"Great location but that is about all. Our room was like a prison cell, shower area was disgusting! And you would be very lucky if you had a hot shower in the morning also you could only use shower as hand held as no bracket! Stayed 11 days and only had 2 hot showers in all that time! Did complain but was told that because it was cloudy the day before the water tanks hadn't warmed the water HUH!! What an excuse. No wifi unless you sit by the pool Go cheap you certainly get what you pay for"

"Room with Jacuzzi not to be missed, modern and refined decoration, spacious room. Terrace with Jacuzzi and sea view (attention building under construction to take into account even if it does not obstruct the view). Impeccable cleanliness, very friendly common place, always free deckchairs. Small restaurant with low prices and open all day. All this not far from the hustle and bustle of Malia. Honestly excellent value for money."

"Can't understand negative reviews....fantastic hotel,clean rooms and public areas cleaned daily, comfortable beds, blackout curtains (missed breakfast a few times)! Large fridge, wardrobe with plenty of hangers. Breakfast has plenty of choices. Lovely pool area all in all a great hotel in a good location and excellent value for money. Will definitely return."

"rooms very basic but nice enough we didn’t use the cooking equipment though slight cleaning issues such as a dirty pillow given to us and we had to buy our own toilet roll after one roll used but not the end of the world staff were lovely and food is amazing as well as drinks 2 for €8 for happy hour is good pool was great enough sunbeds easily didn’t have to worry about getting a bed bare in mind we are a group of 8 18 year olds and drinking i seen bad reviews on the security not liking young drinkers however this was not the case what so ever for us dimitri is honestly so lovely he helped us check in and looked after us all week aslong as we wernt too loud there was no problems one night we had a drunken issue and he helped everyone out so much he came and said bye to us when leaving and joked with us every night just warning there is around a 5-10min walk from the drop of area which is fine great restraunts near by"

"Pleased with the experience here at the The Sarpidon. I found it to be very clean, friendly and as a solo traveller( 3rd time in Crete) , the clientele is made up of plenty of frequent visitors who were wonderful to meet and chat too. The lovely Anne and Peter, Jane and Michelle and the hilarious Marie from Ireland - in promise I will return the glass 😇. The rapport the staff have with visitors is priceless. You could have paid 10 times the cost and still not received the attention and friendliness that I feel I had received here . Apologies to Dora who had to chase me down the street because I forgot to pay for my last snack - 100 m sprint better than an Olympic event. So sorry Dora 🙏. Won’t happen again 🫣. Situated right in the centre of Old Malia, close to a very convenient travel route that can take you from one end of the island to the other, with buses coming every 20 minutes. Take a walk out of the west exit of hotel and you find yourself in a delightful and quaint Old Village of Malia , rich in historic buildings, some converted into stunning restaurants and picture postcard beautiful streets. Sarpido also offers delicious meals and drinks reasonably priced and plenty on offer . The beach is in walking distance about 400 m or so but the beach on Malia is squeezed with so many sunbeds you’re near on top of each other - preferred the lovely cove at Hersonnisos 24 or around the pool the days I wasn’t off exploring. Sarpidon is ideally situated, surrounded by a stunning backdrop of mountains yet has everything you need for a memorable, relaxing holiday . Highly recommend. Keep Euros and change . Much preferred than card ."

"Please read this before booking this hotel! To begin with, the hotel is very clean and well maintained. The pool is spotless and pleasant to spend time in and around. The area around the restaurant and pool is also a big plus. However, the first thing you are met with at check-in is a tourist tax of €70 for a seven-night stay. This came as a surprise because it is a significant amount of money that could have been spent on many other things during the holiday. We then asked about pool towels and were told that they could be “rented” for €5 per person. The towels were very worn out and faded. They were not replaced or washed at any point during the week, which meant they became quite dirty by the end of our stay. All of the pool towels were different colours, brands and styles, and they clearly looked old and heavily used. Personally, I got the impression that they were towels left behind by previous guests and that the hotel now charges guests to use them. If the towels were considered dirty when returned, there was also an additional cleaning fee. For €5, I could have bought a brand-new towel in a local shop. At a four-star hotel, I expected pool towels to be provided as part of the service. There were many small things that, together, created the impression that the hotel is more focused on making money than providing good service. For example, at a four-star hotel I expect at least shampoo and conditioner to be available in the room. They do not have to be luxury products, but there should be something. There was nothing, so we had to buy our own. The minibar was also completely empty. And the WiFi didn’t really work so well up in the rooms, but it was ok in the poolarea. At the pool area, guests are not even allowed to bring their own bottled water if it was purchased outside the hotel. I understand not allowing outside food or snacks, but water should be an exception. The exact same bottle of water costs around €0.80 in a nearby shop but €3 at the hotel. In addition, you are not allowed to use the sun loungers that are placed in the water unless you buy something from the hotel bar. Again, this is another small thing that contributes to the feeling that the hotel is more profit-driven than guest-focused. At many other four-star hotels, for example in Turkey, I have never experienced anything like this. The biggest issue for us, however, was how incredibly noisy the rooms are. We stayed in a standard room and could hear our neighbours talking and showering. Every sound came through the walls. The hotel attracts many young guests who party at night and return late, which meant that we woke up several times every night because of noise from the corridors and nearby rooms. On top of that, the housekeeping staff started cleaning rooms and corridors at around 7:00–8:00 a.m., waking us up once again. We did not sleep through a single night during the entire week, which is very disappointing when you are trying to relax on holiday. The food"

"The family r amazing 10/10, clean garden lovely 2 pools bar lovely food stunning breakfast lovely fresh only thing I would say thy need the fruit covered like the bread cleaning bedding every two day we was in room. 115"

"FATE ATTENZIONE PERSONALE POCO TRASPARENTE E SCORRETTO Ti costringono a pagare servizi extra non dovuti e già inclusi nel pagamento complessivo: Aria Condizionata (8€/giorno) e Cassa Forte (2€/giorno). Anche la tassa di soggiorno, inclusa chiaramente nel pagamento di Booking, era inclusa e ci è stata fatta pagare due volte, senza ricevuta. Leggo tra le recensioni che il mio non è il primo caso: a quanto pare fanno i furbi. Per questi servizi è possibile ottenere un rimborso, in quanto il consumatore ha ragione e anche a detta del servizio clienti Booking è presente un irregolarità. PAGAMENTI POCO CHIARI I servizi extra sopracitati, ti invitano a pagarli in contanti, evidentemente per non pagare tasse. La scusa era il POS non funzionante. Dopo aver insistito per pagare con la carta, magicamente è spuntato un POS funzionante nascosto sotto al bancone. CAMERA Camera essenziale. L’angolo cottura, se così si può chiamare, è fatto di un solo fornello elettrico, non sufficiente. La carta igienica, e l’occorrente per lavare i piatti devono essere comprati dal cliente. STATE ALLA LARGA ———————————————————————— BEWARE UNTRASPARENT STAFF You are forced to pay for extra services that were already included in the total booking price: Air Conditioning (€8/day) and Safe (€2/day). Even the tourist tax, clearly listed as included in the *********** payment, was charged again. Reading other reviews, it seems I’m not the only one: this appears to be a recurring issue. *********** confirmed that the customer is right and acknowledged the irregularity, making refunds possible. UNCLEAR PAYMENT PRACTICES These extra services were requested in cash, with the excuse that the card terminal was “out of order.” After insisting on paying by card, a perfectly working POS machine suddenly appeared from under the counter. Highly suspicious behavior. ROOM CONDITIONS Basic room. The so-called kitchenette consists of a single electric burner — not enough to cook anything properly. Toilet paper and dishwashing supplies must be purchased by the guest. STAY AWAY."

"Overall the hotel is lovely and clean, and the majority of the staff are lovely. It was just a shame that the woman who I believe may be a part owner was incredibly rude. She was always very blunt and dismissive, and never smiles. On our last day, when our taxi arrived she entered our room and got really angry at us, ordering us out, telling me “give me the key, give me that bath mat, give me that towel” and being very rude and hostile saying we had to get out now. We also had a poor experience with the cleaner, who came in our room when we were all fast asleep and continued to clean around us, very loudly and opening the curtains, we also found her to he very rude. It is a shame they were so hostile, because other than that all the facilities were amazing, food and drinks at the bar were great. Mike the security guard was absolutely amazing, so friendly and he really did his job to a T, cannot thank him enough for everything he did. I would recommend staying here, i would just be cautious of treading on their toes!! The aircon is also not great, in 3 different rooms it was leaking and barely even noticeably on so that was also a down side. €9 a day to waft hot air around the room😔"