"Do not stay here unless you want your money stolen. We confronted the woman at reception only to be told that it must’ve been one of our friends who didn’t have their money stolen. They purposely don’t steal from one person so they can frame them. Just save yourself the hassle and don’t stay here."

"Stayed here with a friend in June and absolutely loved it. The room was big, super clean, and had a private balcony with an amazing sea view—waves, stars, even a little chapel on an island. Total peace and privacy. We slept with the screen door open every night—no bugs, no AC needed: just the sound of the sea. The fridge was convenient, and in the pool bar drinks and meals are available. Staff was lovely, even served us a late meal when we arrived around midnight. Parking was easy, and it’s a great base for visiting spots like Sissi and the Minoan ruins. After exploring, we’d relax by the pool or garden—no loud music, just sea breeze. Malia’s restaurants are close by, and at walking distance. Just a small wish? A couple of hooks in the bathroom and a luggage stand would be handy. But that’s just nitpicking—this place is a gem."

"From the moment we entered the hotel it took us 15 minutes to even see a member of staff. When the manager came down to check us in he was EXTREMELY rude to the point I genuinely thought he could be putting on some sort of act or joke. I was there with 5 male friends and from the get go he began immediately insulting us and when we asked what his problem is he let us know he’s more than happy to immediately kick us out and keep our money. His attitude and behaviour was abysmal and by this point all we had done was walk into the hotel and wait ages to see someone. When anyone of us would attempt to speak to him he would tell us to “shut up or leave” and this was still whilst we were attempting to check in, this is when we called him out on his attitude and his threats were made. “You don’t like my attitude? Leave, f*ck off”. An absolute immature rude man-child, we are paying customers of your sh*tty hotel, at least give us a slither of respect. We noticed he would only ever do this to male customers and witnessed him acting the same way to other groups of lads. You could practically whisper in your room and he would come up and give you a noice complaint and threaten to kick you out. He needs to be shut down, fired and banned from working in any hospitality roles, it’s a shame because the actual hotel itself wasn’t bad but was completely spoiled by his constant rude immaturity"

"Golden Bay is a very nive place to stay. It is very quiet and not crowdy. Also Malia is nice little town. It is close to the sea (about 500 meters). And Akis (hotel manager) is a very nice person who can give you nice tips and helping if you need."

"Newcastle Apartments enjoys a fantastic location on the edge of Malia Old Town. The property is close enough to all the restaurants, bars, and local attractions to be convenient, yet far enough away to provide a peaceful and relaxing atmosphere. The charming narrow streets, traditional buildings, and authentic Cretan character make it an ideal base for exploring the area with only a 25 min walk to the beach. The check-in process was straightforward, efficient, and welcoming. From the moment we arrived, we were made to feel at home. The hosts were friendly, informative, and happy to answer any questions, making the start of our holiday completely stress-free. For a studio the room was spacious and well laid out, providing plenty of room to relax. Storage was excellent, with ample wardrobe and drawer space to comfortably unpack and settle in, even for a longer stay. The room felt practical, comfortable, and well designed. Cleanliness throughout the property and complex as a whole was exceptional. The apartment was spotless on arrival and maintained to a good standard throughout our stay. The only real negative was that just one toilet roll was supplied for the entire week, so we had to buy our own replacements (€3 for 12 at the local shop). Given the quality of the accommodation, it would be nice to see this included for the duration of guests’ stays. Water pressure was consistently strong, and there was always plenty of hot water available regardless of the time of day. It’s a small detail, but one that makes a big difference when staying away from home. The pool area was clean, inviting, and a great place to spend time during the day. There were always plenty of sunbeds available, and the atmosphere was relaxed and friendly. The pool bar offered a good selection of drinks, snacks and a variety of cooked food (breakfast / lunch / dinner) with excellent service that added to the overall enjoyment of the facilities. Overall, Newcastle Apartments exceeded expectations in every area. Combining an excellent location, spacious and clean accommodation, great facilities, and genuinely welcoming hosts, it provided everything needed for a relaxing and enjoyable holiday in Malia Old Town. I would happily stay here again and would highly recommend it to anyone visiting the area."

"Very good, very nice environment"

"Of the three hotels I stayed in during my week in Crete, this one was the quietest, perhaps because it's not near the center and there aren't many young people. The room was nice, but I was unlucky with the location. My balcony was right above the stairs. I couldn't eat in peace because people were constantly coming and going from their rooms. It felt like I was living in an outdoor café. Overall, I felt like I lacked privacy, and because of the room's location, I could hear everyone using the stairs. I think the rooms facing the other side are quieter. The hotel grounds are beautiful! Surrounded by mountains where ibexes stroll peacefully. Internet and air conditioning are completely free, unlike other hotels in Crete. Incidentally, many hotel owners in Crete don't list paid air conditioning, safes, and internet on hotel booking websites. Here, all these services are free. The bed and pillows are simply superb, for which a special thanks to the hotel management. The kitchen has everything you need for cooking! There's even a sponge, dish soap, and a tea towel, which is rare not only in Crete but also in other parts of Greece. Thank you very much for that! Overall, it's a great hotel! I recommend it to anyone looking for peace and quiet, solitude, and a sense of nature!"

"Lovely apartotel with 2 pools and excellent pricing. Food ok too. Air con extra when booking with Jet2 but think it may be included if you book with anyone else. Very close to all Malia has to offer. Staff very friendly."

"The hotel is very nice, we weren't given the room we booked but they did rectify it , our room was nice,clean and good outside area, pool was amazing sunbed area excellent exceptional clean, breakfast was ok the breakfast lady was so lovely, night security guy was brilliant, bar staff very nice and polite, a couple of older members of staff a lady with blonde hair and a older man weren't as friendly, room cleaners were lovely and friendly , drinks were ok, cocktails not so good, food was very nice especially the club sandwiches and curly fries. Overall I'd give it a 7/10 there is room for improvement. But we enjoyed our stay!"