff were arrogant and unhelpful on a range of issues which required a different, more individualised approach. “Computer says No” responses tend to derive from cultures that are monolithic and resistant. There are many good hotels in Madrid. This has yet to earn its place amongst them. It has a touch of the “Abercrombie&F” brand culture about it. Purposely exuding “too cool” like a dismissive white privileged preppie.
Guest User
King Room
Stayed in Feb 2025
Couples
9 review
5.0/5
Outstanding
Posted on Mar 24, 2025
It is very close to the Bernabeu Stadium. Just turn right when you go out. It is very convenient. The hotel is also very new and the environment is very good. I recommend it.
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Shanzhongheshi_
Room with Two Double Beds
Stayed in Jan 2025
Couples
13 review
5.0/5
Outstanding
Posted on Feb 23, 2025
The room is very clean. The bed and pillows are very comfortable. It meets the domestic five-star standard. The breakfast is especially great. I accompanied my boyfriend to the Bernabeu Stadium to watch the Real Madrid game. It is very close to the stadium. It is within a ten-minute walk. It is very convenient. There are British Palace Mall and many shops around to meet shopping needs. Recommended
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Guest User
King Room with City View
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 25, 2024
A very satisfying trip. The hotel check-in was very smooth, the breakfast was excellent, and the transportation was very convenient. It was right next to the headquarters Picasso and the Bernabeu.
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Anonymous User
Room with Two Double Beds
Stayed in Sep 2024
Travel with friends
4 review
4.1/5
Very Good
Posted on Jan 5, 2025
Convenience is the main attraction. 5 minutes to the left is the British Palace, 5 minutes to the right is the Bernabeu Stadium and Metro Line 10. The hotel restaurant is worth recommending, and the chef should have studied Chinese cuisine.
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Guest User
Room with Two Double Beds
Stayed in Sep 2024
Travel with friends
11 review
3.2/5
Posted on Oct 13, 2024
Overall a very average hotel. The service is also quite unique. We can speak Spanish. Whether on the phone or at the front desk, the staff insisted on using English during many communications. The most embarrassing thing is that as a service industry, its laundry room only exists from Monday to Thursday. When I go on Fridays and weekends, I can only go outside to find the laundry room. And there is never any mention of laundry among the services provided on the hotel's website! I highly doubt they are deceiving consumers.
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Guest User
Room with Two Double Beds
Stayed in Jan 2025
Family
2 review
3.2/5
Posted on Feb 8, 2025
The room was clean. We were a family of four and couldn't get a twin room. Then we booked another one. The waiter was really picky. Be sure to pay attention when booking.
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Wchen2015
Queen Room-Accessible
Stayed in Jun 2024
Family
37 review
3.2/5
Posted on Jul 14, 2024
This is the first time I have come across such a bad Hilton Hotel. The facade is hard to find. It takes half a day to check in. The efficiency is too slow. The equipment in the room is outdated. There is not even a bathtub. The shower is not blocked. The toilet paper is soaked. The washbasin is small and low. It is difficult to avoid touching the basin with the towel. The taxi cannot enter the hotel gate. It is not suitable for a hotel that costs nearly 300 euros a day. The price-performance ratio is low. Bad review.
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